「Room was clean, breakfast was great. The only complaint I had was they wanted to shut the pool down during normal operating hours for cleaning… why not clean it during the night when it’s already closed? We stayed at that hotel specifically for the pool and slides only to be told it was going to be closed. Thankfully, they delayed the closing so my family could enjoy the pool and slides. Thank you staff for doing that, my kids loved it!」
「I stayed at this hotel with my teenager for a midweek visit in August.
The room was clean and ready upon arrival. Check-in took about five minutes. We were only notified of ongoing renovations the day before arrival, too late to cancel. The hotel allowed a late checkout of just one extra hour, even when we offered to pay for more time.
Front desk staff seemed unhelpful and at times unavailable. Communication was lacking, especially regarding late checkout.
Advance notice of renovations would...
「Staff member was excellent but first room had not been vacuumed so had pistachio shells on the carpet. The next room had 2 dead bugs on the floor that I googled to ensure what they were and it said a type of cricket. Not sure how it had a 9.2 or was it 9.4 rating and we paid $178.00 Canadian for it. Would not stay there again.」