Best Western Kellerman hotels

"Front desk staff need some customer service training. When I approached the desk on Sunday night neither of the two young females greeted me. I had to ask if I could check in. Then the only thing spoken to me was to ask for my cc for incidentals and that I must pay a parking fee. There was no “thank you” or hope you have a great stay or let us know if you need anything…..They set the tone for my stay. This place is fine if you are doing something connected with the university but not if you are a travel or wanting to check out Tuscaloosa."

"Y"

"Everything about the hotel was nice. From check-in, to the room, to the breakfast, and check-out everything was good for us."

"Just perfect. Felt so good to sleep in a comfy bed Wonderful room "

"Friendly staff upon arrival. Please consider putting body wash dispensers in showers to keep standard with other hotels across the hotel channels. Bar soap is pretty low budget and I could consider your property little more upscale than bar soap "

"Stayed here on several occasions when visiting our daughter. Always clean and very friendly staff!!"

"Great"

"This was a horrible experience. After checking in, we walked into our room, and the first thing that i do is check if the bedding has been changed and it’s clean. To my surprise when i undid the cover a rose petal fell out, the sheets had several stains and dark smudges all over!!!! I immediately contacted the front desk to voice my concerns about the bedding not being changed after the previous guests, the lady at the front desk than informed me that if i want i can come pick up some clean sheets and change them myself!! We checked out immediately, we didn’t even stay for 5 minutes! Filthy place and unhelpful staff!!!"

"It had a damp smell to the room that stayed even after disinfecting the room!"