For the 5 nights I stayed, only the first night I had hot water for shower. The remaining 4 nights, the shower water was COLD. Complained to front desk, said other rooms had the same problem and they'd fix it within the day, but the water just never became hot. Complained again, and nothing changed. The front desk people didn't offer anything (partial refund, etc.) as a gesture for apology. Having cold shower for 4 days in a roll was such a terrible experience especially when you were staying in a reputable hotel and the staff just weren't being helpful. Also shower water flooded onto bathroom floor easily due to cracks of door. Else was ok, but overall disappointed with the service and conditions. Location is great, safe and quiet, and walkable to Thamel.