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关于肯纳威克哥伦比亚中心红狮酒店的点评

3.5 out of 5
肯纳威克哥伦比亚中心红狮酒店
1101 N Columbia Center Blvd, Kennewick, WA

点评

7.8

还可以

10 分 - 超赞。393 条好评，共有 1012 条点评" "
8 分 - 还可以。283 条好评，共有 1012 条点评" "
6 分 - 一般。155 条好评，共有 1012 条点评" "
4 分 - 很差。112 条好评，共有 1012 条点评" "
2 分 - 糟糕。69 条好评，共有 1012 条点评" "

8.0/10

清洁度

8.0/10

员工和服务

7.0/10

服务设施

7.0/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

DARRELL

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 5 月入住 1 晚

2/10 糟糕

chona

商务旅客
不满意：住宿条件和设施，清洁度
My license plate was stolen while I was staying here. The back door to the hotel didn't lock.
2024 年 5 月入住 1 晚

10/10 超赞

Elijah

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

4/10 很差

Anahi

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
It’s conveniently close to shopping and dinning however the room was old and had a weird small, like they were trying to cover up the smell leftover from smoking with cheap perfume. The door into the building of our room had a card reader however it was not needed to enter because the handle was broken… I woke up in the morning and saw ants (a lot of them) in the bathroom. I would not recommend this place at all, not worth the price.
2024 年 5 月入住 1 晚

10/10 超赞

Corey

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 6 晚
Tammy 于 2024年05月12日 的回复
Corey, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 还可以

Fredy

满意：员工和服务
2024 年 5 月入住 1 晚
Brittney 于 2024年05月11日 的回复
Fredy, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 一般

Ron

不满意：住宿条件和设施，服务设施
Facility is old, boiler went out so no hot water in our room. Luckily just on our last day. Nice staff and great breakfast.
2024 年 5 月入住 5 晚
Brittney 于 2024年05月9日 的回复
Ron, we appreciate your feedback and apologize for the inconvenience you experienced. Thank you for staying with us and we hop eto see you again soon

8/10 还可以

paul

满意：清洁度、服务设施、住宿条件和设施
Breakfast 👎
2024 年 5 月入住 2 晚
David 于 2024年05月7日 的回复
Thank you for your review of your stay here at Red Lion Columbia Center. We are glad that you enjoyed your stay with us.

6/10 一般

Lori

团体旅客
满意：员工和服务
不满意：服务设施
What I didn't like. The first room we were in was very small, bed was high one was side and low on other side. Window didn't lock and screen was loose so you could push it. 2nd night in different room. Spelled like pot, mold in bathroom and toilet kept running at times. I had to fix
2024 年 5 月入住 2 晚
David 于 2024年05月7日 的回复
Thank you for your review of your stay here at Red Lion Columbia Center. I am sorry for your experience with us. We strive to provide great customer service and it looks like we failed to do so. For that I apologize.

6/10 一般

Stephen

满意：员工和服务，清洁度
不满意：住宿条件和设施
Only real problem was that my mattress was a couple of years beyond expiration. The edge had literally collapsed and I almost ended up on the floor the first time I sat on it. Zero support. Complained at the front desk and they did absolutely nothing. Evinced zero interest in helping. A complete waste of space and no manager in site. Doubt I’ll be back. Otherwise, convenient location and a decent breakfast.
2024 年 5 月入住 3 晚
David 于 2024年05月7日 的回复
Thank you for your review of your stay here at Red Lion Columbia Center. We are sorry about the mattress and lack of customer service. We will look into the situation. Thank you for bringing it to my attention.

10/10 超赞

Lenny

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was quite and neat and near everything
2024 年 5 月入住 3 晚
Brittney 于 2024年05月6日 的回复
Lenny, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 糟糕

Veronica

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Has a dirty smell rooms are okay could be better with the price I paid for.. will not come to this place ever again
2024 年 5 月入住 1 晚
Brittney 于 2024年05月5日 的回复
Veronica, we're sorry you were unhappy with your stay. We'll do everything we can to fix the issue you experienced. Thank you for staying with us

10/10 超赞

Syed

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
great place
2024 年 4 月入住 1 晚
Tammy 于 2024年05月4日 的回复
Syed, we appreciate your feedback. Thank you for staying with us!

8/10 还可以

Alejandra

与配偶出行
Staff was rude
2024 年 4 月入住 3 晚
Brittney 于 2024年05月4日 的回复
Alejandra, we appreciate your feedback. We apologize for the inconvenience you experienced and will work hard to fix the issue. Thank you for staying with us.

2/10 糟糕

derek

不满意：员工和服务
2024 年 4 月入住 2 晚
Brittney 于 2024年05月4日 的回复
Derek, we appreciate your feedback. We apologize for any inconvenience you experienced. Thank you for staying with us

10/10 超赞

MICHAEL

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A nice central location to Kennewick, and to Richland and Kennewick. Good shopping variety in the area.
2024 年 4 月入住 5 晚
Brittney 于 2024年05月4日 的回复
Michael, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 一般

Natalie

满意：住宿条件和设施
不满意：员工和服务
Check in was awful, place was fine though.
2024 年 5 月入住 1 晚
Brittney 于 2024年05月4日 的回复
Natalie, we apologize for any inconvenience you experienced and will work hard to fix the issue. Thank you for staying with us and we hope to see you again soon!

8/10 还可以

Lisa，Jacksonville

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Happy with our stay.
2024 年 4 月入住 6 晚
David 于 2024年04月30日 的回复
Thank you for your review of your stay at the Red Lion Columbia Center. We are glad that you enjoyed your stay with us and look forward to seeing you again.

8/10 还可以

Francisco

满意：清洁度、服务设施、住宿条件和设施
Good
2024 年 4 月入住 5 晚
David 于 2024年04月30日 的回复
Thank you for your review of your stay at Red Lion Columbia Center. We are glad that you enjoyed your stay and hope to see you again.

10/10 超赞

Thomas

与家人出行
满意：清洁度、员工和服务、服务设施
This Red Lion Inn is currently undergoing some renovations. However I noticed the parking lot in the back had quite bit of garbage strewn about. Also the lap posts were leaning like they were ready to topple over. The rooms looked like the were aging especially in the bathroom area where paint was missing in spots. It is my impression that the owners are taking steps to improve this facility as it has some great potential to because what it once was back when it was built.
2024 年 4 月入住 3 晚
Tammy 于 2024年04月29日 的回复
Thomas, Thank you for your review of your stay at Red Lion Columbia Center. We are glad that you enjoyed your stay and look forward to seeing you again!

8/10 还可以

Dan

满意：清洁度、员工和服务、服务设施
As expected
2024 年 4 月入住 1 晚
Brittney 于 2024年04月29日 的回复
Dan, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 还可以

Tim

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施
Great location
2024 年 4 月入住 1 晚
Brittney 于 2024年04月29日 的回复
Tim, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 糟糕

Eloisa

与配偶出行
不满意：住宿条件和设施，服务设施
Los pasillos muy frios
2024 年 2 月入住 2 晚
Brittney 于 2024年04月27日 的回复
Eloisa, we appreciate your feedback and apologize for any inconvenience you experienced. Thank you for staying with us.

10/10 超赞

Hassan

2024 年 4 月入住 2 晚
Brittney 于 2024年04月28日 的回复
Hassan, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

10/10 超赞

Cristi，Olympia

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was quiet and clean. Breakfast wasn't great. cold and not much to choose from
2024 年 4 月入住 2 晚
Tammy 于 2024年04月26日 的回复
Cristi, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 很差

Bryan

不满意：住宿条件和设施，服务设施
The room was clean and the beds were comfortable. But we had a gentleman across the hallway that made us feel unsafe, and even after we spoke with the staff at the hotel, and they said they had numerous complaints about this gentleman still, nothing was done. they had had a water break and someone went through a glass window, so it just was not the most comfortable place to stay at. The breakfast was OK at best. I certainly will not stay here again.
2024 年 4 月入住 3 晚
David 于 2024年04月26日 的回复
Thank you for your review of your stay at the Red Lion Columbia Center. I am sorry that you did not enjoy your stay with us. We strive to provide top notch customer service for our guests, and it looks like we fell short this time. I apologize for that.

10/10 超赞

Sharon

与配偶出行
The property was very dirty and had an uncared look and feel to it. The morning coffee was luke warm. The rooms were fine but nothing special.
2024 年 4 月入住 1 晚
Tammy 于 2024年04月26日 的回复
Sharon, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 超赞

Danuta

商务旅客
满意：清洁度
Great location, good price
2024 年 4 月入住 6 晚
David 于 2024年04月26日 的回复
Thank you for your review of your stay at the Red Lion Columbia Center. We are glad you enjoyed your stay and hope to see you again!

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 4 晚
David 于 2024年04月26日 的回复
Hello, Thank you for your review of your stay at Red Lion Columbia Center. We are glad tjat you enjoyed your stay and look forward to hosting you again!

6/10 一般

William

2024 年 4 月入住 1 晚
Brittney 于 2024年05月12日 的回复
William, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

8/10 还可以

Francisco

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good
2024 年 4 月入住 1 晚
David 于 2024年04月30日 的回复
Thank you for your review of your stay at Red Lion Columbia Center. We are glad that you enjoyed your stay and hope to see you again.

4/10 很差

kindra

与家人及幼儿出行, 与家人出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
They failed to state they had construction going on inside of the hotel. So we were placed right in the middle of construction. The hotel smelled bad, it really affected our breathing. Also, i was told breakfast was complimentary, but they charged me for my daughter and i.
2024 年 1 月入住 3 晚
Brittney 于 2024年04月20日 的回复
Kindra, we apologize for any incovenience you experienced. We'll work hard to fix the issues you experienced. Thank you for staying with us.

8/10 还可以

Ward，Cashmere

商务旅客
满意：员工和服务，清洁度
Decent value property. Facilities are a bit dated
2024 年 4 月入住 1 晚
Brittney 于 2024年04月15日 的回复
Ward, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

6/10 一般

Tiffany

与家人出行, 商务旅客
不满意：住宿条件和设施，服务设施
A/C - heater in room very loud. Loud in adjacent rooms, too. Toilet slow flush. Sink has 2 large cracks. Renovation going on in hallways, unappealing. Room rate too high. Check in was unfriendly, abrupt.
2024 年 4 月入住 1 晚
Brittney 于 2024年04月13日 的回复
Tiffany, we appreciate your feedback. We apologize for any inconvenience you experienced and will look into these issues. Thank you for staying with us

4/10 很差

Gordon，Ontario

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Very dirty
2024 年 3 月入住 2 晚
Brittney 于 2024年04月13日 的回复
Gordon, we appreciate your feedback and apologize for any incovenience you experienced. Thank you for staying with us.

8/10 还可以

Denis

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚
Brittney 于 2024年04月13日 的回复
Denis, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

4/10 很差

Dorian

不满意：住宿条件和设施，清洁度
Bar was in great condition and decent food. The hotel side looked run down. Staff were helpful, but wouldn’t recommend staying here especially for the pricing.
2024 年 4 月入住 1 晚
Brittney 于 2024年04月8日 的回复
Dorian, we appreciate your feedback. Thank you for staying with us!

8/10 还可以

Robert

满意：清洁度
2024 年 4 月入住 2 晚
Brittney 于 2024年04月8日 的回复
Robert, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 糟糕

Dixie

与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
PHONE NOT WORKING ( unsafe) Place looked as it had been flooded . Only 1 chair in room ( asked several times for another .
2024 年 4 月入住 1 晚
Tammy 于 2024年04月6日 的回复
Dixie, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

William

满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff was 4 star with service. Gym was in good shape and kept clean. The hotel looks very dated and tired.
2024 年 3 月入住 6 晚
Tammy 于 2024年04月2日 的回复
William, Thanks for staying with us. We appreciate your feedback!

4/10 很差

Vanessa

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Pills thrown in front lobby parking. Building run down there were stains on chair, mold on ceiling and on wall. One of the queen beds was not stable/broken. I don't feel like they should be charging a $200 deposit that takes 7-10 days to be reburse was needed for such a run down place
2024 年 3 月入住 1 晚
Brittney 于 2024年03月31日 的回复
Vanessa, thank you for feedback and bringing these issues to our attention. We'll do everything we can to fix the issues and apologize for what you experienced. As for the deposit, if you are local that is our policy for all locals. Unfortunately there is no way for us to expedite the return process once the deposit has been released. If you have any questions, please give us a call. Thank you for staying with us

10/10 超赞

Kenneth，Seattle

满意：员工和服务，清洁度
不满意：住宿条件和设施
Carpet in the room was worn out. Otherwise okay. KM
2024 年 3 月入住 1 晚
Brittney 于 2024年03月29日 的回复
Kenneth, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

8/10 还可以

Jennifer，Wenatchee

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施
Loved the room itself, felt a little outdated and I didn’t appreciate there where no cameras for safety
2024 年 3 月入住 2 晚
David 于 2024年03月26日 的回复
Hello, I am glad to hear that you enjoyed your stay here at the Red Lion on Columbia Center.

2/10 糟糕

Giselle

不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Tammy 于 2024年03月25日 的回复
Giselle, We're sorry you were unhappy. Thanks for letting us know.

8/10 还可以

Phil

满意：清洁度
Room doors close with a massive bang. Thankfully my hours matched others so didn’t disturb my sleep.
2024 年 3 月入住 2 晚
Brittney 于 2024年03月24日 的回复
Phil, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

8/10 还可以

Rebecca

满意：员工和服务，清洁度
不满意：住宿条件和设施
The staff were FANTASTIC. The hotel is in the process of being remodeled. (IT REALLY NEEDS IT!) I know it is tough remodeling when in use, but was disappointed that when I got moved to the older part of the hotel (due to a necessary extended stay) I didn't get a price break.
2024 年 3 月入住 4 晚
Brittney 于 2024年03月21日 的回复
Rebecca, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon!

2/10 糟糕

Rob，Redmond

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
This building is old and run down. Part of the building is under construction. They said it was due to a broke water line, but looks like it has been like this for years. We had to walk through this area to get to our room. The room looks like it hasn't had any upgrades since the 1970's. My daughter said she felt like she was in a haunted house. This place looks nothing like the pictures and the rating as good should be changed to poor. My daughter and I looked at the room and went straight to the front desk and turned in our key and left. Was no way I was going stay in that building. As far as the outside, it is in desperate need of being painted and as we drove around the building there was a old bus parked in the parking lot with some guys walking around it that looked like they where on drugs. The area in general didn't seam like the best part of town. Bottom line is it was not a place I wanted to stay at and definingly didn't want my 13 year old daughter staying there. Oh... And part of why we booked it was because it said it had a pool and my daughter wanted to swim and the pool was not operable and I saw nowhere on the website that it said it wasn't open. This was the first time that I have ever checked into a motel and left without staying. Not a good experience at all and would strongly recommend booking there. Lesson learned that if the rating is Good then stay away.
2024 年 3 月入住 1 晚
Tammy 于 2024年03月21日 的回复
Rob, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 一般

Julian

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Brittney 于 2024年03月21日 的回复
Julian, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon

6/10 一般

Jamie

满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
.
2024 年 3 月入住 1 晚
Brittney 于 2024年03月18日 的回复
Jamie, we appreciate your feedback. Thank you for staying with us and we hope to see you again soon.

10/10 超赞

jeyfred

满意：清洁度、员工和服务、住宿条件和设施
Muy bueno
2024 年 3 月入住 1 晚
Tammy 于 2024年03月16日 的回复
Gracias por quedarse con nosotros. ¡Agradecemos sus comentarios!