Dear Mr Hamed Kazemi,The facilities, which are open for 12 months, can carry out repair, maintenance and renovation works in order to provide better service to their guests during the winter periods. Due our winter concept our outdoor pools are not open during the winter seasen. Our guest relations team works to respond to our guests' requests, wishes and suggestions.We wish you healthy days.Orange County Hotels CRM

Dear Cor,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Yevgeniy,If you had informed our guest relations department during your stay in our hotel, we could have taken the necessary steps and had the chance to gain your satisfaction. However, there is no data in our records that you have any request. While you can contact us and make your holiday better, it is a pity that you left without informing and gave a direct rating.We wish you healthy days.Orange County Hotels CRM

Dear Hayder,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Mr Yavuz ,Unfortunately, we cannot see the reason for your low rating as you did not meet with guest relations during your stay. Our goal is to try to ensure guest satisfaction in case our guests contact us before they leave. However, we do not have the opportunity to do this after you check out.We wish you a healthy day. Orange County Hotels CRM

Sehr geehrter Herr AyhanEs freut uns sehr, dass Sie mit Ihrem Aufenthalt vollstens zufrieden waren und Ihnen unser Hotel so gut gefallen hat. Selbstvertaendlich haben wir Ihr Lob an alle Abteilungen und besonders an Frau Jaleh weitergeleitet.Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels CRM

Dear Fareeq,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Hayder,thank you very much for your evulation. We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya.Kind regards,Customer Relationship ManagementOrange County Hotels

Dear Alexei,Orange County Kemer Adult Only is a party hotel with a lot of parties and music. Our sales policy is a party hotel in Amsterdam architecture. We wish you healthy days.Orange County Hotels CRM

Dear Yazan,thank you very much for your high rating. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

Dear Omid,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Ensari,Our offered food is based on the proven Orange - standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests. Maintenance and repair works are carried out at the facility every winter.Your evaluation has been shared with the management.Kind regards,Orange County Hotels CRM

Dear Mahmud,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Dear Can,If you had informed our guest relations department during your stay in our hotel, we could have taken the necessary steps and had the chance to gain your satisfaction. However, there is no data in our records that you have any request. While you can contact us and make your holiday better, it is a pity that you left without informing and gave a direct rating.We wish you healthy days.Orange County Hotels CRM

Dear Umut,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Ahmed Bey, Misafirlerimiz için tatillerinde geçirilen her anın ne kadar paha biçilmez olduğunu biliyor ve bu anları unutulmaz bir deneyime dönüştürmek için tüm ekip arkadaşlarımızla çalışıyoruz.Sizleri tekrar unutulmaz anılar yaşatabilmek için en kısa zamanda ağırlamak dileğiyle.Customer Relationship ManagementOrange County Hotels

Dear Ammar,Foremost, thank you very much for choosing our hotel We are delighted to see that you have enjoyed your stay and evaluated us with full points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

Sehr geehrter Herr Ashref,vielen Dank für Ihre Bewertung bei Expedia. Die Meinung unserer Gaeste ist für unser Hotel sehr wichtig, damit wir unsere Sericequalitaet und Leistungen standig verbessern können.Unser Speisenangebot richtet sich nach den bewährten Orange - Standards. Unsere Buffets sind abwechslungsreich und reichhaltig und nach verschiedenen Mottos gestaltet. Natürlich müssen sich die Buffetangebote an die lokalen Möglichkeiten anpassen. Auch das Obst – und Gemüseangebot richtet sich nach den saisonalen Gegebenheiten, das heißt, wir können nur das anbieten, was auch gerade auf dem Markt erhältlich ist bzw. in der Türkei gerade geerntet wird. Trotzdem glauben wir, stets ein sehr ansprechendes, vielfältiges Angebot zu präsentieren, was uns auch die vielen positiven Rückmeldungen zeigen. Getraenke-Angebot sind einheimische und Importierte Getraenke sind vorhanden. Wir sind ein internationales Hotel und heissen Gäste aus der ganzen Welt willkommen. Deshalb spricht unser Personal mehrere Sprachen. Es finden regelmässige Personalschulungen statt, um unser Personal in dessen jeweiligen Fachbereich sprachlich noch besser an die Anforderungen unserer Gäste vorzubereiten. Ausserdem steht Ihnen täglich von 08:00 bis 24:00 Uhr unser mehrsprachiges (türkisch, englisch, deutsch, russisch, französich und arabisch) Guest Relation Team zur Verfügung, welches bei eventuellen Verständigungsproblemen helfend zur Seite steht.Mit freundlichen Grüssen aus AntalyaOrange County Hotels CRM

Dr Mr Uğur,thank you so much for taking your time to write a review on Expedia. As our Repeat Guests, it's a pleasure to welcome you. We will pass your comments to Mr Sinan and Mr Mehmet. We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Serhat bey,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti. Sizleri Orange County Hotels'de tekrar ağırlamaktan mutluluk duyacağız.Customer Relationship ManagementOrange County Hotels

Değerli Misafirimiz Umut Bey,Konaklamanızdan memnun kaldığınızı ve bizleri tam puan ile değerlendirdiğinizi görmek bizleri çok mutlu etti. Sizleri Orange County Hotels'de tekrar ağırlamaktan mutluluk duyacağız.Müşteri İlişkileri YönetimiOrange County Otelleri

Dear Steven,thank you very much for your high rating. Hope you will visit us again. Customer Relationship ManagementOrange County Hotels

Dear Denis,Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfired with the hotel service level. Thank you very much for your feedback and we will be happy to have a chance top welcome you once again in Orange County Hotels.Kind regards,Orange County Hotels CRM

Dear Maxim,Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfired with the hotel service level. Thank you very much for your feedback and we will be happy to have a chance top welcome you once again in Orange County.Orange County Hotels CRM

Dear Mira,thank you very much for your high rating. Kind regards,Orange County Hotels CRM

Thank you very much for your review.

Dear K, Thank you so much for taking your time to write a review on Expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We would be more than happy, if you had a possibility to write your detailed feedback by crm@orangecounty.com.tr. All the hotel staff would do their best in order to create the most comfortable holiday conditions for our dear guests. Kind regards, Orange County Hotels CRM

Thank you very much for your high rating.

Dear Rustam, thank you so much for taking your time to write a review on expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday. We are happy that you had a nice time. We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya. Kind regards, Orange County Hotels CRM

Dear Mr Muhammed, thank you very much for your high rating. Orange County Hotels CRM crm@orangecounty.com.tr

Dear David, thank you very much for your high rating. Kind regards, Orange County Hotels CRM

Dear Evren, thank you very much for your high rating. Kind regards, Orange County Hotels CRM

Dear Mrs Dwayne, thank you very much for your high rating. Hope to be that you will visit us again. Kind regards, Orange County Hotels CRM

Değerli Misafirimiz İsmail bey, yüksek değerlendirmeniz için teşekkür ederiz. Tüm Orange County Ailesi olarak, bir sonraki tatilinizde de sizleri ağırlamaktan onur duyarız. Saygılarımızla, Orange County Hotels CRM

Dear Arman, thank you very much for taking your time to write down your opinion about our hotel on Expedia. Your feedback is important for us in order to cotiniously improve our hotel and servicequality.We are very sad, that you didn't enjoy your stay at our hotel and you were that disappointed. All guests who agree the rules of the house can stay in our hotel without any distinction. Our securty team is working 7/24 for all of our guests. Our offered food is based on the proven Orange- standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests. Kind regrads, Orange County Hotels CRM

Değerli Misafirimiz, Öncelikle, kıymetli zamanınızı ayırarak deneyiminizi paylaştığınız için teşekkür ediyoruz. Tüm çalışanlarımız tatiliniz süresince konforlu, sağlıklı, hijyenik, lezzetli, eğlenceli bir tatil deneyimi yaşamanız için büyük bir titizlikle çalışmaktadır. Beğenileriniz ve tavsiyeleriniz için de teşekkür ederiz. Otelimizde yasalar çerçevesinde belirlenmiş olan tesis kurallarına riayet eden tüm dünya vatandaşları hiç bir ayrım gözetmeksizin konaklayabilmektedir. Bu konuya ORANGE COUNTY RESORT grubu olarak tüm tesislerimizde azami önem vermekteyiz. Sizleri tekrar aramızda görmeyi yürekten ister, iyi günler dileriz. Saygılarımızla, Orange County Hotels

Değerli Misafirimiz , Memnuniyetsizliğinizden dolayı üzgün olduğumuzu ifade etmek isteriz. Misafirlerimizin olumlu yorumları kadar olumsuz geri dönüşleri de bizler için önemlidir. Bu bağlamda ana hedefimiz misafirlerimizin ihtiyaç ve beklentilerini doğru analiz ederek ve sürekli yenilenerek hizmet kalitemizi artırmaktır. Konaklama deneyiminizin beklentilerinizin altında kalmış olmasına üzüldük. Başta yönetimimiz olmak üzere tüm takım arkadaşlarımız misafirlerimizden gelen görüşlerin ve eleştirilerin önemini bilmekte, misafir memnuniyetini sağlama ve sürekli kılma yönünde üstün çaba sarf etmektedirler. Konakladığınız süre zarfında misafir ilişkileri departmanımıza sorunlarınızı iletmiş olsaydınız gerekli adımları atarak memnuniyetinizi de kazanma şansı yakalayabilirdik. Sağlıklı günler dileriz. Saygılarımızla Orange County Hotels CRM

Sehr geehrter Herr Muhammed Ali, Es ist uns sehr wichtig, unsere Gäste im Hinblick darauf zu bewerten, den besten, genauesten und qualitativ hochwertigsten Service während ihres Aufenthalts in unserem Hotel und in der Zukunft zu bieten. Alle Bürger der Welt, die sich an die im Rahmen des Gesetzes festgelegten Einrichtungsregeln halten, können ohne Diskriminierung in unserem Hotel übernachten. Als ORANGE COUNTY RESORT-Gruppe messen wir diesem Thema in allen unseren Einrichtungen größte Bedeutung bei. In unserem Hotel werden rund um die Uhr Kameraaufnahmen gemacht, unsere Gäste, die sich nicht an die Regeln halten, werden von unserer Sicherheitsabteilung gewarnt und dürfen sich bei Kontinuität nicht in der Anlage aufhalten. Haetten Sie waehrend Ihres Aufenthalt sich bei uns gemeldet haetten wir die Gelegenheit gehabt Ihnen behilflich zu sein was aber leider nicht der Fall war. Orange County Resort CRM

We are happy to see that you had a pleasant stay with us. We will be happy to welcome you again at Orange County Resort Hotels as soon as. Best regards

Thank you Olga!

Thank you very much Ünsal!

Dear Daria, Thank you very much for your rating! Best regards, Guest Relations department

Dear Ali, Thank you very much for your high rating! Best regards, Guest Relations department

We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. Kind Regards