住宿服务设施

关于桂河菲利克斯度假村 - SHA Plus 认证的点评

4 out of 5
桂河菲利克斯度假村 - SHA Plus 认证
9/1 Moo 3 Thamakham, Amphur Muang, Kanchanaburi, Kanchanaburi

点评

8.0

很好

10 分 - 超赞。77 条好评,共有 250 条点评" "
8 分 - 还可以。109 条好评,共有 250 条点评" "
6 分 - 一般。40 条好评,共有 250 条点评" "
4 分 - 很差。20 条好评,共有 250 条点评" "
2 分 - 糟糕。4 条好评,共有 250 条点评" "

8.2/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

7.4/10

住宿条件和设施

8.4/10

环保

点评

6/10 一般

Hui

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
桂河边的度假酒店
酒店环境好,离桂河大桥很近,几分钟就走到;离市中心有点距离,可以坐酒店的车进城,180泰铢;唯一不满意的是洗澡水很小还是凉水。
2018 年 9 月入住 2 晚

8/10 还可以

wan kuen

满意:员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 1 晚
Dear wan kuen, Thank you for rating us 4 out of 5 stars. We look forward to your next visit. Best Regards, Alexis Savigny Hotel Manager

8/10 还可以

Anthony

与配偶出行
满意:服务设施,清洁度
不满意:员工和服务
This is a really nice property and lovely swimming pool options. Always seemed like a lack of staff particularly around breakfast time. The grounds are nice and great frontage to the river. An easy 10 mins walk to Kwai bridge makes this ideal for getting to that area. the staff weren't that friendly2, polite yes so would say hello but rarely servcie with a smile
2024 年 1 月入住 3 晚
Korranodth S. 于 2024年02月7日 的回复
Dear Mr.Anthony. We would like to thank you very much for staying at Felix River Kwai Resort, Kanchanaburi.. With thank you for the appreciation given. We are glad that you be satisfied a service work including various hotel amenities and we promise to maintain quality and a good standard level for the happiness of the customer's stay every time. And we would like to accept an every criticism as well for increase service further. So, we look forward to welcoming you again in the near future.. Thank you with regards,Management Felix River Kwai Resort - Kanchanaburi, Thailand

10/10 超赞

Joshua

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stunning estate of spacious buildings with huge rooms, grand balconies, excellent air-con, ample hot water and all amenities. Two pools, verdant grounds. Not impressed with wifi or internal lagoon, but the lillypads were great.
2024 年 1 月入住 4 晚
Korranodth S. 于 2024年02月7日 的回复
Dear Mr. Joshua, On behalf of the management and staff of Felix River Kwai Resort , Kanchanaburi, we would like to thank you for taking the time to share the good experiences gained from your stay with our hotel.. We would like to thank you for the full review score. and praise given It is a good encouragement. which it's very important to every employee's.. We all read it and were happy. To be a part of your happiness and impression we will maintain our standards and develop them even further.. We hopes that will have the opportunity to serve you and your family in the near future again..Thank you with regards,Management Felix River Kwai Resort - Kanchanaburi, Thailand

8/10 还可以

PINYO

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ชอบที่พักดีเลิศท่ามกลางธรรมชาติ สงบดี ขอบคุณที่มีสิ่งอำนวยความสะดวกทางเดินเฉพาะและรถเข็นสำหรับคนขาพิการ ตลอดเส้นทางสัญจรในโรงแรมและในห้องอาหาร แต่ควรปรับปรุงเรื่องรสชาติอาหาร
2023 年 12 月入住 2 晚
Korranodth S. 于 2024年02月7日 的回复
เรยน คณ Pinyo. ทางโรงแรมขอขอบพระคณสำหรบการเขาพกทโรงแรมเฟลกซ รเวอรแคว รสอรท ของเรา และทางเราขอขอบคณสำหรบคำชนชมทมอบให. เราดใจทคณชนชอบงานบรการ รวมถงสงอำนวยความสะดวกตาง ๆ ของโรงแรม และเราสญญาวาจะรกษาคณภาพ และระดบมาตรฐานทดไวเพอความสขในการเขาพกของคณลกคาในทกๆ ครง. และทางโรงแรมกขอนอมรบทก ๆ คำตชมดวยเชนกน เพอเพมพฒนาในการบรการตอไป และหากทานมาเทยวพกผอนทกาญจนบร ในครงตอ ๆ ไป ทาง โรงแรมหวงวาทานจะกลบมาใชบรการกบทาง โรงแรมเฟลกซ รเวอรแคว รสอรท ของเราอก..ขอขอบพระคณอยางสงขอแสดงความขอบคณ..ฝายบรหารโรงแรมเฟลกซ รเวอรแคว รสอรท , กาญจนบร

10/10 超赞

Friedrich

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wunderschöne Anlage
2023 年 12 月入住 2 晚
Korranodth S. 于 2024年02月7日 的回复
Lieber Friedrich, Im Namen des Managements und der Mitarbeiter des Felix River Kwai Resort, Kanchanaburi, möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, die guten Erfahrungen, die Sie während Ihres Aufenthalts in unserem Hotel gemacht haben, mit uns zu teilen .. Wir möchten uns für die vollständige Bewertung bedanken. und Lob gegeben Es ist eine gute Ermutigung. was für jeden Mitarbeiter sehr wichtig ist. Wir haben es alle gelesen und waren glücklich. Um Teil Ihres Glücks und Eindrucks zu sein, werden wir unsere Standards beibehalten und noch weiterentwickeln. Wir hoffen, dass wir in naher Zukunft wieder die Gelegenheit haben werden, Sie und Ihre Familie zu bedienen.Vielen Dank mit freundlichen Grüßen,ManagementFelix River Kwai Resort – Kanchanaburi, Thailand

8/10 还可以

Sarah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Korranodth S. 于 2024年02月7日 的回复
Dear Sarah, We would like to thank you very much for staying at Felix River Kwai Resort, Kanchanaburi.. With thank you for the appreciation given. we look forward to welcoming you again in the near future.. Thank you with regards,Management Felix River Kwai Resort - Kanchanaburi, Thailand

8/10 还可以

Robert

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Huge complex. Good pool. Good food.
2023 年 10 月入住 1 晚
KS 于 2023年11月13日 的回复
Dear Mr.Robert, On behalf of the management and staff of Felix River Kwai Resort , Kanchanaburi, we would like to thank you for taking the time to share the good experiences gained from your stay with our hotel.. We would like to thank you for the full review score. and praise given It is a good encouragement. which it's very important to every employee's.. We all read it and were happy. To be a part of your happiness and impression we will maintain our standards and develop them even further.. We hopes that will have the opportunity to serve you and your family in the near future again.. Thank you very much.Thank you with regards,Management Felix River Kwai Resort - Kanchanaburi, Thailand

10/10 超赞

GARY

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Day in Kanchanaburi
Excellent hotel, perfect place. Excellent value for money. Highly recommended.
2023 年 10 月入住 1 晚
Korrandoth 于 2023年10月30日 的回复
Dear Mr.Gray On behalf of the management and staff of Felix River Kwai Resort , Kanchanaburi, we would like to thank you for taking the time to share the good experiences gained from your stay with our hotel.. We would like to thank you for the full review score. and praise given It is a good encouragement. which it's very important to every employee's.. We all read it and were happy. To be a part of your happiness and impression we will maintain our standards and develop them even further.. We hopes that will have the opportunity to serve you and your family in the near future again.. Thank you very much.Thank you with regards,Management Felix River Kwai Resort Kanchanaburi, Thailand

4/10 很差

Douglas

不满意:客房舒适度,住宿条件和设施
Uncomfortable Experience
No pressure in the shower even after the maintenance said they fixed it. Breakfast was sub-par and the buffet was full of flies. The air conditioning in the room was not strong enough to keepthe room cool which made it difficult to sleep. Do everyone a favor and close this out- of -date hotel.
2023 年 10 月入住 4 晚
Korranodth S. 于 2023年10月24日 的回复
Dear Mr. Douglas, Thank you for your valuable time by reviewing and sharing your experience of staying with Felix River Kwai Resort , Kanchanaburi.. first of all we would like to thank you. You trust in choosing to use the service to relax with our hotel this time.. The hotel would like to accept feedback, inconveniences during your stay and shortcomings in service.. So, I will forward to the management and operation team all involved to develop and raise service standards to be excellent in the future.. we would like to apologize for this occasion and Sincerely hope to chance the opportunity to serve. and welcome you again on the next occasion.Thank you with regards,Felix River Kwai Resort

8/10 还可以

Matt

满意:清洁度
2023 年 8 月入住 1 晚
Management Felix River Kwai Resort Kanchanaburi, 于 2023年10月11日 的回复
Dear Mr,Matt, We would like to thank you very much for staying at Felix River Kwai Resort, Kanchanaburi.. With thank you for the appreciation given. We are glad that you be satisfied a service work including various hotel amenities and we promise to maintain quality and a good standard level for the happiness of the customer's stay every time.. So, we look forward to welcoming you again in the near future.. Thank you very much.Thank you with regards,

8/10 还可以

Rutthapon

2023 年 8 月入住 1 晚
Management Felix River Kwai Resort Kanchanaburi, 于 2023年10月11日 的回复
Dear Mr,Matt, We would like to thank you very much for staying at Felix River Kwai Resort, Kanchanaburi.. With thank you for the appreciation given. We are glad that you be satisfied a service work including various hotel amenities and we promise to maintain quality and a good standard level for the happiness of the customer's stay every time.. So, we look forward to welcoming you again in the near future.. Thank you very much.Thank you with regards,

6/10 一般

Lodewijk

与家人出行
满意:员工和服务
Gedurende laagseizoen zijn diverse faciliteiten op het resort gesloten. Ook geen bar waar je in de avond lekker kan zitten. Zicht op de brug is alleen in een uithoek van het resort.
Management Felix River Kwai Resort Kanchanaburi, 于 2023年10月11日 的回复
Dear Mr,Lodewijk, We would like to thank you very much for staying at Felix River Kwai Resort, Kanchanaburi.. With thank you for the appreciation given. We are glad that you be satisfied a service work including various hotel amenities and we promise to maintain quality and a good standard level for the happiness of the customer's stay every time.. So, we look forward to welcoming you again in the near future.. Thank you very much.Thank you with regards,

10/10 超赞

Sukit

与家人出行
满意:清洁度、员工和服务、服务设施
Absolutely stunning river side view around the property. Very quiet. The staff is amazing.
2023 年 8 月入住 1 晚

10/10 超赞

Thierry

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

10/10 超赞

patsit

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 2 晚

10/10 超赞

Brechje

2023 年 7 月入住 2 晚

10/10 超赞

Anton

2023 年 7 月入住 3 晚

10/10 超赞

Sureerat

满意:清洁度、员工和服务、住宿条件和设施
So beautiful place. Love it.
2023 年 7 月入住 1 晚

10/10 超赞

Pamela

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay at River Kwai Hotel
It was an excellent location. Food good, service good and very helpful with our tour. Loved that they were having an ANZAC day Ceremony. Very respectful.
2023 年 4 月入住 1 晚

8/10 还可以

Morgan

与配偶出行
满意:清洁度、员工和服务、服务设施
Very beautiful property and gorgeous river view room! Be prepared for lots of mosquitoes, spiders, and wall geckos in your room! The whole place was beautiful, lots of things to do:) We seemed to be the only people there, it gave a little bit of “White Lotus” vibes. There is a direct path to the Bridge over the River Kwai though! Although, you cannot use the path at night
2023 年 4 月入住 2 晚

10/10 超赞

lyne

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rien que du positif
Nous avons été charmé par le lieu, beaucoup de végétation qui fait en sorte de cacher la vue sur les bâtiments. Donne une impression de vivre en harmonie avec la nature. Les cours d eaux et petits ponts ajoutent une touche magique dans le décor. La piscine au centre du complexe est immense et la personne qui s occupe du comptoir est toujours prêt à vous rendre service. Le personnel est serviable, souriant et disponible. La chambre est grande avec un balcon tout aussi grand. Nous y avons très bien dormi. Le buffet du déjeuner a une variété de mets pour tous les goûts. Le dîner et souper sont également offert moyennant des frais très abordables et la bouffe est succulente. Nous avons tellement aimé l endroit que l on a prolongé notre séjour. Vaut plus qu un 4 étoile
2023 年 4 月入住 2 晚

6/10 一般

Panatda

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overlook Hotel - "The Shining"
Nice Big Hotel with no Guests. Feels like in the movie "The Shining" Big bathroom, but no seperate shower. You still have to shower in the bathtub. Only the empty hotel, nothing to see around in the area, you need a transport.
2023 年 3 月入住 1 晚

8/10 还可以

Stephanie

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Lovely hotel and the room overlooking the river was beautiful. The pool area was also nice and you can ring and order drinks and they bring them to you. The only downfall is it’s about 20 minutes away from the city however we stopped here as it was a 10 minute walk to the bridge over the river Kwai. Staff were pleasant overall a nice stay!

10/10 超赞

Christine

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great
Great hotel, location, food, staff, and price.
2023 年 2 月入住 1 晚

4/10 很差

真实旅客

与家人出行
不满意:员工和服务、住宿条件和设施、客房舒适度
The photos do not reflect reality. I came with my son who was 2 and a half and wanted to use the playground and have dinner over looking the bridge which is advertised int he pictures.This didn’t happen and I raised it with the hotel and they seemed either embarrassed as I don’t think I was the first to say this or didn’t want to engage in the conversation. Wouldn’t stay again but if you want one night and be able to walk round to the bridge super convenient.
2023 年 2 月入住 3 晚

8/10 还可以

Jane

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 5 晚

10/10 超赞

Jan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 3 晚

8/10 还可以

Stuart

与家人出行
满意:员工和服务,清洁度
Nice big grounds quiet but could do with a bit of TLC it overall good value
2023 年 1 月入住 4 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2023年01月23日 的回复
Dear Stuart Bracewell Dale,We greatly appreciate that you took the time to share with us your pleasant experiences and satisfaction. We would like to say thank you once again that you are choose and stay with us and we hope to see you again soon at Felix River Kwai Resort in Kanchanaburi, Thailand.

10/10 超赞

Michael

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful place and calm
2023 年 1 月入住 1 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2023年01月23日 的回复
Dear Michael,We greatly appreciate that you took the time to share with us your pleasant experiences and satisfaction. We would like to say thank you once again that you are choose and stay with us and we hope to see you again soon at Felix River Kwai Resort in Kanchanaburi, Thailand.

10/10 超赞

Supachai

2022 年 12 月入住 1 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2023年01月23日 的回复
Dear Khun Supachai,We greatly appreciate that you took the time to share with us your pleasant experiences and satisfaction. We would like to say thank you once again that you are choose and stay with us and we hope to see you again soon at Felix River Kwai Resort in Kanchanaburi, Thailand.

6/10 一般

James

满意:客房舒适度,员工和服务
不满意:住宿条件和设施
Loin de ce qui est décrit :(
Au niveau des points positifs: - le service est très bon et les employés sont tous souriants, polis et serviables - l’hôtel est entouré de nature, au bord de la rivière: si vous aimez être tranquille au milieu des arbres et des oiseaux, c’est parfait! Mais malheureusement, le reste laisse à désirer et nous a laissé un goût amer. Nous avons même réduit notre séjour et sommes partis un jour plus tôt que prévu (même si nous savions qu’il était impossible de se faire rembourser la dernière nuit déjà payée): - un seul restaurant était ouvert, parce qui manquait certainement de clients à l’hôtel, mais ca reste que l’hôtel “vend” le fait qu’il y a un restaurant principal, un restaurant chinois, un lounge, un café sur la rivière, un endroit où on peut prendre un verre et jouer au billard… Seul le restaurant principal était ouvert. Tout le reste semblait ne pas avoir été ouvert depuis très longtemps. - les piscines sont agréables mais les alentours de la piscine manquent d’entretien (chaises, bars, etc…) - la salle de gym est une relique des années 90, tellement qu’on dirait une reconstitution pour un film. C’était poussiéreux, des machines ne fonctionnent pas… Autant le fermer et dire qu’il n’y a pas de gym. - l’hôtel dit qu’il y a un sauna: aucun sauna à l’horizon. Une grande partie de l’hôtel semble abandonnée. Le manque de lumière donnait un côté lugubre et malaisant. Nous comprenons qu’il y ait un manque de clients, mais c’est presque de la fausse publicité…
2022 年 12 月入住 3 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2023年01月23日 的回复
Dear James,We greatly appreciate that you took the time to share with us your pleasant experiences and satisfaction. We would like to say thank you once again that you are choose and stay with us and we hope to see you again soon at Felix River Kwai Resort in Kanchanaburi, Thailand.

10/10 超赞

freddy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
hidden gem, nice peaceful resort with its own park
Great stay in this wonderful resort:nice gardens, giving the customer peace and tranquillity, 2 swimming pools and walk way beside the river. The breakfast is great, especially Thai food, and staf very friendly. The rooms have had better times, power plugs are outdated,and no USB sockets (for the high tech freaks) some issues with Wi-Fi, especially in the weekend when a lot of Thai groups pass by. Without car the hotel might be difficult to access, you can walk to the city over the historical bridge, but not after dark. After all, this hotel stays our favorite in Kanchanaburi, the gardens bring rest and peace, no hustle like in daily life, We come back every year to visit our family, and Felix is our number one hotel
2022 年 12 月入住 14 晚
Fang 于 2022年12月23日 的回复
Thank you for feedback.. We most welcomed and looking forward to waiting you visit us again..

10/10 超赞

Pascal Dominic

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Top
sehr schöne Hotelanlage und nahe der Brücke
2022 年 12 月入住 1 晚
gign 于 2022年12月18日 的回复
thank you very much for your feedback, We looking forward to welcome you back in the near future

6/10 一般

Tetsuya

10/10 超赞

Per Arne

2022 年 10 月入住 3 晚

6/10 一般

Keiko

与配偶出行
不满意:住宿条件和设施,服务设施
シャワーが温水が十分出ない 水量も不十分
2022 年 10 月入住 2 晚

8/10 还可以

penporn

2022 年 10 月入住 1 晚

8/10 还可以

YOHKO

2022 年 10 月入住 1 晚

8/10 还可以

frederik

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 5 晚

8/10 还可以

Kurt

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Erstklassiges Hotel zum Entspannen.
Die Lage und die Umgebung sind wunderschön. Die ganze Anlage ist sehr gepflegt. Die Zimmer sind sauber und im guten Zustand.
2022 年 8 月入住 5 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2022年09月12日 的回复
Dear Stauffer KurtWe greatly appreciate that you took the time to share with us your pleasant experiences and satisfaction. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Felix River Kwai Resort in Kanchanaburi, Thailand.

6/10 一般

Benjawan

与家人出行
不满意:住宿条件和设施
2022 年 7 月入住 3 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2022年09月12日 的回复
We would like to take this opportunity to thank you for staying with us. We hope to see you again soon at Felix River Kwai Resort Kanchanaburi, Thailand.

10/10 超赞

Carole

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent but big resort at the riverside
Excellent, but big resort with large and spacious hotel rooms and 2 amazing swimmingpools! Post Covid it was very empty but the hotel could not do anyting about it. It was a pity though that the floating restaurant was closed since the indoor restaurant lacked atmosphere. Close enough to the town if you walk across the bridge, otherwise you need a taxi.
2022 年 7 月入住 4 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2022年09月12日 的回复
We would like to take this opportunity to thank you for staying with us with thank you for your comments. Therefore, I will forward this message to our management for improvement and correction. We hope to see you again soon at Felix River Kwai Resort Kanchanaburi, Thailand.

4/10 很差

Marc

与家人及幼儿出行
不满意:住宿条件和设施
Alentour ok. Chambre vielle…
2022 年 7 月入住 3 晚
Korranodth - Felix River Kwai Resort Kanchanaburi 于 2022年09月12日 的回复
Dear Marc FarronWe would like to take this opportunity to thank you for stayed with us with thank you for your comments. Therefore, I will forward this message to our management for improvement and correction. We hope to see you again soon at Felix River Kwai Resort Kanchanaburi, Thailand.

8/10 还可以

Bryan

满意:客房舒适度,清洁度
不满意:住宿条件和设施
Hotel is lovely and in a beautiful location. But is very tired and in need of some tlc. It’s open but only just. Not exactly as advertised Sadly it’s a victim of Covid. Hopefully it will recover as tourists return. Food good. And a lovely place for couples nice pool and gardens. One of the things that swung it for me was the floating restaurant looking up to the rail bridge. It’s still there but not being used at the moment.
2022 年 6 月入住 2 晚

8/10 还可以

Chutharut

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ห้องพัก และห้องน้ำกว้างขวาง สะอาด แอร์เย็นสบาย อาหารเช้าดีค่ะ ผู้ให้บริการเอาใจใส่ ในส่วนของล็อบบี้ เห็นพนักงานเพียง 1-2 คน อาจจะเป็นเพราะช่วงโควิด ผู้เข้าพักน้อยลง ผู้ให้บริการเลยลดจำนวนลง โดยรวมดีค่ะ โอกาสหน้าจะมาพักใหม่นะคะ
2022 年 5 月入住 1 晚

8/10 还可以

Shiho

2022 年 5 月入住 1 晚

10/10 超赞

wuttipume

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
บริเวณกว้างขวางดี สามารถเดินเล่นได้ชิวๆ
2021 年 12 月入住 1 晚

10/10 超赞

Hans-Georg

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚

10/10 超赞

Hans-Georg

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 3 月入住 1 晚