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关于凯尔索朗维尤旅馆的点评

2.5 out of 5
凯尔索朗维尤旅馆
501 Three Rivers Dr, Kelso, WA

点评

8.2

很好

10 分 - 超赞。421 条好评,共有 1001 条点评" "
8 分 - 还可以。372 条好评,共有 1001 条点评" "
6 分 - 一般。113 条好评,共有 1001 条点评" "
4 分 - 很差。62 条好评,共有 1001 条点评" "
2 分 - 糟糕。33 条好评,共有 1001 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

7.8/10

服务设施

8.0/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

Junkang

2023 年 6 月入住 1 晚
GH 于 2023年07月17日 的回复
Thank you for leaving us a review! we are so thrilled to see your stay was enjoyable and we look forward to having you stay with us again!!

10/10 超赞

Junkang

满意:清洁度、员工和服务、服务设施、住宿条件和设施
GH 于 2023年03月7日 的回复
Thank you for taking time to review our property! we are so glad to see your stay was great. we hope to see you in the future! Safe travels!

8/10 还可以

Qibi

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚
Front Desk Staff 于 2021年11月17日 的回复
We are happy to see that you enjoyed your stay!

10/10 超赞

Qibi

团体旅客
满意:住宿条件和设施
2020 年 11 月入住 1 晚
Front Desk Staff 于 2020年11月16日 的回复
Thank you for taking time to post a review. We are pleased to see you enjoyed your stay and hope to see you again.

2/10 糟糕

Vienna

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The room is not clean , toilet noisy ,the bed is not comfortable
2019 年 10 月入住 2 晚
General Manager 于 2019年10月28日 的回复
Thank you for your review of your stay. I have not been made aware of any guests being displeased with their stay recently, I would love to hear more as to what room you were in to help resolve the issue. Thank you for staying.

8/10 还可以

miriam

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
GH 于 2024年05月26日 的回复
Thank you for staying with us at the Guesthouse inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our top priority and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.

10/10 超赞

Vicky

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was clean and quaint
2024 年 5 月入住 1 晚
GH 于 2024年05月24日 的回复
Thank you, Vicky, for leaving us a review on how we are doing. We are so thrilled to see your stay was enjoyable and quiet. We hope to see you again in the future. Safe travels!

8/10 还可以

Sharon,Redmond

满意:清洁度、员工和服务、住宿条件和设施
Staff was great, breakfast is decent, and room was good for the value.
2024 年 5 月入住 1 晚
GH 于 2024年05月24日 的回复
Thank you, Sharon, for your review. We are so glad to see you enjoyed your stay with us. We strive to provide the best service possible. We hope to see you again soon

8/10 还可以

Russell

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a pleasant stay. The room was very nice
2024 年 5 月入住 2 晚
GH 于 2024年05月24日 的回复
Thank you, Russell, for your review. We are so glad to see you enjoyed your stay with us. We strive to provide the best service possible. We hope to see you again soon

10/10 超赞

Michael,Arlington

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Conveniently located near downtown and the the regional mall. Safe a quiet location. Older but well maintained facility.
2024 年 5 月入住 1 晚
GH 于 2024年05月10日 的回复
Thank you, Michael, for leaving us a review on how we are doing. We are so thrilled to see your stay was enjoyable and quiet. We hope to see you again in the future. Safe travels!

10/10 超赞

Jennifer,Kennewick

满意:清洁度、员工和服务、服务设施
Great location
2024 年 5 月入住 2 晚
GH 于 2024年05月10日 的回复
Thank you, Jennifer, for sharing your thoughts about our hotel. we take pride in our building and rooms, and we are so glad that is shows! We hope to see you again in the future!

10/10 超赞

Jacqueline A

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean
2024 年 5 月入住 2 晚
GH 于 2024年05月10日 的回复
Thank you, Jacqueline, for leaving us a positive review. We apricate your feedback as it helps keep everyone motivated and happy. We hope to see you again very soon!

10/10 超赞

Janet

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff, quick check in, great amenities, quiet, clean room!!!!!!!!
2024 年 5 月入住 1 晚
GH 于 2024年05月10日 的回复
Thank you, Janet, for your kind words about our staff and amenities. We are thrilled to see you had an awesome time and hope to see you again soon!!

10/10 超赞

Lewis

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel and great people. Breakfast was fine and filling. It is not the hotels fault that it is located near a tragically sad mall. Safeway is right there for food when you need it.
2024 年 5 月入住 2 晚
GH 于 2024年05月6日 的回复
Hi Lewis, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

10/10 超赞

Zack

2024 年 4 月入住 2 晚
GH 于 2024年05月24日 的回复
Thank you, Zack, for your review. We are so glad to see you enjoyed your stay with us. We strive to provide the best service possible. We hope to see you again soon

10/10 超赞

Dawn

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We love this hotel! ❤️
2024 年 4 月入住 1 晚
Kayla 于 2024年05月2日 的回复
Thank you Dawn for your review. We are so glad to see you enjoyed your stay with us. We strive to provide the best service possible. We hope to see you again soon.

8/10 还可以

Dennis

商务旅客
满意:员工和服务,清洁度
I like this hotel overall. It would be great if they updated the shower. Get rid of the tub/shower and put in a walk in shower. Much cleaner and safer.
2024 年 4 月入住 1 晚
Kayla 于 2024年05月2日 的回复
Thank you Dennis for your review. We are so happy to hear you enjoyed your stay with us. We will pass on your recommendations to the appropriate parties. We look forward to having you with us again.

10/10 超赞

Andrew

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location in Kelso. Quiet and clean.
2024 年 4 月入住 2 晚
Kayla 于 2024年05月2日 的回复
Thank you for your review. We are so happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 超赞

Deanne

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 2 晚
Kayla 于 2024年05月2日 的回复
Thank you for your review. We look forward to seeing you again.

10/10 超赞

Janice

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super helpful staff, great coffee. Good breakfast options. Beds were clean and comfortable. We really felt welcomed and we enjoyed our stay. There were lots of places to charge our devices. The bathroom was large and the shower was great.
2024 年 4 月入住 1 晚
GH 于 2024年04月19日 的回复
Hi Janice, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. We look forward to your next visit to our area.

4/10 很差

Cecile

不满意:住宿条件和设施
Very noisy, people walking around all night long
2024 年 4 月入住 2 晚
GH 于 2024年04月14日 的回复
We apologize for the inconvenience you encountered during your stay. We strive to always provide the best service possible. We appreciate your feedback as we will use it to help create a better Guesthouse experience. Thank you for staying with us and we hope to see you again in the future!!

6/10 一般

April

与家人出行
满意:清洁度、服务设施、住宿条件和设施
I've stayed here a few times. This time I stayed for 2 nights and they had marked I put my door sign for no cleaning, when I never had a sign to put up. So my kids and I had to go ask for clean towels, toilet paper, etc.. The lady at the desk was very nice. I do appreciate the breakfast in the morning with kids because there is enough variety. I would love to see a clock in the pool area, it is the one area I don't want to take my phone for a clock.
2024 年 4 月入住 2 晚
GH 于 2024年04月11日 的回复
Were sorry for the mix up about the door sign. I'm glad you enjoyed our breakfast and a clock in the pool area will be noted and delt with. thank you for staying with us and we hope to see you again in the future!!

10/10 超赞

Luna

满意:清洁度、员工和服务、住宿条件和设施
Staff was nice
2024 年 4 月入住 1 晚
GH 于 2024年04月7日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

2/10 糟糕

Tara

I did not feel safe in this property. I ended up leaving the day I checked in.
2024 年 4 月入住 1 晚
GH 于 2024年04月6日 的回复
Were sorry to hear that you didnt feel safe. if you could give us a little more reason as to why you didn't feel safe so we can correct anything that we have control over we would absolutely love to help you. Thank you for staying with us and leaving a review.

6/10 一般

Stephen

与配偶出行
满意:员工和服务,清洁度
Front desk was friendly. Room was clean but pretty stark and uninviting. Pillows uncomfortable. Breakfast nice. Adequate little gym for overnight workout.
2024 年 4 月入住 1 晚
GH 于 2024年04月7日 的回复
We are sorry to read that your stay didn't meet expectations, but appreciate your feedback. We will use it to help create a better Guesthouse experience.

8/10 还可以

Steve

2024 年 4 月入住 1 晚
GH 于 2024年04月4日 的回复
Thank you Steve for your feedback. We are so happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 超赞

Grace

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is conveniently located next door to Three Rivers Shopping Mall. The Mall had limited shopping, but the location is close to Safeway for groceries and fast food options. Staff were super nice and room was clean and comfortable.
2024 年 3 月入住 3 晚
GH 于 2024年03月28日 的回复
Thank you for taking the time to let us know how we are doing. We are glad your experience with us was great. We will see you next time.

10/10 超赞

Brandon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was absolutley awesome and super helpfull. I would highly recommend this place if u are ever in need of a place to stay in that area.
2024 年 3 月入住 1 晚
GH 于 2024年03月25日 的回复
Thank you for taking the time to let us know how we are doing. We are glad your experience with us was great. We will see you next time.

10/10 超赞

Ed

满意:员工和服务,清洁度
2024 年 3 月入住 1 晚
GH 于 2024年03月21日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

Christina

与家人及幼儿出行
满意:住宿条件和设施
It’s great, stayed here a few times in my life.
2024 年 3 月入住 1 晚
GH 于 2024年03月18日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

eugene

满意:清洁度、员工和服务、住宿条件和设施
Best breakfast, so many options
2024 年 3 月入住 1 晚
GH 于 2024年03月18日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

Cynthia,steilacoom

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
comfortable bed, quiet, helpful staff
2024 年 3 月入住 1 晚
GH 于 2024年03月18日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

6/10 一般

Gika

带宠物出行, 与配偶出行
满意:员工和服务
Gap around room door that you could see light through- thin walls so noisy. Area around hotel seemed sketchy as to being safe.
2024 年 3 月入住 2 晚
GH 于 2024年03月18日 的回复
We apologize for the inconvenience. We will let our team members know and get it handled. Thank you for leaving us a review. we hope for another chance to welcome you in the future.

8/10 还可以

Bob

满意:清洁度、员工和服务、住宿条件和设施
Close to Tesla supercharger
2024 年 3 月入住 1 晚
GH 于 2024年03月8日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

George

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice little hotel, close to shopping and restaurants.
2024 年 2 月入住 1 晚
GH 于 2024年03月1日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

D

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
GH 于 2024年02月27日 的回复
We are so happy you enjoyed your stay with us D! We look forward to seeing you again. We dop our best to provide the best service possible.Thank you

10/10 超赞

Tyler

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
GH 于 2024年02月25日 的回复
Thank you Tyler for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 还可以

Kaylee

2024 年 2 月入住 1 晚
GH 于 2024年03月21日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

Brandon

2024 年 2 月入住 2 晚
GH 于 2024年03月21日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

6/10 一般

Allyson

满意:住宿条件和设施,员工和服务
不满意:清洁度
2024 年 2 月入住 1 晚
GH 于 2024年02月22日 的回复
We are glad to see that you enjoyed your stay with us. If there is anything we can do to make your next stay better, please let us know. We strive to provide the best experience for our guests.

2/10 糟糕

Mary

不满意:清洁度
Not clean
First time sitting on the toilet I see black hairs about 1 and 1/2" long. I pick one up and it is coarse. So someone had a dog in the room. But why wasn't the bathroom floor cleaned?
2024 年 2 月入住 1 晚
GH 于 2024年02月19日 的回复
Dear Mary, First, we would like to thank you for visiting us and sharing your thoughts. Your constructive feedback is gratefully received as it helps us to focus on the areas that matter most to our valued guests. Though we failed to meet your expectations this time, we hope you'll give us another chance to redeem ourselves and provide you with the great experience you've come to expect from us.

8/10 还可以

Estella

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room had a strange order and some work could be done in the bathroom. Sink and mirror where original I think. Beds are great though. Wonderful staff.
2024 年 2 月入住 1 晚
GH 于 2024年02月19日 的回复
Thank you Estella for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

2/10 糟糕

Jennifer

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible
I got there and they didn’t have my reservation had to wait for several phone calls to be done. Then found out the pool was closed due to there being vomit in it. This was the whole reason for our stay. Asked due to that for a refund to go stay somewhere else was told I wouldn’t hear about it for 3 days cause the person that could approve it was not there. It’s been over a week and nothing.
2024 年 2 月入住 1 晚
GH 于 2024年02月15日 的回复
Hi Jennifer. we are sorry to hear your stay wasn't enjoyable. We do apologize about the pool, but we had to close it due to health code. We will look into your other complaints. Thank you for staying with us.

10/10 超赞

Anna

2024 年 2 月入住 1 晚
GH 于 2024年03月21日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 还可以

Lillie

与配偶出行
满意:员工和服务,清洁度
Its fine, nothing fancy. Works for me.
2024 年 2 月入住 1 晚
GH 于 2024年02月11日 的回复
Thank you lillie for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

8/10 还可以

Neil

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable place to stay.
2024 年 2 月入住 2 晚
Kayla 于 2024年02月6日 的回复
We are so happy to hear that you enjoyed your stay with us. We look forward to seeing you again. We strive to provide the best service possible. Have a great day!

4/10 很差

Natalee

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sleepless in Longview
The beds were horrible! Worst mattress i have ever slept on and could hardly walk the next day. Kids screaming and running in the hall ways until late at night, dogs barking in the room under us. I have stayed here every year for squatchfest for the past 6 years and has gone down hill the past 3 years. Will never stay here again
2024 年 1 月入住 1 晚
GH 于 2024年02月5日 的回复
We would like to thank you for visiting us and sharing your thoughts. Your constructive feedback is gratefully received as it helps us to focus on the areas that matter most to our valued guests. Though we failed to meet your expectations this time, we hope you'll give us another chance to redeem ourselves and provide you with the great experience you've come to expect from us

10/10 超赞

Debbie

带宠物出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was one thing i did like is that swimming pool could have stay open longer, my husband and I was trying to get in the hot tub tell that we could use it and be very rude about it, there we no adults with them, we left, yell at us to get out. other than that, it was a very. nice stay and they do welcome cats. we were very happy about that.
2024 年 2 月入住 2 晚
GH 于 2024年02月5日 的回复
We are so sorry to hear that your stay was less than enjoyable. We strive to provide the best service possible to our loyal customers. Please feel free to contact us. Have a great day!

8/10 还可以

Kate

2024 年 1 月入住 2 晚
GH 于 2024年03月21日 的回复
Thank you for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!

10/10 超赞

Shelby

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very clean. Do t expect much from 2 star hotels, but I would stay here again.
2024 年 1 月入住 1 晚
GH 于 2024年01月29日 的回复
Thank you Shelby for leaving us a review! I'm happy to hear that your stay with us was enjoyable. We strive to always provide the best service possible. We look forward to seeing you again in the future!