My family travels often and we are very selective on where we stay and mostly very satisfied with our choices. Unfortunately our stay at Christine's home was very disturbing.
On the first night my wife and I heard some chewing/scratching noises in our bedroom. My daughter, who had slept in another room, was woken in the middle of the night to a sharp pinch on her finger and saw something scurry across the room.
We were in the area to attend a wedding that day otherwise, we would have vacated the property that day.
We reported the rodent bite and the chewing/scratching noises to Christine and she responded with " just had a company come out to do pest control (as I recently purchased the place). We haven't had any issue....there may be traps in the laundry room."
On the second night we were awake most of the night listening to more scratching and chewing noises. Realizing that the noises were not in the walls, we were concerned that the rodents would be crawling on our bed. At one point in the middle of the night I was able to video record a mouse scurrying across the floor.
I sent the video/photos to VRBO and the owner.
I requested a refund, through VRBO, from the owner for the horrible experience that my family endured. The issue was escalated to health and safety at VRBO. To add to our disappointment with our stay, Christine has ignored all communications (text messages, emails, and voice messages) from myself and VRBO regarding our concerns for the past 20 days.