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"We loved our stay at this hotel. The staff go above and beyond to make your stay a pleasurable one. The front desk was exceptional. Upon arrival my friend left her phone in the taxi. Iwasaki was so helpful in helping us get it back. She made all the phone calls and had it returned to us so quickly. We are forever grateful for that! The young man at front desk was also so kind and helpful with our questions. 10 stars for their friendliness and efficiency! The hotel itself is very clean and we loved how you could wear your pyjamas around and feel comfortable. The incredible onsen was a bonus after long days of walking. Just wished the breakfast included a few more western items. Hotel location was super convenient right next to Senso-ji temple and within close walking distance of Don Q, Hoppy Street, Lawsons, etc. Highly recommend this hotel!"

"Yed"

"We enjoyed our stay, the Staff was very helping and welcoming, check in and check out are easy thanks to the machine. The room gives a 80, 90's vibe and everything is clean as new. "

"The rooms are small but clean and equipped with what we needed and didn’t know we needed. I do wish we could’ve experienced the public bath but due to us having tattoos, that’s a no no. I liked and thought it was very convenient to have a little convenient store right in our hotel. Loved the bidet!!! Love that it has a laundry facility right in our hotel. The water pressure, temperature was AWESOME! If any negatives, and I’m just nitpicking…elevator can take a while to come and the dryers take a while to dry. Lastly., no Netflix allowed. That was a doozy for our two week stay, Once again I’m just nitpicking. The hotel was fabulous and beautiful! I’d stay there again in a heartbeat!!!"

"The hotel was so lovely and clean, the staff were great! The neighbor "

"The staff were friendly and the room was clean. They provide new towels and toiletries everyday. "

"The staff are young and energetic. You can tell they enjoy working here with each other. Room and bathroom were clean and impressive. "Welcome drink", coffee machine and other amenities were appreciated. Six laundry machines across three floors, drying cycle takes a lot longer for some clothes so bring plenty of coins because they cost money. TV shows you the laundry status remotely which is cool. The area took some getting used to, but there are some wonderful places to eat and be entertained. Recommend restaurants on floor 4 below the hotel. "

"&Here is an exceptional family hotel located in Ueno. The bunk beds are perfect for kids a the rooms are above average in size. If you’re lucky you will get a view to the park. A small kitchen with microwave and fridge is very handy. We would certainly return. "

"Clean rooms and very helpful and friendly staff"