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关于宏大塞伦迪布酒店的点评

4 out of 5
宏大塞伦迪布酒店
Mahamaya Mawatha, 12, Kandy, Central Province

点评

9.2

非常棒

10 分 - 超赞。22 条好评，共有 30 条点评" "
8 分 - 还可以。5 条好评，共有 30 条点评" "
6 分 - 一般。2 条好评，共有 30 条点评" "
4 分 - 很差。1 条好评，共有 30 条点评" "
2 分 - 糟糕。0 条好评，共有 30 条点评" "

9.8/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Jackelyn

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing view of Kandy from on top of the mountain! Great drink, food, and hospitality. The staff were very friendly and accommodating. 10/10 recommend
2024 年 4 月入住 2 晚

10/10 超赞

NGAI SANG

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoy for friendly staff, the view and room space.
2024 年 4 月入住 1 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Srimali

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed staying here. We had the suit so I cannot comment on the other rooms as I see some reviews shows the rooms are bit on the smaller side. We had a nice spacious clean room overlooking the mountains. The food was amazing and service was great ! They have parking on site with security. We definitely will be back.
2024 年 3 月入住 1 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Michiru

满意：清洁度、员工和服务、服务设施、住宿条件和设施
施設はとても綺麗でした。スタッフも親切で心地よい対応でした。朝食も美味しかったです。
2024 年 3 月入住 1 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Dulmini

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Peter

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lækker hotel - super service
Super lækker hotel. Har en fantastisk udsigt udover Kandy by og Kandy sø. Dejlig skønne værelser og lækker morgenmads buffet. En dejlig pool med en skøn udsigt, dog mangler der solpladser, men skøn er den. Personalet var virkelig service minded - super hjælpsomme.
Morgenmad
2024 年 1 月入住 4 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Lovely hotel in beautiful location. Great views. Worth being out of the centre of town with only short walk to the lake.
2024 年 1 月入住 3 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

chandrika

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and healpful staff. very clean and neat and excellent presentation
2024 年 1 月入住 5 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Oh! Holy night on repeat for 2 days in room 302
A lovely hotel, modern and with friendly staff. Despite that, I checked out a day early and forfeited £120 because the room I was in was directly above the restaurant and the ceiling speakers were playing “Oh! Holy night” on repeat from 7am to 10pm for the first 2 days, I couldn’t cope with the third night of that and the manager didn’t fix the issue when I spoke to him about it. Avoid room 302 if you want a quiet stay.
2023 年 12 月入住 3 晚
Hotel Grand Serendib Kandy 于 2024年04月25日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Hotel Grand Serendib Kandy 于 2024年01月6日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

John

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great views from room balcony.
2023 年 11 月入住 4 晚
Hotel Grand Serendib Kandy 于 2024年01月6日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Sonia

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
This property is a must stay! We felt welcomed, our room was excellent and as Americans… the accommodations were comfortable including the bed. The panoramic view is beautiful and near cultural and historic sites. I would have stayed here atleast another night had I known what I was in for.
Hotel Grand Serendib Kandy 于 2024年01月6日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 还可以

JI

团体旅客
满意：员工和服务，清洁度
Rooms are beautiful with city views, but the hallways smell terribly unbearable. It offerred good breakfast and dinners. Receptionists need more training!
2023 年 11 月入住 1 晚
Hotel Grand Serendib Kandy 于 2024年01月6日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Shumin

2023 年 11 月入住 1 晚
Hotel Grand Serendib Kandy 于 2023年11月21日 的回复
We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

6/10 一般

Emma

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Fabulous views but noisy
Hotel views were lovely, very quirky little pool where we took stunning pictures. Room was nice and clean, very simple with a large balcony, lots of privacy. Breakfast had a small selection of food from different places. Reception staff were a bit funny, didn’t say hello or goodbye, they make you feel quite awkward when you arrive. Not the biggest issue but this is quite strange as everyone else from restaurant to housekeepers to porter were all so lovely and friendly! Unfortunately really struggled with the noise surrounding the hotel (hotel itself was quiet) the balcony doors are two panes of sliding glass and they’re not fully sound proof so you can hear the kids at school singing at around 7:30/8am. Traffic and noise from the streets can also be heard due to this design.
2023 年 11 月入住 2 晚
Hotel Grand Serendib Kandy 于 2023年11月21日 的回复
We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 还可以

Frans

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Trevlig i hjälpsam personal Helt ok mat Negativt är poolen, alldeles för liten i förhållande till antalet gäster, endast 3 solbäddar som är placerade precis utanför köket.
2023 年 11 月入住 2 晚
Hotel Grand Serendib Kandy 于 2023年11月16日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

4/10 很差

Andy

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
This hotel left a sour taste after a sweet fortnight travelling around Sri Lanka. Whilst the hotel rooms and facilities are indeed very good, our enjoyment was marred somewhat by the General Manager's behaviour at breakfast. Though fawning quite literally over guests who had a shorter stay at the hotel than myself and my partner, on three occasions he made a very deliberate effort to avoid speaking to myself and my partner altogether. He may well have personal grievances with LGBT guests, but may I remind him that my dollars are the same colour as those of his other guests and that "hospitality" is to be afforded to all no matter what creed, colour or sexuality. Otherwise there are plenty of other options for travellers in Kandy believe me. Moreover, unlike every other accommodation we stayed at in Sri Lanka the staff were more "functional" than friendly and I really consider that insisting on taking milk into a guest's room whilst they are lying in bed rather inappropriate. Such a shame.
2023 年 10 月入住 1 晚
Hotel Grand Serendib Kandy 于 2023年11月21日 的回复
We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

8/10 还可以

Wijitha

2023 年 10 月入住 1 晚
Hotel Grand Serendib Kandy 于 2023年11月16日 的回复
Dear Guest,We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

David L

2023 年 10 月入住 2 晚
Hotel Grand Serendib Kandy 于 2023年11月16日 的回复
Dear Guest,We appreciate the time you have taken to post a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Luke

满意：清洁度、员工和服务、住宿条件和设施
We had a beautiful stay. Would definitely stay again and highly recommend
2023 年 10 月入住 3 晚
Management Team - Grand Serendib Kandy 于 2023年10月14日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

6/10 一般

Marc

与家人出行
满意：清洁度、服务设施、住宿条件和设施
A nice hotel which we booked having read lots of good reviews, but let down by customer service/ a bad experience. We arrived and were told that we’d been upgraded for our first night and would then have to move to the room that we’d originally booked for the remainder of our stay. As we’d arrived late in the day and were due to depart for a tour very early the following morning, we said we didn’t want the room upgrade as we wouldn’t have time to re-pack/switch rooms. We’d already booked a room which we were very happy with. We were then told by the person checking us in that we’d be able to stay in the upgraded room for the duration of our stay. Based on that, we accepted the upgraded room. However, the next morning, whilst trying to eat breakfast quickly before our tour, we were informed by staff that they needed us to pack our things and move rooms. We referred them back to our conversation from the night before and told the member of staff that we wouldn’t be moving rooms until we returned from our tour that evening. They kept pushing that they needed the room back. After a bit of back and forth, they seemed unhappy but had no choice but to back down and let us go for our tour. The hotel was then calling the driver of our tour to find out where we were/when we’d be returning. The whole experience did spoil the start of our time in Kandy.
2023 年 9 月入住 3 晚
Management Team - Grand Serendib Kandy 于 2023年10月14日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Priyantha

2023 年 9 月入住 1 晚
Management Team - Grand Serendib Kandy 于 2023年10月14日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

LYDIA

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed the stay!
2023 年 8 月入住 1 晚
Hotel Grand Serendib Kandy 于 2023年09月11日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Patrick

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked everything about this hotel. The management goes out of their way to ensure everything is perfect for your stay. The rooms are excellent and the restaurant is 5 stars.One of the best hotels I’ve stayed in after fifty years plus of traveling.
2023 年 6 月入住 3 晚
Hotel Grand Serendib Kandy 于 2023年09月11日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

William

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved our stay here for 2 nights. The staff made sure gluten free options were prepared ready for us when we arrived at breakfast each morning. There was a strange noise at night and the manager moved our room immediately. Beautiful hotel
2023 年 8 月入住 2 晚
Hotel Grand Serendib Kandy 于 2023年08月21日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Scott

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful modern hotel with great views overlooking Kandy. Large spacious room with comfortable bed, walk in shower and balcony overlooking the city. The hotel also has a lovely rooftop bar and all the staff were very friendly and provided a high level of service. The walk may be a little far to the city centre for some people but I enjoyed the walk especially around the lake. Transport easily available as an alternative. Thank you for an excellent stay I would highly recommend this hotel.
2023 年 7 月入住 3 晚
Hotel Grand Serendib Hotel 于 2023年08月21日 的回复
Dear Guest,We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean! Beautiful view from the hotel.
2023 年 6 月入住 1 晚
Management Team - Grand Serendib Kandy 于 2023年07月11日 的回复
Dear GuestWe appreciate the time you have taken to write a review on Hotels.com and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy

10/10 超赞

Bhagya，Nakano

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Staffs are really nice, foods delicious. Nice view and nice pool. Highly recommend.
2023 年 6 月入住 1 晚
Management Team - Grand Serendib Kandy 于 2023年07月11日 的回复
We appreciate the time you have taken to write a review on Expedia and we take this opportunity to thank you once again for choosing the Grand Serendib - Kandy for your holiday.Thank you for your positive feedback and we are delighted that you had a memorable time. We hope to have the pleasure of welcoming you back to Grand Serendib – Kandy.Thank you,Management Team - Grand Serendib Kandy