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关于卡拉奇万豪酒店的点评

5 out of 5
卡拉奇万豪酒店
09 Abdullah Haroon Road, Karachi

点评

8.0

很好

10 分 - 超赞。78 条好评，共有 180 条点评" "
8 分 - 还可以。52 条好评，共有 180 条点评" "
6 分 - 一般。23 条好评，共有 180 条点评" "
4 分 - 很差。12 条好评，共有 180 条点评" "
2 分 - 糟糕。15 条好评，共有 180 条点评" "

8.2/10

清洁度

8.4/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

8/10 还可以

PEIBIN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
各方面都很好。

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

6/10 一般

真实旅客

满意：住宿条件和设施
不满意：客房舒适度

10/10 超赞

Sumaita

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 6 晚

10/10 超赞

Marianna

满意：清洁度、员工和服务、住宿条件和设施
Everything was perfect
2024 年 3 月入住 5 晚

10/10 超赞

Suleman

2024 年 3 月入住 1 晚

6/10 一般

Iqbal

2024 年 2 月入住 9 晚

10/10 超赞

Rameez Masoud

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing hotel
2024 年 2 月入住 1 晚

10/10 超赞

Mariah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚

10/10 超赞

WOO RAM

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
역시 5성급이네요
만족합니다. 특히 보안이 철저해서 안전하게 잘 머무르다 갑니다.
2023 年 12 月入住 3 晚

10/10 超赞

Rameez Masoud

满意：清洁度、员工和服务、住宿条件和设施
Great hotel
2024 年 1 月入住 1 晚

10/10 超赞

Nazish

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 3 晚

10/10 超赞

WOO RAM

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚

6/10 一般

Wim

商务旅客
满意：员工和服务
不满意：住宿条件和设施
2023 年 12 月入住 3 晚

8/10 还可以

Rahil

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
First off, they have world-class customer service! We stayed in an executive level room, and the service we experienced in the executive lounge with Areej and Faysal is second to none! These two deserve awards! My biggest fear was taking a cab in Karachi. The car rental staff Maaz and Arif eased all of our concerns and provide us with some very reliable drivers and fantastic vehicles! Special shout out to Raheem! The man picked us up from the airport, took us to many and fulfilled all my mom’s wishes even by taking her to her old neighbourhood of Nazimabad! Thank you so much for giving my mom those memories. The restaurant staff, especially at breakfast. These guys fulfilled one of my wishes, including having sheermaal and taftaan for breakfast!! Staying here feels like visiting family. I mean it the hospitality is second to none. The only issue we had was the original room we were provided… Had someone smoking cigarettes on the floor. It was resolved by moving us to a different floor… but it’s concerning that it was a non-smoking floor, and this was allowed to carry on. Having said that, I will definitely stay here again!
2023 年 11 月入住 14 晚

10/10 超赞

Maurizio

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 5 晚

8/10 还可以

henry，Santa Monica

2023 年 9 月入住 5 晚

10/10 超赞

Syed，Warren

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very neat and clean and hotel and the room is also very clean. Breakfast buffet is also with so many options.
2023 年 9 月入住 1 晚

10/10 超赞

Altaf

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice and clean environment
2023 年 9 月入住 3 晚

8/10 还可以

Ayse

2023 年 9 月入住 3 晚

8/10 还可以

syed

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They try to charge for the mini bar which we never used other than that everything was good
2023 年 8 月入住 2 晚

10/10 超赞

Samir

满意：员工和服务
Location of the property is very good. It needs brand new carpeting and furniture. The service was good.
2023 年 7 月入住 10 晚

2/10 糟糕

muzammil

2023 年 7 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚

6/10 一般

Ahmed

商务旅客
不满意：客房舒适度，住宿条件和设施
All that glitters is not gold
On the surface, the Marriott Karachi seems like a great hotel. However, upon closer scrutiny, there are several issues with this hotel. I had called ahead to request airport shuttle pick up. However, at the airport, I was told by a Marriott representative who ran the shuttle, that reservations had canceled my request for pick up without any explanation. At the hotel, there were several major issues. While the room was clean, the towels were extremely rough -- almost unusable. Two, I requested laundry service but no one was sent to collect clothes from my room. Three, the quality of food at the Nadia cafe for the breakfast buffet leaves much to be desired. Finally, and most significantly, I had explicitly told the front desk when I was checking in that I would be paying the bill in cash. They still used my credit card for a hold, and told me that the hold would be lifted when I was checking out. On the day of checking out, I went to reception to ask for my bill so that I could bring the cash to make the payment. When I arrived with the cash, the reception desk told me that my credit card had already been charged. They then said that a refund had been issued and that there would be no issues. So, I went ahead and paid in cash. It has now been almost 3 weeks and the charge is still on my credit card. I have paid for the hotel stay twice! The hotel needs to be upgraded for better maintenance and needs a more competent staff.
2023 年 5 月入住 4 晚

2/10 糟糕

Arbab

2023 年 5 月入住 2 晚

4/10 很差

Raza

与家人出行
不满意：住宿条件和设施，清洁度
Terrible cleaning
Bathroom were not cleaned properly, toilet bowl yellow, soap on the sink without wrapped, old soap was put in. shower door wouldn’t close. Water from shower would splash on the floor outside. Room safe wouldn’t operate , called front desk 4 times to fix it. Talked to the manager, he said he will look in to it.
2023 年 2 月入住 2 晚

6/10 一般

Shaukat

与家人出行
满意：员工和服务，清洁度
This is an okay hotel despite its rankings and ratings. Breakfast is not impressive at all, specially if you stay for more than a couple of days. People are nice and courteous.
2023 年 1 月入住 3 晚

10/10 超赞

Junaid

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel to stay in Karachi. Decent on-premises food. Clean and great staff.
2022 年 12 月入住 1 晚

10/10 超赞

Syed

2/10 糟糕

Mohammed

满意：服务设施，员工和服务

6/10 一般

Kamran，Hellertown

与家人出行
不满意：服务设施
They picked me from the airport Staff was polite Front desk need lots of training Not to speak swear words in front of guests. Abstain from socializing and joking among themselves…. Literally heard one front desk guy saying chutia and bahanchood to someone. They should be careful what they talk among themselves Gym was horrible, it’s old and broken. I came back to hotel around 6pm after work and was hungry…. A guy was giving fruits into other rooms ….. I asked and he refused and told me that I have to call front desk to get the fruits in my room. I have stayed in other hotels and have found the staff here rude and crude. Please train them and gym needs overhaul Otherwise experience was OK. Since there price is higher then other nearby hotels was expecting better service
2022 年 11 月入住 5 晚

4/10 很差

Jang Soo

商务旅客
不满意：住宿条件和设施
At the time of check-in, they asked credit card for security deposit which is normal, but when checked out they did not withdraw the deposit amount from my credit card. Also it was fully paid reservation, but they attempted the room rates from my credit card again.
2022 年 9 月入住 4 晚

8/10 还可以

Indra Sahri

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚

2/10 糟糕

Jahanzaib

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgustingly dirty!
Filthy, smelly, disgustingly dirty. 2 star hotel. Operated under Italian/German general manager who should resign or must be fired for running this low standard property.
2022 年 8 月入住 3 晚

4/10 很差

Fatima

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Property is in poor shape. It has rained in Karachi and the whole hotel is leaking, carpets are soaking wet and there is a terrible musty smell all through the hotel. Food is mediocre at best, and same food recycled each day. This hotel is nowhere close to the standard I would expect of Marriott.
2022 年 8 月入住 6 晚
Karachi Marriott Hotel Team 于 2022年08月15日 的回复
Dear Ms. Fatima, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent same from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Karachi Marriott Hotel Team

8/10 还可以

Nasir

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Understandable due to the monsoon seasons and heavy rains property water damaged. I believed they should at least entrance road repaired because that was awful
2022 年 7 月入住 3 晚
Karachi Marriott Hotel Team 于 2022年08月1日 的回复
Dear Mr. Nasir, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. We are in liaison with the city administration and hopefully the road will be repaired soon. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

8/10 还可以

Shusuke

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
パキスタンカラチに泊まるなら、ここ以外ないと思います。 さすが5スターのホテルです。 他のところならと考えると…！ またくるならここに泊まります。
2022 年 7 月入住 3 晚
Karachi Marriott Hotel Team 于 2022年08月1日 的回复
Dear Mr. Shusuke, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

6/10 一般

muzammil

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
Well the stay wasn’t that great due to lots of untrained employees. The hallway carpets were dirty, lobby carpets were wet due to roof leaking. My online requests from Hotel.Com booking wasn’t full fill. My overall stay was fair not good. Regards
2022 年 7 月入住 1 晚
Karachi Marriott Hotel Team 于 2022年08月1日 的回复
Dear Mr. Muzammil, On behalf of the entire hotel team, we want to thank you for sharing your experience. We deeply regret the inconvenience caused during your recent visit. Interconnecting rooms are subject to availability and upon arrival, adjacent rooms were available. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

8/10 还可以

Roshan

2022 年 6 月入住 7 晚

10/10 超赞

JUN YEOL

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Quite good room conditions and facilities given that is in Karachi
2022 年 6 月入住 4 晚
Karachi Marriott Hotel Team 于 2022年06月24日 的回复
Dear Mr. Jun Yeol, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

8/10 还可以

Waseem

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 3 晚
Karachi Marriott Hotel Team 于 2022年06月20日 的回复
Dear Mr. Waseem, Thank you very much for the rating. We hope your stay was comfortable. Kind regards, Karachi Marriott Hotel Team

10/10 超赞

Jam Fahad

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great experience
I stayed fir a single day at karachi marriott and found ut the best hotel if comparing with others best like PC, Movenpick etc... Their executive loung food has good variety and pool was also found far better than other hotels in town.
2022 年 5 月入住 1 晚
Karachi Marriott Hotel Team 于 2022年05月18日 的回复
Dear Mr. Jam Fahad, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team

8/10 还可以

Lawrence Geoege

2022 年 3 月入住 2 晚

8/10 还可以

Lawrence

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bra
2022 年 3 月入住 1 晚
Karachi Marriott Hotel Team 于 2022年03月24日 的回复
Dear Mr. Lawrence, Thank you very much for the rating. Kind regards, Karachi Marriott Hotel Team

8/10 还可以

Ali，London

2022 年 2 月入住 4 晚

10/10 超赞

Salman，Kingston

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Professional and friendly staff. Variety of food. Lively entertainment. Very secure.
2022 年 2 月入住 1 晚
Karachi Marriott Hotel Team 于 2022年03月3日 的回复
Dear Mr. Salman, Thank you very much for the feedback. Kind regards, Karachi Marriott Hotel Team

4/10 很差

Aziz

2022 年 2 月入住 1 晚
Karachi Marriott Hotel Team 于 2022年02月28日 的回复
Dear Mr. Aziz, We recognize your time is valuable and appreciate the feedback you have taken the time to provide. Providing the best services is important and we apologize that we did not fulfill that expectation during your visit. We would appreciate if you could share some details so that we can improve upon. Your feedback has been shared with our team leaders to ensure this is an isolated incident. Our hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Sincerely, Karachi Marriott Hotel Team

8/10 还可以

Abdool Gaffar

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 2 月入住 5 晚
Karachi Marriott Hotel Team 于 2022年02月19日 的回复
Dear Mr. Abdool Ghaffar, Thank you very much for the rating. Kind regards, Karachi Marriott Hotel Team

10/10 超赞

Haroon U

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Location and security
2022 年 1 月入住 20 晚
Karachi Marriott Hotel Team 于 2022年02月18日 的回复
Dear Mr. Haroon, On behalf of the entire hotel team, we want to thank you for sharing your experience. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leaders as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Karachi Marriott Hotel Team