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"The room was a good size and the bathroom very clean & well decorated. The staff were lovely, very attentive and the complimentary shuttle to the train station is a great service. I really enjoyed the traditional Onsen experience and dinner in the Kokorogi restaurant was delicious - nicely presented & great service. We were treated to a beautiful view of Mount Fuji at Breakfast! "

"The spa is excellent and had an amazing massage treatment too. "

"Don’t stay here! They should be taken off Hotels.com! So dirty and gross, and over priced. Bugs everywhere… beds uncomfortable, pillow flat. I say pillow cuz that is all there was. Lamp shades literally stained dirty. Couch dirty. The worst hotel! Run the other direction! Do not rent a room here! "

"Lovely terrace from which to view Mount Fuji - and exquisite dinner and breakfast. Staff very helpful."

"I booked mountain view and the room did not disappoint! It was beautiful. However, I am giving 4 stars reviews as the staff weren't enthusiastic to help and the coffee machine is only available from 3pm. It would be helpful to get coffee in the morning. "

"The staff was very unhelpful in difficulties we had around our booking, caused by major transportation disruptions beyond our control in Japan, and rude to my wife when she tried over 5 times to contact and remediate the situation. I would never recommend this as a '5 star, glamp' hotel. Service levels are 1 star. "

"The staff were super helpful. The rooms were clean and comfortable and the breakfast was good. "

"Room was clean and cool amenities "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"