住宿服务设施

关于章克申城万怡酒店的点评

3 out of 5
章克申城万怡酒店
310 Hammons Dr, Junction City, KS

点评

8.8

超赞

10 分 - 超赞。590 条好评,共有 1000 条点评" "
8 分 - 还可以。234 条好评,共有 1000 条点评" "
6 分 - 一般。96 条好评,共有 1000 条点评" "
4 分 - 很差。49 条好评,共有 1000 条点评" "
2 分 - 糟糕。31 条好评,共有 1000 条点评" "

8.8/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

Kathleen

与家人出行
满意:员工和服务,清洁度
Very clean and inviting room. Very pretty facility. The room, halls and entry were well maintained and updated. A couple of small issues. The bathroom door wouldn't close correctly and no mirror outside of the bathroom, but overall an A experience. We would definitely stay there again.
2024 年 5 月入住 2 晚
GM 于 2024年05月12日 的回复
Dear Kathleen, Thank you for taking the time to give us your feedback. We greatly value it when our guests tell us that they would choose to stay with us again. Your comments are significant to us, and we will use them to enhance our services. Our objective is to be the top hotel in the area, and we depend on our guests to assist us in achieving that. We look forward to seeing you again soon. Best, Chris Downs, GM

10/10 超赞

Tina

满意:清洁度、员工和服务、住宿条件和设施
All have it!!
2024 年 5 月入住 3 晚
GM 于 2024年05月7日 的回复
Dear Tina, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Chris Downs, GM

10/10 超赞

Bryant

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service and attention to detail. I appreciated the facility’s efforts to be resourceful and prevent waste.
2024 年 5 月入住 3 晚
GM 于 2024年05月7日 的回复
Dear Bryant, Thank you so much for your generous review! We appreciate you taking the time to share your thoughts with us. We pride ourselves on our attention to detail and going above and beyond for our guests. Thank you for choosing our hotel and we look forward to having you back again soon! Best, Chris Downs, GM

2/10 糟糕

Floyd

不满意:清洁度、员工和服务、住宿条件和设施
Terrible service, over priced, horrible smell, combatant front desk person.
2024 年 4 月入住 1 晚
GM 于 2024年05月1日 的回复
Dear Floyd, I apologize for your dissatisfaction with our services and for not meeting your expectations in terms of value. We appreciate your feedback, as it helps us to make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Chris Downs, GM

10/10 超赞

michael,kansas city

满意:清洁度、员工和服务、住宿条件和设施
Very nice all around. The staff were exellent, the location was ideal and the price was right.
2024 年 4 月入住 1 晚
GM 于 2024年04月29日 的回复
Dear michael, Thank you for taking the time to share your feedback. I’m pleased to hear our excellent staff, ideal location, and price point made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Chris Downs, GM

6/10 一般

Sherry

满意:员工和服务
不满意:住宿条件和设施,清洁度
Room was dirty. Looked like it hadn’t been cleaned in awhile.
2024 年 4 月入住 1 晚
GM 于 2024年04月30日 的回复
Dear Sherry, I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Chris Downs, GM

10/10 超赞

Michel

2024 年 4 月入住 2 晚
KSC 于 2024年05月14日 的回复
Thank you so much for the perfect score!

10/10 超赞

Harold

满意:住宿条件和设施
2024 年 4 月入住 1 晚
GM 于 2024年04月30日 的回复
Dear Harold, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Chris Downs, GM

10/10 超赞

Priscilla

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was no access to the fire pit area as a group of people were using it the whole time.
2024 年 3 月入住 1 晚
GM 于 2024年04月12日 的回复
Dear Priscilla, Thanks for letting us know you enjoyed your visit overall. We appreciate your patronage! Best, Chris Downs, GM

10/10 超赞

Jennifer

2024 年 3 月入住 1 晚
GM 于 2024年04月30日 的回复
Dear Jennifer, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chris Downs, GM

10/10 超赞

Rachel

满意:住宿条件和设施,清洁度
I liked the location and cleanliness of the property.
2024 年 4 月入住 1 晚
GM 于 2024年04月10日 的回复
Dear Rachel, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and overall cleanliness were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Chris Downs, GM

2/10 糟糕

Richard

2024 年 4 月入住 1 晚
GM 于 2024年04月9日 的回复
Dear Richard, Thank you for choosing our services. We are sorry to hear that your visit did not meet your expectations. Your feedback is valuable to us, and we hope to provide you with a better experience in the future. Sincerely, Chris Downs, GM

10/10 超赞

sheldon m

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
KSC 于 2024年05月14日 的回复
Thank you so much for the perfect score!

10/10 超赞

Lisa

与家人出行
满意:清洁度、服务设施、住宿条件和设施
A nice place to stay!
2024 年 3 月入住 1 晚
GM 于 2024年03月17日 的回复
Dear Lisa, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Chris Downs GM

10/10 超赞

Jim

满意:清洁度
2024 年 3 月入住 1 晚
GM 于 2024年03月26日 的回复
Dear Jim, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chris Downs, GM

10/10 超赞

Linnette

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly and helpful.
2024 年 3 月入住 2 晚
GM 于 2024年03月9日 的回复
Dear Linnette, Thank you for your recognition of our exceptional service! We appreciate your taking the time to provide your valuable feedback and look forward to your return. Best, Chris Downs GM

10/10 超赞

Luis

2024 年 3 月入住 2 晚
GM 于 2024年03月26日 的回复
Dear Luis, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Chris Downs, GM

10/10 超赞

George

2024 年 2 月入住 1 晚
GM 于 2024年02月28日 的回复
Dear George, We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon. Best, Chris Downs GM

4/10 很差

真实旅客

满意:客房舒适度,清洁度
pay more for all
nothing free here: you gotta pay for breakfast, and even for tea. come on....i get free tea at cheapo hotels. and there was a puddle of water sitting in the tub---yucko
2024 年 2 月入住 1 晚
GM 于 2024年02月13日 的回复
Dear Anonymous, Thank you for taking the time to write. I'm sorry for your disappointment with breakfast. The Courtyard brand has been designed to offer an a la carte breakfast in a bistro-style concept in order to provide a wider range of options and healthier selections. This means made-to-order Starbucks and an array of ready-to-go items as well as your traditional hot breakfast, French- toast, and eggs in any style. I appreciate your feedback; it allows u s to impact future guest experiences. Sincerely, Chris Downs GM

10/10 超赞

Kathleen

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
This is a nicer than average hotel. Easy to find, very quiet, and pet friendly with nice grassy areas around the grounds for dogs. I cannot comment on the breakfast as we did not have it, but liked the hotel.
2024 年 2 月入住 1 晚
GM 于 2024年02月12日 的回复
Dear Kathleen, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Chris Downs GM

10/10 超赞

Misty

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were traveling west with a large stock trailer. Found this hotel to have ample parking due to location! Bed was comfortable! Pet friendly for $50.00 extra Breakfast was as not included. Front desk young gal was very friendly, knowledgeable and accommodating.
2024 年 2 月入住 1 晚
GM 于 2024年02月6日 的回复
Dear Misty, We appreciate hearing from you and value your positive feedback. It is heartening to know that you enjoyed your stay, as we put in a lot of effort to ensure a pleasant experience for our guests. Your comments are always welcome, and we are grateful to have been a part of your trip! Best, Chris Downs GM

10/10 超赞

Stacey

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
GM 于 2024年02月28日 的回复
Dear Stacey, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Chris Downs GM

10/10 超赞

angelita

2024 年 1 月入住 1 晚

8/10 还可以

ANDRE

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
GM 于 2024年01月23日 的回复
Dear ANDRE, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Chris Downs General Manager

10/10 超赞

Ronald

满意:清洁度
2024 年 1 月入住 1 晚
GM 于 2024年01月23日 的回复
Dear Ronald, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Chris Downs General Manager

10/10 超赞

Nicholas

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
GM 于 2024年01月23日 的回复
Dear Nicholas, Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best, Chris Downs General Manager

10/10 超赞

christine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 5 晚
GM 于 2024年01月23日 的回复
Dear christine, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and hope to welcome you again soon. Best, Chris Downs General Manager

10/10 超赞

Lashandra

2024 年 1 月入住 1 晚
GM 于 2024年01月23日 的回复
Dear Lashandra, Thank you so much for your 10 out of 10 review! We appreciate you taking the time to share your kind review with other travelers and us. Thank you for choosing our hotel when in our area and we look forward to having you back again soon! Best, Chris Downs General Manager

10/10 超赞

Natalie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked everything except breakfast should’ve been complementary.
2024 年 1 月入住 1 晚
GM 于 2024年01月13日 的回复
Dear Natalie, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon.Best,Chris DownsGeneral Manager

10/10 超赞

Ricardo

2024 年 1 月入住 2 晚
GM 于 2024年01月10日 的回复
Dear Ricardo,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Chris DownsGeneral Manager

10/10 超赞

Melissa

与家人出行
满意:服务设施,清洁度
Nice stay
GM 于 2024年02月10日 的回复
Dear Melissa, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we hope to welcome you again soon. Best, Chris Downs GM

10/10 超赞

Kimberlee

2024 年 1 月入住 1 晚

10/10 超赞

Roderick

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2024年01月10日 的回复
Dear Roderick,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Chris DownsGeneral Manager

10/10 超赞

Mot

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is likely the nicest hotel in Junction City. The location is central and close to Fort Riley. The staff is friendly everything is clean and fresh and the building feels recently renovated 5 out 5 highly recommend.
2023 年 12 月入住 1 晚
GM 于 2024年01月9日 的回复
Dear Mot,WOW! Thank you so much for taking the time to share your generous feedback with us! We are so thrilled to hear that you enjoyed your stay and that you would highly recommend our property. Thank you for acknowledging the level of service provided and it is wonderful that our accommodations met your needs. We look forward to welcoming you back again for memorable moments.Best,Chris DownsGeneral Manager

10/10 超赞

Jason

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
GM 于 2024年01月10日 的回复
Dear Jason,It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us.Best,Chris DownsGeneral Manager

10/10 超赞

Stella

2023 年 12 月入住 1 晚

10/10 超赞

William

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

DENNIS

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Desiree

2023 年 12 月入住 1 晚
GM 于 2023年12月28日 的回复
Dear Desiree,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon.Best,Chris DownsGeneral Manager

6/10 一般

Claudia

满意:员工和服务
2023 年 12 月入住 1 晚
GM 于 2023年12月28日 的回复
Dear Claudia,Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit.Best,Chris DownsGeneral Manager

10/10 超赞

Jon

2023 年 12 月入住 1 晚
GM 于 2023年12月28日 的回复
Dear Jon,It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us.Best,Chris DownsGeneral Manager

10/10 超赞

Carol Ann

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
GM 于 2023年12月28日 的回复
Dear Carol Ann,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Chris DownsGeneral Manager

8/10 还可以

Francisco

与家人出行
满意:清洁度、员工和服务、服务设施
Walmart and restaurants are nearby.
2023 年 12 月入住 1 晚
GM 于 2023年12月21日 的回复
Dear Francisco,It is wonderful to hear that you enjoyed your stay and our convenient location. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,Chris DownsGeneral Manager

10/10 超赞

Jessica,venice

2023 年 12 月入住 3 晚
GM 于 2023年12月21日 的回复
Dear Jessica,It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again.Best,Chris DownsGeneral Manager

6/10 一般

Ronald,Centerville

2023 年 12 月入住 3 晚
GM 于 2024年02月28日 的回复
Dear Ronald, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Chris Downs GM

2/10 糟糕

Charlene

商务旅客
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
GM 于 2023年12月10日 的回复
Dear Charlene,Thank you for choosing to stay with us. We sincerely apologize if your visit did not meet our high expectations. We appreciate your patronage and hope to have the opportunity to deliver an exceptional experience in the future.Sincerely,Chris DownsGeneral Manager

10/10 超赞

ruby

2023 年 12 月入住 4 晚
GM 于 2023年12月21日 的回复
Dear ruby,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Chris DownsGeneral Manager

2/10 糟糕

真实旅客

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Mold, rude, dirty
Check in was poor. We paid for breakfast during our booking. We were originally told we had to pay for breakfast. I pulled up my reservation that clearly stated how many ppl were included and “free breakfast” for 2 nights. Even though I showed this, I was given a voucher for 2 meals. I had to explain that I had kids (who were included in the booking) and was told that the free breakfast only accommodates 2 for 1 night. The two ppl working at the front desk were very rude about the whole issue. The lady did eventually just give us vouchers but did not do so in a nice way. I was given a phone number to management (?) to question the breakfast issue. I did call it later on and was told the front desk lady was wrong and we should have been provided vouchers for everyone in the booking. The pool was also closed. We paid more to stay at this hotel for the pool. I asked if we could get some reimbursement due to not having the pool. I was told “the pool is an amenity, it’s not guaranteed so we don’t provide any money back.” I did ask if we could cancel and get a refund to go elsewhere and was told no. Upon getting into the room, it was NASTY. The pull out was broken and so gross. We had to use an air mattress instead. There was mold on the walls in the bathroom and the carpet looked like it wasn’t vacuumed or cleaned in months. There was also splattered toothpaste on the walls/mirror of the bathroom. Clearly not disinfected properly.
Was completely around the full room
Mold in bathroom
Mold in bathroom
Mold in bathroom
2023 年 11 月入住 2 晚
GM 于 2023年11月29日 的回复
Dear Anonymous,Offering clean rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit.Sincerely,Chris DownsGeneral Manager

10/10 超赞

Steve

满意:住宿条件和设施
2023 年 11 月入住 1 晚
GM 于 2023年11月29日 的回复
Dear Steve,Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon.Best,Chris DownsGeneral Manager

10/10 超赞

Grady

2023 年 11 月入住 1 晚
GM 于 2023年12月21日 的回复
Dear Grady,Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best,Chris DownsGeneral Manager