Ios Katsivéli Hotels

"Yes"

"GREAT LOCATION AND HOT TUB"

"Excellent hoy"

"I want to mention that we travel frequently, and this was by far the worst hotel experience we’ve had. The first major issue was that the property did not match the description or photos online. We raised this with the staff (Anna was our main point of contact), but the response was limited to a simple apology with no meaningful resolution. When we requested a villa change, we were told the property was fully booked despite visibly vacant units next to ours. The second and most disruptive issue was the indoor hot tub. It was not functioning properly, it remained cold, leaked continuously and made loud, persistent noises throughout the night. This appeared to be related to faulty jets or drainage. As a result, we were unable to sleep for all three nights of our stay. What was particularly frustrating is that we had been briefly warned about “occasional sounds” during check-in, but the reality was far worse. Housekeeping attempted temporary fixes in the mornings, but the problem returned every night. On the third day, no one came at all, and the issue was left unresolved. Despite our request to fix sk we could peacefully have breakfast in the room (since it was raining that day), no action was taken. Instead, we were offered a late checkout, which was intolerable. We left way earlier for our 14hrs long journey and we will never return here. I would strongly advise you to be cautious when booking, as the online description is tricky and does not match the actual property"

"We had a great vacation at Katikies. Sophia and her team made a big difference for our stay. They were extremely attentive and accommodating to our needs and made us feel like valued guests. The rooms were very clean and "

"Good"

"Very nice staff. Very quick response if you have any problem. "

"Leah and other staff members were very helpful and polite "

"Staff were exceptional! My room was a cave, but it did need some work to freshen it up. All the drains were very rusty, my hot tub had a fair amount of dirt in it, and my bath mat had a stain when I arrived. The room was a tad warm, but the unit that was for heat/air had a broken power button and nothing appeared on the screen, so I couldn’t control the temperature. I’d have hoped, for a property that said luxury, that it wouldn’t have had these things that needed freshening. An explanation about needing to press a button to get hot water for the shower would also have been helpful!"