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关于堪萨斯城高速公路希尔顿欣庭酒店的点评

3 out of 5
堪萨斯城高速公路希尔顿欣庭酒店
10922 Parallel Parkway, Kansas City, KS

点评

8.8

超赞

10 分 - 超赞。332 条好评，共有 525 条点评" "
8 分 - 还可以。110 条好评，共有 525 条点评" "
6 分 - 一般。39 条好评，共有 525 条点评" "
4 分 - 很差。22 条好评，共有 525 条点评" "
2 分 - 糟糕。22 条好评，共有 525 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

9.0/10

服务设施

9.2/10

住宿条件和设施

8.6/10

环保

点评

6/10 一般

John

与配偶出行
满意：员工和服务
They forced me to pay to park in the parking lot on the hotel property. They also charged me $75 for pets, which is very high. Most places are $25-50. The windows lacked a closable curtain to block out the street light outside so it was almost daylight inside the room without any lights on. Some lights in the room didn’t work. The man working the front desk was very nice but had no power to assist. Not worth the price I paid for the room. Won’t do it here again.
2024 年 5 月入住 1 晚
Katie C 于 2024年05月13日 的回复
John,Thank you for your review of our hotel.We sincerely apologize if we did not meet your expectations. I understand that you were disappointed with some aspects of your stay and that we fell short of delivering what you’re accustomed from us. I apologize for the inconveniences you experienced and I hope you give us another chance to serve you if your travels bring you back to our area. Please know that we value your business and will work hard to earn your trust once again. Best,

4/10 很差

Amber

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
The pool was freaking cold and horrible, breakfast was gross
2024 年 4 月入住 1 晚
Katie C 于 2024年04月30日 的回复
Amber,Let me take this opportunity to apologize for the inconveniences you experienced with breakfast and our pool. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as these concerns will be looked into immediately. We appreciate your feedback as this is our best resource for improving guest services. We hope that you give us a chance to change your perception of our hotel.

8/10 还可以

brian

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a bet nice hotel
2024 年 4 月入住 1 晚
Katie C 于 2024年04月30日 的回复
Brian,Thank you very much for your review - we're very pleased you had a clean, comfortable stay and found our staff helpful and friendly! We appreciate your loyalty to Hilton and look forward to seeing you the next time you're in Kansas City. Thanks again for your comments!

10/10 超赞

Kelly，Austin

满意：住宿条件和设施
Nice rooms and staff. Good location. Older rooms but functional and a pleasant stay.
2024 年 4 月入住 2 晚
Katie C 于 2024年04月23日 的回复
Kelly,We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I will be sure to pass your wonderful comments on to our team. We look forward to welcoming you back and serving you here again.

8/10 还可以

Kerri

满意：住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Ryan，Griswold

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
check in was fine. the room we got was dirty and didn't have soap, shampoo or towels. the toilet was not working and there were profanities written on the toilet cover. The pool was out of order (which is one of the main reason's we chose that hotel) they never told us before or during check out.
2024 年 3 月入住 1 晚
Katie C 于 2024年03月25日 的回复
Ryan,I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of cleanliness in your suite; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues, as well as the maintenance problems in your room, with our staff. The next time you are in the area we would love to have you come back and experience an improved level of service. Thank you once again for your comments.

8/10 还可以

Jordan

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The room was huge and beautiful, only problem are thin walls ! But i definitely recommend this hotel, truly beautiful and a great area
2024 年 3 月入住 3 晚
Katie C 于 2024年03月25日 的回复
Jordan,Thank you for the great review! My team loves to hear what our guests have to say about us, and I appreciate the time you took to let us know. We work hard to make our guests 100% satisfied with their stay and exceed their expectations with our value. We hope to see you again soon!

8/10 还可以

Greg

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Adam

2024 年 3 月入住 2 晚

10/10 超赞

Larry

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice area.
2024 年 3 月入住 2 晚

8/10 还可以

Carrie

2024 年 3 月入住 1 晚

10/10 超赞

Jocelyn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient to Legends Outlet mall. Very clean and quiet. Staff is friendly
2024 年 2 月入住 1 晚
Katie C 于 2024年02月20日 的回复
Jocelyn,Thank you so much for sharing your experience with other travelers. We have wonderful team who really enjoy their job and all work together to help keep our property clean and well maintained. We are so happy that you had a great time at the Homewood Suites by Hilton Kansas City Speedway and look forward to having you as our guest again soon.

2/10 糟糕

Joy

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The breakfast area was not clean. There was no hot water for showers. Has been broken for 2 weeks. Pool was cold because of water heaters broken. Property needs updated. Both of our rooms had plugged kitchen sinks. Not satisfied at all. I have stayed in other homewood suites that were exemplary!
2024 年 2 月入住 2 晚
Katie C 于 2024年02月7日 的回复
Joy,Let me take this opportunity to apologize for the inconvenience you experienced with our unexpected hot water outage. We know that this was incredibly inconvenient for our guests, and we truly appreciate your patience as we worked with our plumbers to get that service restored as quickly as possible. Should your travels bring you back through Kansas City, we hope that you give us a chance to change your perception of our hotel.In the meantime, if there is anything I can do for you, please let me know.

4/10 很差

Katrina，Hays

与家人出行, 商务旅客
满意：清洁度
No hot water on arrival. No notice prior to checking in. Hot water available about 6 pm. Dirty dishes in dishwasher. Manager comped me 2frozen dinners and 2waters.
2024 年 2 月入住 1 晚
Katie C 于 2024年02月7日 的回复
Katrina,Let me take this opportunity to apologize for the inconvenience you experienced with our unexpected hot water outage. We know that this was hugely inconvenient for our guests, and we truly appreciate your patience as we worked to get that service restored as quickly as possible. I'm pleased to hear that our team got you compensated for the inconveniences you faced. Should your travels bring you back through Kansas City, we hope that you give us a chance to change your perception of our hotel.In the meantime, if there is anything I can do for you, please let me know.

8/10 还可以

Emily

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great for families!!
Having two separate rooms was fantastic so we could put kids to bed at different times. It truly was a bedroom separated by a regular door. And the front desk was friendly and helpful when we had a minor question. My only disappointment were the TV options. We booked for a fun family getaway so we planned to explore KC but crash at the hotel for swimming and shows with the kids. The only option was regular programming (no subscription capability), but the TV guide channel listed every channel as "no information available". We were stuck with old-school channel surfing. That's definitely unusual for kids these days. Ha! But it made it hard to find something for us to sit together and watch for our winter family stay. The boys all enjoyed the pool!!
2024 年 1 月入住 1 晚

10/10 超赞

Sara

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚

2/10 糟糕

Chris

2024 年 1 月入住 1 晚

2/10 糟糕

真实旅客

与家人出行
Do not recommend if you want decent sleep!
You can hear everything in the hotel rooms. Doors closing, people in the hallway talking, toilets flushing, and probably the worst you can hear every step the people above you take. If you want decent sleep, I do not recommend this hotel. When I called the front desk, they were extremely rude as well.
2024 年 1 月入住 2 晚

2/10 糟糕

Anthony

2024 年 1 月入住 1 晚

8/10 还可以

Terry

2024 年 1 月入住 1 晚

8/10 还可以

Judy

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚

10/10 超赞

Greisy

2024 年 1 月入住 1 晚

10/10 超赞

Courtny

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

6/10 一般

Brandon

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This hotel is in an excellent location. The hotel was clean and quiet. We did not enjoy the beds and the room layout. The room design isn’t the best for a family since the sink and vanity have no door and face the beds. Anytime someone uses the restroom and washes their hands in the middle of the night, it wakes everyone else up.
2023 年 12 月入住 1 晚

10/10 超赞

Lindsay

2023 年 12 月入住 1 晚

6/10 一般

Marcelo

与家人及幼儿出行
满意：清洁度、服务设施、住宿条件和设施
Bom hotel. Mas funcionários da recepção extremamente grossos e rudes, especialmente uma senhora.
2023 年 12 月入住 5 晚

4/10 很差

Donna

团体旅客
不满意：住宿条件和设施，员工和服务
Never again.
The room was oddly laid out. The TV was hard to see from either the couch or the bed and there was not much variety of programs to watch. The desk was broken. Not to mention, but we were woken up at 2:00 a.m. by the fire alarm. Of course, it was a false alarm, thank goodness. Although the breakfast looked like it might have been pretty good, it was closed when we got there. The room was too pricey for what they offered. The idea of having the bathroom wide open to the room was inconvenient.
2023 年 12 月入住 1 晚

6/10 一般

真实旅客

满意：住宿条件和设施
Dog gone gross
Dogs were all over the hotel. All of the rooms are open to dogs. There were dogs in the lobby. We should have checked that before we booked the hotel. If they would have had a floor for dogs or something but the whole hotel, every room? This is just gross and dangerous to people with allergies
2023 年 12 月入住 1 晚
Katie C 于 2023年12月30日 的回复
Thank you for your review of our hotel. I sincerely apologize if we did not meet your expectations. I understand that you were disappointed with the pet-friendly nature of our hotel. Please know that we value your business and will work hard to earn your trust once again.

10/10 超赞

Cassandra

2023 年 12 月入住 1 晚

6/10 一般

Jonatan

不满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Moriah

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

6/10 一般

Michael

与家人出行
满意：住宿条件和设施，服务设施
Was an average experience all the way around. Some attention to detail is needed. No one at the desk for 10 mins when trying to check in. Full trash from previous guest was left in room, took over 20 hrs to empty while leaving it in the hallway and two calls to the front desk. Asked for an emailed receipt and never received one. Sadly what has become expected to be average. Weight room was nice and kept clean. Liked that they had fruit on breakfast bar.
2023 年 12 月入住 2 晚
Katie C 于 2023年12月27日 的回复
Michael, Thank you for your review of our hotel. We sincerely apologize if we did not meet your expectations. I understand that you were disappointed with some aspects of your stay and that we fell short of delivering what you’re accustomed from us. I apologize for the inconveniences you experienced and I hope you give us another chance to serve you if your travels bring you back to our area. Please know that we value your business and will work hard to earn your trust once again.

10/10 超赞

Kelly

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved everything about our stay here thank you
2023 年 12 月入住 1 晚
Katie C 于 2023年12月19日 的回复
Kelly, Thank you for the great review! My team loves to hear what our guests have to say about us, and I appreciate the time you took to let us know. We work hard to make our guests 100% satisfied with their stay and exceed their expectations with our value. We hope to see you again soon!

6/10 一般

真实旅客

与家人出行
满意：客房舒适度，住宿条件和设施
不满意：员工和服务
Very spacious rooms! But walls in room were dirty and it was almost $300 with a small dog for a Saturday night and breakfast was mediocre.
2023 年 12 月入住 1 晚
Katie C 于 2023年12月27日 的回复
I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 超赞

Katie

2023 年 12 月入住 1 晚

6/10 一般

Lauri

与家人及幼儿出行, 与家人出行
Room was clean, however there was a loud, very loud noise that went on and off for hours. Went down for breakfast just after 8am and there was zero food, trash over flowing the trash cans and piled on counters and tables. Wet towels left by someone in the elevator the entire weekend. Home wood Suites is definitely not like it used to be. Shampoo and body wash in the shower, no conditioner, pillows flatter than a pancake and comforter was weird material.
2023 年 12 月入住 1 晚
Katie C 于 2023年12月19日 的回复
Lauri,I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 超赞

Kenneth

带宠物出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super pet friendly.
2023 年 12 月入住 1 晚

10/10 超赞

Lesli

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

JoAne

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location! Shopping centers all around as well as many dining options. The room was very nice and clean. Good options for breakfast. We enjoyed our stay here!
2023 年 11 月入住 1 晚
Katie C 于 2023年11月28日 的回复
JoAne,Thank you very much for your review - we're very pleased you had a clean, comfortable stay and found our staff helpful and friendly! We appreciate your loyalty to Hilton and look forward to seeing you the next time you're in Kansas City. Thanks again for your comments!

10/10 超赞

Charles

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient location. Our rooms were ready to go when we got there. We called ahead since we arrived very late and the staff checked us in ahead of time.
2023 年 11 月入住 1 晚
Katie C 于 2023年11月28日 的回复
Charles,I am so glad you enjoyed your stay with us, but I am especially pleased - and proud - that it was my team that made your stay a memorable one. We all work hard to ensure our guests feel right at home, and it's always nice to know when we've hit the mark. I've forwarded your review to my team, as they'll all appreciate it. Thanks again, and we look forward to welcoming you back.

10/10 超赞

Brian

2023 年 11 月入住 1 晚

10/10 超赞

Craig

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The rooms ar spacious and clean. This is a dog friendly hotel and we heard a dog barking early morning but other than that, we enjoyed our stay
2023 年 11 月入住 2 晚
Katie C 于 2023年11月28日 的回复
Craig,Thank you so much for sharing your experience with other travelers. We have wonderful team who really enjoy their job and all work together to help keep our property clean and well maintained. We are so happy that you had a great time at the Homewood Suites by Hilton Kansas City Speedway and look forward to having you as our guest again soon.

8/10 还可以

Matt

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place. Long walk to room and elevator.
2023 年 11 月入住 1 晚
Katie C 于 2023年11月28日 的回复
Matt,Thank you for the great review! My team loves to hear what our guests have to say about us, and I appreciate the time you took to let us know. We work hard to make our guests 100% satisfied with their stay and exceed their expectations with our value. We hope to see you again soon!

10/10 超赞

RONALD

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean. Employees polite.
2023 年 11 月入住 2 晚
Katie C 于 2023年12月1日 的回复
Ronald,Thank you very much for your review - we're very pleased you had a clean, comfortable stay and found our staff helpful and friendly! We appreciate your loyalty to Hilton and look forward to seeing you the next time you're in Kansas City. Thanks again for your comments!

4/10 很差

真实旅客

满意：客房舒适度，员工和服务
不满意：住宿条件和设施
2023 年 11 月入住 1 晚

10/10 超赞

Kerri

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great rooms and breakfast!
2023 年 11 月入住 1 晚
Katie C 于 2023年11月24日 的回复
Thank you so much for sharing your experience with other travelers. We have wonderful team who really enjoy their job and all work together to help keep our property clean and well maintained. We are so happy that you had a great time at the Homewood Suites by Hilton Kansas City Speedway and look forward to having you as our guest again soon.

2/10 糟糕

Nyisha

2023 年 11 月入住 1 晚
Katie C 于 2023年11月24日 的回复
I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

4/10 很差

Leo

满意：客房舒适度，住宿条件和设施
不满意：员工和服务，清洁度
Housekeeping took my stuff!
Room and location were excellent, check in and housekeeping were horrible.
2023 年 11 月入住 2 晚
Katie C 于 2023年11月20日 的回复
Let me take this opportunity to apologize for the inconvenience you experienced with breakfast. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests and we have addressed the matter with our team. We appreciate your feedback as this is our best resource for improving guest services. We hope that you give us a chance to change your perception of our hotel.

6/10 一般

Matt

与家人出行
满意：清洁度
We never received a bill through email or under the door or at checkout. I had to call my credit card company to see how much I was charged. The breakfast was not good. It was powdered eggs mixed with cold sausage. I also made some hot chocolate with the water marked hot but it was ice cold. Room was clean though.
2023 年 11 月入住 1 晚
Katie C 于 2023年11月15日 的回复
Matt, I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the Homewood Suites norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 超赞

Krista

与家人出行
满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 2 晚