I was in constant communication with the host before check-in and expected to see her at check-in. Instead I found a locked gate. Spent about an hour trying to contact the host via the app, cust service, phone calls etc. eventually cust service reached her & then she sent me a mesg to look in the mailbox for the remote & keys to get in. The check-in instructions were not received until the day I was checking out. Strange. Also on the 2nd day there was no water in the pipes in the morning. Could not shower. Fortunately they left bottled water in the fridge.