Ok, we have stayed in countless VRBO properties - and if you check our reviews (both from hosts as well as our reviews of properties) they are always top-notch positive. We never have an axe to grind. So, I want to be fair here:
Pros: - the setting is amazing, great oceanfront views
- very close to town, so you can walk to almost everything in the area.
- outside shower (mentioned by many guests) is awesome
- sliding exterior wall was wonderful
Cons: - the house is WAY more rundown than the pictures show. I took many pictures of holes in the baseboards/walls, grimey tile and walls, stained counters, rusted fridge/washer/dryer, etc. For what they charge it's pretty inexcusable that they dont replace these items periodically. I have pics - I'll see if I can post them.
- upon check-in the hot tub water was dirty from the previous guests. We had to call to get it cleaned, so we couldn't use it for 3 days while it was cleaned and came up to temp.
- upon check-in the tv was broken. It took 3 days to have a new tv delivered and installed.
- we are not clean freaks by any stretch, but the house was grimy/dirty (even tho we had to wait til 4pm to check in because the cleaning crew was still working). After complaining for 3 days we had to hire our own cleaning crew who took 4 hours to clean what should have already been clean when we got there (which was eventually reimbursed by the owners).
- the oven and outdoor BBQ were dirty upon our arrival (even the cookie sheets were dirty!).
- we found rodent droppings along the walls and in the corners. The prop manager finally sent an exterminator, so we had the pleasure of having rat traps in the house during our stay.
- chaise lounges are chain-locked to the patio, so you cant move them into the shade when needed. Huh?!
We stayed at this property for 11 days - and once we had it cleaned it was quite "ok". To be honest, when you're outside on the lanai its really quite nice, but for what we paid we felt completely ripped off. Im sorry to say we would NEVER stay here again (and I cant say that about many other VRBO's we have ever stayed in). The owners finally agreed to refund us 1 night stay - but honestly does 1 night out of 11 seem fair for all of the above? All I can say is "rent this home at your own risk". Thankfully we had great VRBO homes the rest of our 23 days in Hawaii, or else our hard-earned vacation could have been an epic disaster. Sorry to be so blunt!