Kansas City Kansas City Convention Center Hotels

"When I checked in I had booked a room with 1 king bed. I got there and I got to my room and it had 2 queen beds instead. I complained about it but was basically told, “too bad.” The water pressure in the sink was very low. The water just dribbled out. The next morning I was told that breakfast is $20 per person. I went to the front desk and asked because on my reservation it stated that breakfast for 2 is included. The lady at the front desk told me, “okay we will let them know in the restaurant.” After we finished our breakfast they gave us a bill. I explained that I was told that it is included. She called the front desk and they told her that it wasn’t included and I needed to pay. I wish they would have been up front and honest from the beginning."

"It is an older building in the heart of downtown so it’s expected to not be perfect condition…this is why I gave it 4 stars. Valet waiting on you, handed keys over and went to front desk. Check in fast. Room was excellent!!!!! TV saying welcome with my name. The bathroom was a true handicap one. Complete roll in shower. Restaurant atmosphere was perfection. Will be back!!!!!! Stay here when you’re needing a place when your downtown KC!!!"

"The staff is excellent, the front desk and the bellman were a blast from the past at the excellent service you come to expect from a Westin. Where it fell short wet the amenities which I’ve been accustomed to in my previous stays. It’s a little thing, but when you pay $400 for a hotel room you expect better than 1 ply toilet paper. Their beds are still the best in the business though. Make sure you bring a step stool if you are shorter than 5’2”. The biggest “miss” was the food service. I’m not expecting a free breakfast, but it’s odd to not at least find an option for a buffet style breakfast. I would have paid for it, but I wasn’t going to bring my family to sit down for an eclectic à la cart breakfast at 7:30am. So we went to Panera across the street and waited an hour for our food there (yikes.) It was clean, safe, and hospitable. If this was a Hampton or Holiday Inn I would give it five stars, but for the price and reputation is was a bit of a miss. We’ll be back this summer, but probably with different expectations."

"Yes"

"Very nice stay "

"Everyone was nice there."

"Room 100 has no hot water, i had to go to room 409 when i needed to shower, also the a/c did not work in room 100, they brought us one fan, for my husbands side, of the bed, not happy. The lady at the front desk applied 1000 points to a IHG acct she made for me, whats that gonna get me? A water?... i cant stay at a hotel for less than 80k points, i think i deserve a free room for a night, for the hassle, js"

"VERY clean space! Great location near almost everything needed. Sam and Toni at the front desk are wonderful. Next time I'm in town, I'll stay here!"

"Staff said expedia sent over a 2 bed and i reserved a king bed. Lady said i have a king with no windows was thr only thing she had aval. Which was weird and kinda creepy. Expedia called the staff and all tbe sudden the same lady shows up at the room she put us in with a king bed with a window an hour later. After an hour your settled. It was the lie and her attitude coming to the door that upset me with this lady. Not hey we got a room that came open sorry about that just knock knock heres your new keys. "