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"Very nice hotel with a great location!"

"Didn’t like at all"

"Really nice spa and staff. "

"Amazing experience!! The staff were so nice."

"The hotel was immaculate both with respect to aesthetic and cleanliness. The staff were all friendly, accommodating and always working hard. They were caring and paid close attention to detail."

"Yes very helpful"

"Overall a good place, but if you're tall like me you may find yourself hitting your head a fair bit Included breakfast is good and the onsens are a nice addition, but the rooms themselves are a bit barebones and dont come standard with fullsize towels. If a ryokan is your thing, its great"

"Only the price of the stay makes it a 5 star hotel! Fabulous grounds and rooms over Chuzenji lake but the service was dismal. Rooms not ready at check-in but what’s worse is that one of the rooms given had marks of someone having sat on the bed as we walked in. Allocates time slots for breakfast with a few seats at the grilled counter of the teppanyaki restaurant with additional fragrance of the grilled fish from the night before and facing a wall with that. Sharp fish bones found in 2 of the savoury cakes during our afternoon tea. Stupid seating arrangements at the Lake House restaurants with a very uncomfortable sofa and no stock on the only Italian wine we ordered. We have been clients of RC Tokyo for 17 years with no problem at all but the RC Nikko is a disgrace to the Japanese welcoming tradition. It comes down to the hotel management and this GM should be fired! There is a management problem at every level and it generally comes down from the top! Stay away! "

"Ideal hotel for toddlers. Room is very spacious. It offers breakfast."