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西卡拉馬祖智選假日套房酒店 (IHG 旗下酒店)的評價

2.5 out of 5
西卡拉馬祖智選假日套房酒店 (IHG 旗下酒店)
1315 Westgate Drive, Kalamazoo, MI

評價

8.2

很好

10 分評分，優異；557 則評價中有 296 則" "
8 分評分，不錯；557 則評價中有 122 則" "
6 分評分，一般；557 則評價中有 57 則" "
4 分評分，欠佳；557 則評價中有 44 則" "
2 分評分，很差；557 則評價中有 38 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

10/10 優異

Scott

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Nearby to Kalamazoo. The breakfast is decent, the bed is comfortable and the room is quiet. If you want frills, stay somewhere else. If you want a nice place to sleep, here you go.
於 2024 年 5 月住了 3 晚

10/10 優異

Ryan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Ariana

家人同遊
讚好：職員與服務和設施服務
We had to ask for towels and for some reason the one we had was damp. The pool is a bit small and breakfast was lacking. The water, orange juice etc was broken. Overall comfortable and and ok stay.
於 2024 年 5 月住了 1 晚

2/10 很差

hyunsuk

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
The floor of the room was not cleaned, so it was full of crisps. The refrigerator was broken, so I had to store food separately. The service was not good either.
於 2024 年 5 月住了 1 晚

8/10 不錯

Van Thanh

於 2024 年 4 月住了 2 晚

10/10 優異

Ashley

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Michael was great at the front desk! Very kind and approachable!
於 2024 年 4 月住了 1 晚

8/10 不錯

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Hotel was clean; room was nice. It's easy to get to right off the highway. Bed was very, very firm. Tip: if you are getting the breakfast, go early! They don't really replace the empties and restock it in the last hour. That was a little disappointing for a Sunday morning at about 9:00 am, but we were only staying one night. Everything else was above average and I would recommend it.
於 2024 年 4 月住了 1 晚

10/10 優異

Mark

家人同遊
Behind the building was a big field sort of torn up. Not a big deal, probably better than in a few years when it’s a parking lot for a new building.
於 2024 年 4 月住了 2 晚

10/10 優異

Ashley

於 2024 年 4 月住了 1 晚

4/10 欠佳

dawn

讚好：整潔度、職員與服務和住宿狀況
The check in was confused and prolonged. It appears that we may have been charged twice. The billing is being reviewed by the manager.
於 2024 年 4 月住了 1 晚

8/10 不錯

Anne

讚好：整潔度和職員與服務
於 2024 年 3 月住了 1 晚

8/10 不錯

Jennifer

家人同遊
讚好：整潔度和住宿狀況
Hotel was really nice, great showers but tub a little slippery. I would give it a 5 star rating except the breakfast was awful. When we got to breakfast most of the food was out and took awhile before it was replenished. The garbage was overflowing and coffee spill not cleaned up. I think it may be because understaffed , if they get that figured out then I would highly recommend.
於 2024 年 3 月住了 1 晚

10/10 優異

Troy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Will be staying here again for sure!
於 2024 年 3 月住了 1 晚

8/10 不錯

Donald

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚

10/10 優異

Patricia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

10/10 優異

Rachael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Andrea, who checked us in, was amazing! So friendly and polite to everyone. Truly a pleasure.
於 2024 年 2 月住了 1 晚

10/10 優異

Fred

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Marlene R. 於 2024年2月12日的回應
Dear Fred,Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your review, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Darryl

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable
於 2024 年 1 月住了 1 晚
Marlene R. 於 2024年2月5日的回應
Darryl, Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

MICHELLE

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Amazing
The gentleman that checked us in was very nice and helpful the breakfast lady Flo she was very kind and the front desk lady in the morning was very nice and helpful. We plan on staying again.
於 2024 年 1 月住了 1 晚
Marlene R. 於 2024年1月20日的回應
Hello, Michelle!Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Comments like yours are the fuel to continue doing what we love: serving our guests and delivering good experiences.Once again thank you for your preference and we hope you see you soon!

10/10 優異

Michael

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Marlene R. 於 2024年1月17日的回應
Dearr Michel, Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

6/10 一般

Heather

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
於 2024 年 1 月住了 1 晚
Marlene R. 於 2024年1月17日的回應
Dear Heather,Thank you so much for choosing us for your stay in Kalamazoo. Please let us know a little bit more about your experience, your feedback is important to us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Ian

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome stay
於 2023 年 12 月住了 2 晚
Marlene R. 於 2024年1月8日的回應
Dear Ian,Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Comments like yours are the fuel to continue doing what we love: serving our guests and delivering good experiences.Once again thank you for your preference and we hope you see you soon!

10/10 優異

Frank

讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice, clean and great location
於 2023 年 11 月住了 1 晚
Marlene R. 於 2023年12月1日的回應
Dear Frank, Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Jerry

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Making reservations was easy and our room felt homey and very clean. We did not have any complaints. All employees were very pleasant and professional. We were so pleased with the excellent breakfast.
於 2023 年 11 月住了 1 晚
Marlene R. 於 2023年12月1日的回應
Dear Jerry,Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Mh

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Me encanto la limpieza y que todo parece nuevo10/10
於 2023 年 11 月住了 1 晚
Marlene Rivera 於 2023年11月19日的回應
Mh,Muchas gracias por tu estancia con nosotros! Es un gusto saber que disfrutaste tu experiencia en nuestro hotel y tu comentario será compartido con todo el equipo.Esperamos tenerte pronto de regreso!

4/10 欠佳

Destiny

於 2023 年 11 月住了 1 晚
Marlene R. 於 2023年11月11日的回應
Hello, Destiny.First of all, thank you for choosing us during your stay in Kalamazoo, and thank you for providing us a review.We apologize for not meeting your expectations and we would like to contact you to understand better the experience you had with us.Once again, thank you for your stay and feedback.

10/10 優異

RamanujamSridharan

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Marlene R. 於 2023年11月11日的回應
Hello, RamanujamSridharan,Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Stanley

讚好：整潔度、職員與服務和住宿狀況
I love everything about this property
於 2023 年 10 月住了 2 晚
Marlene R. 於 2023年10月23日的回應
Stanley,Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Happy
Clean as always and great location
於 2023 年 10 月住了 1 晚
Marlene R. 於 2023年10月18日的回應
Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

8/10 不錯

Nicole

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The location was convenient for my purpose. The room was clean and comfortable. The only unpleasant thing was guests waking me up in the morning but that was not the hotels fault.
於 2023 年 10 月住了 1 晚
Marlene R. 於 2023年10月18日的回應
Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we apologize about the situations you experienced during your stay. We appreciate your understanding and preference. Once again thank you for your stay and your comments.

10/10 優異

Jonathan

讚好：整潔度、職員與服務、設施服務和住宿狀況
I appreciated that the location was near a main highway and a large shopping mall. Plenty of restaurants within easy walking distance. Comfortable bed, great comforter. I liked the breakfast option on the main floor - plenty of food options and nice seating. Friendly staff. I was very pleased with my stay at Holiday Inn Express at Kalamazoo.
於 2023 年 10 月住了 3 晚
Marlene R. 於 2023年10月18日的回應
Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

2/10 很差

Sheila

Terrible
於 2023 年 10 月住了 1 晚
Marlene R. 於 2023年10月18日的回應
Ms. Sheila, Like we spoke in person, we are very sorry about the misunderstanding during your check in and we hope the rest of your stay with us went great.We hope to see you and your daughter back soon.

10/10 優異

Dennis

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Only reason didn’t give all 5’svwas we had a pretty decent sized staain on the floor and it smelled a bit of oil or chemicals in our room
於 2023 年 10 月住了 1 晚
Andrea Hargrave 於 2023年10月13日的回應
Thank you for your feedback!

8/10 不錯

Sue

讚好：整潔度、職員與服務和住宿狀況
Located right off the expressway for convenience.
於 2023 年 10 月住了 2 晚
Marlene R. 於 2023年10月18日的回應
Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Angie

讚好：整潔度、職員與服務和住宿狀況
Clean rooms & comfy beds
於 2023 年 10 月住了 2 晚
Marlene R. 於 2023年11月11日的回應
Hello, Angie,Thank you so much for choosing us for your stay in Kalamazoo. We appreciate your feedback, and we are very happy to know you had a great experience with us. Once again thank you for your preference and we hope you see you soon!

10/10 優異

Alma

讚好：職員與服務
於 2023 年 9 月住了 1 晚
Andrea Hargrave 於 2023年10月4日的回應
Thank you for your feedback! We look forward to your stay with us in the near future

10/10 優異

LISA D

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A+ ALL THE WAY
THIS HOTEL WAS TOP NOTCH. CLEAN, FRIENDLY STAFF & WELL KEPT LOT. MANY THANKS
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月29日的回應
Thank you for your feedback!

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
This is a nice facility in a good location. The rooms are large and very comfortable. The front desk staff was great and the breakfast was good, but ordinary.
於 2023 年 9 月住了 4 晚
General Manager 於 2023年9月26日的回應
Thank you for your feedback!

10/10 優異

Dallas

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月26日的回應
Thank you for your feedback!

10/10 優異

Eric

於 2023 年 9 月住了 1 晚
Andrea Hargrave 於 2023年10月13日的回應
Thank you for your feedback!

10/10 優異

Laura

讚好：職員與服務
於 2023 年 9 月住了 1 晚
Andrea Hargrave 於 2023年9月22日的回應
Thank you so much for your feedback!

4/10 欠佳

Xing

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Pool was very dirty.
於 2023 年 8 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

10/10 優異

Frank

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

8/10 不錯

Stephen

家人同遊
讚好：整潔度、住宿狀況和客房舒適度
Good clean room and front desk service. The morning we left, the breakfast bar was out of all juice except cranberry. The regular coffee was out and they were low on biscuits and gravy. It seemed like they were trying to work on it but we had to leave and couldn’t wait for them to restock. Hopefully an isolated incident for an otherwise good stay.
於 2023 年 8 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Stay
It was great! Everyone was friendly and helpful, I will be back to this hotel.
於 2023 年 8 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

2/10 很差

Santhosh

I was not able to checkin due to personal injury issues It’s sad neither Orbitz nor the hotel staff was able to help with the truthful cause very very disappointed!!!
於 2023 年 8 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

8/10 不錯

melvin

於 2023 年 7 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!

4/10 欠佳

Kellee

家人同遊
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
It took 30 minutes to check into our room because the front desk staff could not find our reservation. She stated after I gave her my reservation number and she stated that we already checked into our room….well evidently we hadn’t since we are standing in front of you trying to check in. After giving her the reservation number four more times she finally found our information. The main lobby area was full of kids running around and parents sitting around drinking alcohol. When we got back from leaving to grab dinner it was so loud in the hallway from kids running up and down the hallways….. and this was at 12:15am. Certainly not a excellent experience.
於 2023 年 7 月住了 1 晚
General Manager 於 2023年7月25日的回應
Hello Kellee, First and foremost I want to thank you for your loyalty with IHG! I am reaching out to you in regards to your past experience at our HIE in Kalamazoo MI. My name is Andrea Hargrave and I am the new General Manager for this property. I want to apologize wholeheartedly that your stay was below our standards. For future reservations feel free to reach out to me directly and I am more than happy to accommodate the best way possible.

6/10 一般

Michelle

讚好：住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Andrea Hargrave 於 2023年9月11日的回應
Thank you for your feedback!