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关于金斯敦市集广场酒店的点评

3 out of 5
金斯敦市集广场酒店
285 King St E, Kingston, ON

点评

8.0

很好

10 分 - 超赞。384 条好评，共有 1001 条点评" "
8 分 - 还可以。335 条好评，共有 1001 条点评" "
6 分 - 一般。144 条好评，共有 1001 条点评" "
4 分 - 很差。93 条好评，共有 1001 条点评" "
2 分 - 糟糕。45 条好评，共有 1001 条点评" "

8.4/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

8.0/10

环保

点评

4/10 很差

John

不满意：住宿条件和设施
I didn’t like when I was on trivago to find the best price that I wasn’t given the knowledge that the hotel I was at was under construction. I didn’t get the balcony room and I saw pictures of a pool. But was told by staff was taken out a year and half ago. Had I known I would have chosen another place. We were done in Kingston for my son to have surgery at KGH. Stressful situation and the stay wasn’t the relaxing time we thought we’d get before the surgery.
2024 年 4 月入住 2 晚
Doug 于 2024年04月30日 的回复
Dear John,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay. We look forward to welcoming you back once we have completed our renovations.

10/10 超赞

Margaret

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was awesome. Even though it's under construction, the noise was kept to a minimum. Friendly and courteous staff.
2024 年 4 月入住 2 晚
Doug 于 2024年04月29日 的回复
Hi Margaret,Thank you so much for the positive feedback about your experience!We look forward to welcoming you back the next time you are in Kingston!

4/10 很差

Samantha

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 4 月入住 1 晚
Doug 于 2024年04月15日 的回复
Dear Samantha,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

2/10 糟糕

Trisa

带宠物出行, 与配偶出行, 商务旅客
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Under consideration. One elevator for a professional meeting with construction workers taking it over. Reception staff were great thought.
2024 年 4 月入住 1 晚
Doug 于 2024年04月10日 的回复
Dear Trisa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay.Although the circumstances were not ideal, I am happy to hear the reception were able to make the best of it.We look forward to welcoming you back once we have completed our renovations.

8/10 还可以

Donald

It was downtown.
2024 年 4 月入住 1 晚
Doug 于 2024年04月8日 的回复
Hi Donald,Thank you for sharing your feedback. We are happy to hear you had a positive experience at our hotel!We look forward to hosting you again the next time you come to Kingston!

6/10 一般

Justin

满意：员工和服务
不满意：住宿条件和设施
The property is under renovation. Pool is closed. Not the best time to stay there.
2024 年 3 月入住 1 晚
Doug 于 2024年04月1日 的回复
Dear Justin,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize that the renovations had such a negative impact on your stay. We look forward to welcoming you back once we have completed our renovations.

8/10 还可以

Brian

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Good location to where we where going. Clean, decor was a little outdated but not a deal breaker.
2023 年 12 月入住 1 晚
Doug 于 2024年02月20日 的回复
Dear Brian,Thank you for taking the time to let us know about your experience while staying with us!We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般

Judy

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Smelly hotel
Arrived Friday Oct 27th for the night front desk was amazing friendly helpful and polite parked our vehicle and went to our room walked in and the smell ...... it was like i was in a hockey locker room the smell was horrible i opened the window put the air on sprayed some perfume and left as we had a function to be at arrived back to our room around midnight and the smell was still there went to bed Pillows were flat uggg got up early as i couldn't stay the smell anymore went down stairs and told front desk that she should have the room looked at due to the smell she apologized and continued to tell me parking is 30.00 lol
2023 年 10 月入住 1 晚
Doug 于 2023年10月30日 的回复
Dear Judy,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the musty smell in the room. I have shared your feedback with the Housekeeping team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般

Tina

与配偶出行
We were disappointed in the hotel. For the price, we expected a higher quality. We understand they are just starting renovations, but the rooms were not as clean as we expected. I chose this based on reviews, and feel the rating was too high for what we got. I'd rate it much lower.
2023 年 10 月入住 1 晚
Doug 于 2023年10月10日 的回复
Dear Tina,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback about the cleanliness with the housekeeping deportment to ensure that this does not happen again in the future. We look forward to welcoming you back once we have completed our renovations..

10/10 超赞

真实旅客

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚
Doug 于 2023年10月4日 的回复
Thank you for sharing your feedback! We look forward to hosting you again the next time you are in Kingston!

8/10 还可以

Gilda

2023 年 9 月入住 1 晚
Doug 于 2023年09月25日 的回复
Hi Gilda,I'm happy to see that you enjoyed your stay with us! We hope to host you again the next time you visit Kingston!

6/10 一般

Lynne

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
Generally it was good however we were disappointed that there was no room service for coffee etc in the morning. At 9:15 the cleaning person knocked loudly at the door then proceeded to immediately bang the door open against the secondary lock. When she realized we were still using the room she swore!! Very unpleasant morning welcome when checkout is not until noon!!!
2023 年 9 月入住 1 晚
Doug 于 2023年09月25日 的回复
Dear Lynne,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the unpleasant interaction you had with the housekeeping staff. I have shared your experience with the Executive Housekeeper to ensure that this does not happen in the future.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 还可以

David

与家人出行
满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 1 晚
Doug 于 2023年10月30日 的回复
Hi David,Thank you for the positive feedback, we look forward to hosting you again next time you are in Kingston!

10/10 超赞

Don

满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
everything was excellent great service and clean room!
2023 年 8 月入住 3 晚
Doug 于 2023年08月29日 的回复
Dear Don,I am thrilled to see that your enjoyed your stay with us and we hope to host you again, next time you visit Kingston! I have shared your feedback with the staff to celebrate your experience!

10/10 超赞

Ethan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Doug 于 2023年08月29日 的回复
Dear Ethan,I am thrilled to see that your enjoyed your stay with us and we hope to host you again, next time you visit Kingston!

10/10 超赞

geoff

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great, except for the in room coffee, it was awful, hard to believe that a hotel of your class would still be providing such awful coffee. Even your front desk person agreed after sampling your in-room coffee. We will find another hotel in Kingston because of this. We know it is a minor point, small things matter to us,,thank you.
2023 年 8 月入住 1 晚
Doug 于 2023年08月14日 的回复
Dear Geoff,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I am happy to hear that your stay was great overall. I apologize that coffee was not to your liking, however we are in the process of rebranding so the coffee will change with the hotel name. We hope to welcome you back after renovations, when we have a new product to offer.

4/10 很差

John，Paramus

不满意：住宿条件和设施，清洁度
No pool though it showed in feature list. The room and facility look dated and worn. Gave me a room AC not working and smell weird.
2023 年 8 月入住 2 晚
Doug 于 2023年08月11日 的回复
Dear John,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to effectively communicate the pool closure. I have also informed engineering about the issue you had with your AC so that this does not happen again.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般

David

满意：员工和服务
不满意：住宿条件和设施
2023 年 7 月入住 2 晚
Doug 于 2023年08月11日 的回复
Dear David,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 还可以

Peter

满意：清洁度、员工和服务、住宿条件和设施
2023 年 7 月入住 1 晚
Doug 于 2023年08月7日 的回复
Hi Peter,I am thrilled to see that you enjoyed your stay! We look forward to hosting you again next time you are in Kingston!

6/10 一般

chun-ling

与家人出行
满意：客房舒适度，清洁度
2023 年 7 月入住 1 晚
Doug 于 2023年08月3日 的回复
Dear chun-ling,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Robert，Ashburn

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking was easy but expensive. Easy to walk to the water and restaurants. Hotel is being renovated but hardly a problem for guests.
2023 年 7 月入住 2 晚
Doug 于 2023年08月3日 的回复
Hi Robert,Thank you for the positive feedback, we look forward to hosting you again next time you are in Kingston!

6/10 一般

Jessica

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
This hotel needs a big update, everything was very old, and worn. The people/staff were friendly, and accommodating.
2023 年 7 月入住 4 晚
Doug 于 2023年08月3日 的回复
Dear Jessica,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and while I'm happy to hear you had a positive experience with the staff, I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

4/10 很差

Lisa

不满意：清洁度、员工和服务、住宿条件和设施
Front desk was uninterested and borderline rude at checkin. We paid extra for a “suite” with a balcony… which as locked and unusable. Our room, 717, sounded like it was attached to an airport runway. Every time the AC kicked in the room floors and walls literally shook forcing us to talk louder or turn the TV volume up significantly.
2023 年 7 月入住 1 晚
Doug 于 2023年07月31日 的回复
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for the issue with your AC and your negative interaction with the staff. I have shared your feedback with the team to ensure that these issues are corrected moving forward.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 还可以

Michael

满意：清洁度
Kingston
Hotel was under renovations on the 9th floor while we were on the 7th. No mention of the noise was made during check in. Stopped around 5pm and resumed before 9am. $30 to self valet our car. Well situated with lots of restaurants, pubs, Kingston activities and waterfront nearby.
2023 年 7 月入住 1 晚
Doug 于 2023年07月31日 的回复
Dear Michael,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and while I'm glad to see you had a good stay overall, I sincerely apologize that the renovations had an impact on your stay. We look forward to welcoming you back once we have completed our renovations.

8/10 还可以

Joanne

2023 年 7 月入住 1 晚
Doug 于 2023年08月17日 的回复
Hi Joanne,Thank you for the positive review, we look forward to hosting you again the next time you are in Kingston!

6/10 一般

Jean

La chambre très petite, le lit petit format double, la porte vers la galerie verrouillée, la céramique du plancher de la salle de bain malpropre et le bain usé. Enfin le prix très élevé.
2023 年 7 月入住 1 晚
Doug 于 2023年07月26日 的回复
Salut Jean,Merci d'avoir pris le temps de nous faire part de votre expérience lors de votre séjour chez nous.Offrir le plus haut niveau d'hospitalité est notre priorité numéro un et je m'excuse sincèrement de ne pas avoir répondu à vos attentes. J'ai partagé vos commentaires avec l'équipe de direction pour m'assurer que les directives nécessaires sont en place pour éviter que ces problèmes ne se reproduisent à l'avenir.Nous sommes actuellement en train de rénover et j'espère que vous choisirez de revenir avec nous lorsque vos voyages vous ramèneront dans la région.

8/10 还可以

Linda

与配偶出行
满意：员工和服务
We were not allowed breakfast as we booked through Expedia this has never happened before
2023 年 7 月入住 1 晚
Doug 于 2023年07月10日 的回复
Hi Linda,I'm happy to see that you rated us a 4 out of 5 despite your issues with the breakfast. I looked into your rate and while the rate did not include breakfast we do have an a la cart menu available for breakfast.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Matthew

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent location and staff. Only criticism would be the paid parking (makes the hotel feel cheap). Would be better to increase the cost of the room and offer parking validation (since it is a shared public lot). All other aspects of the room and stay were fantastic.
2023 年 6 月入住 1 晚
Doug 于 2023年07月10日 的回复
Dear Matthew,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I'm thrilled to hear you had a positive experience with the staff. I also want you to know that we value your feedback about the parking and I have shared it with the management team We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Gerbrine

与配偶出行
满意：员工和服务，清洁度
The staff were wonderful. The hotel is very clean and comfortable. The location is perfect.
2023 年 7 月入住 1 晚
Doug 于 2023年07月3日 的回复
Thank you for the positive feedback, we look forward to hosting you again in the future!

4/10 很差

Reid

团体旅客
不满意：员工和服务
Hotel was over priced, parking and breakfast not included. I’ve stayed in a 5 star hotel downtown Toronto for cheaper. Room quality is not worth the price.
2023 年 6 月入住 1 晚
Doug 于 2023年07月3日 的回复
Dear Reid,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Kay

2023 年 6 月入住 1 晚
Doug 于 2023年07月3日 的回复
Thank you for the positive feedback, we look forward to hosting you again in the future!

8/10 还可以

John

与配偶出行
满意：住宿条件和设施，清洁度
Everything was great, except the sink in the bathroom would not drain....
2023 年 6 月入住 1 晚
Chloe 于 2023年06月25日 的回复
Dear John,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us.While it is great to hear you enjoyed your experience with us, I sincerely apologize for the issue you encountered with the bathroom sink during your stay. I have shared this information with our maintenance team, to help prevent this from occurring again in the future. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

6/10 一般

Fred

商务旅客
No amenities
2023 年 6 月入住 1 晚
Doug 于 2023年06月26日 的回复
Dear Fred,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

10/10 超赞

Gail

2023 年 6 月入住 1 晚
Doug 于 2023年07月17日 的回复
Dear Gail,Thank you for taking the time to let us know about your experience while staying with us. I am thrilled to see that your experience warranted a 5 out of 5.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

4/10 很差

Stephen

与家人出行
不满意：住宿条件和设施，清洁度
2023 年 6 月入住 1 晚
Doug 于 2023年06月26日 的回复
Dear Stephen,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. If you would like to discuss your experience in more detail, please not hesitate to reach out to me directly.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

4/10 很差

richard

商务旅客
不满意：住宿条件和设施，清洁度
Disapointing, expensive
2023 年 6 月入住 1 晚
Doug 于 2023年06月12日 的回复
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般

Jean-Francois

与家人出行
2023 年 6 月入住 1 晚
Doug 于 2023年06月5日 的回复
Dear Jean-Francois,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

2/10 糟糕

Eunice

与家人出行
不满意：住宿条件和设施，员工和服务
On arrival Sunday, sizzles the only restaurant was not open. In the morning, complimentary coffee was great but nothing for a quick breakfast sandwich, or toast to go. The room cost was higher the second night without anyone telling me. Parking was convenient but also not told that $30.00 per day
2023 年 5 月入住 2 晚
Doug 于 2023年06月1日 的回复
Dear Eunice,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to properly communicate the costs affiliated with your reservation.I have also shared your feedback about the restaurant hours and their food offerings with the management team. I understand it must have been frustrating that it was closed upon your arrival. We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 还可以

Rosemarie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Excellent service and a great location. Rooms are nice. My only compliant is there were kids running in the halls until 11:00 at night. (Girls Hockey Team)
2023 年 5 月入住 1 晚
Chloe 于 2023年05月28日 的回复
Dear Rosemarie,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! It is great to hear you enjoyed our service as well as our location. I appreciate your feedback on the issues with noise on your floor, and I sincerely apologize for the inconvenience. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

10/10 超赞

maude

满意：清洁度、员工和服务、住宿条件和设施
Excellent staff service. Nice and quiet.
2023 年 5 月入住 1 晚
Chloe 于 2023年05月23日 的回复
Dear Maude,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us.It is great to hear you enjoyed your experience with our staff. Your positive stay with us has been shared with our management team as a way of celebrating your great guest experience.We are currently in the process of renovating, and we hope to welcome you again soon!

8/10 还可以

Dhara

与家人出行
满意：员工和服务
Too expensive for an old building.
2023 年 5 月入住 1 晚
Chloe 于 2023年05月23日 的回复
Dear Dhara,Thank you for taking the time to let us know about your experience. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations on the price of the hotel.We are currently in the process of renovating and we hope to welcome you again soon.

10/10 超赞

Theresa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great location, under renovation so no pool at the moment. Our room on the 4th had a smell. The location is perfect for walking the lakefront and lots of restaurants just outside the door.
2023 年 5 月入住 1 晚
Chloe 于 2023年05月23日 的回复
Dear Theresa,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback. While it is great to hear you enjoyed our location, I sincerely apologize for the issues you encountered with the smell in your room. I have shared your experience with our Housekeeping team in the hopes of preventing that issue from occurring in the future. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

8/10 还可以

Fiona

与家人出行
满意：员工和服务，清洁度
The hotel was in a beautiful area in Kingston we could walk everywhere. I highly recommend the restaurant for breakfast. The hotel itself was comfortable but needs some upgrades.
2023 年 4 月入住 3 晚
Chloe 于 2023年05月6日 的回复
Dear Fiona,Thank you for taking the time to share how your stay was with us! It is great to hear you enjoyed our location as well as our restaurant. We are currently in the process of renovating, and we hope to welcome you again soon!

10/10 超赞

William

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Wasn’t crazy about there not being free parking
2023 年 4 月入住 1 晚
Doug 于 2023年05月2日 的回复
Dear William,Thank you for taking the time to let us know about your experience while staying with us. We really appreciate you giving a 5 despite the cost of parking.The parking is definitely a large additional cost, however all of the downtown hotels have their parking priced the same or higher than our hotel.We are currently in the process of renovating and I hope you choose to stay with us again when your travels bring you back to the area.

8/10 还可以

becki

2023 年 4 月入住 1 晚
Chloe 于 2023年05月23日 的回复
Dear Becki,Thank you for letting us know how your stay was!We are currently in the process of renovating, and hope to welcome you again soon.

8/10 还可以

Collette

与家人出行
满意：清洁度、员工和服务、服务设施
Convenient location to downtown and walking distance to restaurants and shops.
2023 年 4 月入住 1 晚
Chloe 于 2023年04月22日 的回复
Dear Collette,Thank you for sharing how your stay was with us! It is great to hear you enjoyed our location. I appreciate you taking the time to share your feedback, and if there is anything else we could have done to improve your stay with us, please do not hesitate to reach out!We are currently in the process of renovating, and we hope to welcome you again soon.

10/10 超赞

Renoir

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A quick weekend getaway from Watertown NY
Our stay at this hotel was terrific. The location of this hotel was very convenient; a walking distance from several eateries and sites. The only complaint was our room did not have air conditioning. We took advantage of the ice machines available and were glad our room had a mini fridge.
2023 年 4 月入住 2 晚
Chloe 于 2023年04月19日 的回复
Dear Renoir,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! While it is great to hear you enjoyed our location, I sincerely apologize for the cooling issues you had in your room. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

2/10 糟糕

Mia

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
Upon arrival there was confusion regarding WHICH hotel this actually was, no sheraton signage, the room was musty, the furniture was old and gashed and some of it was broken. Seemed like the hotel hasn’t been updated since the 80’s. The cleaning staff wear their street clothes so guests can’t be sure whether or not they’re actual employees. All around awful, extremely overpriced experience. I will never stay there again. The Howard Johnson’s motel is nicer than the Sheraton hotel in downtown Kingston.
2023 年 4 月入住 1 晚
Doug 于 2023年04月17日 的回复
Dear Mia,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We are currently undergoing a renovation and rebranding. We will be sure to use your feedback to inform our decisions with the renovation process going forward.I hope you choose to stay with us again once we have completed renovations and when your travels bring you back to the area.

10/10 超赞

Hope

满意：清洁度、员工和服务、住宿条件和设施
Great visit. Helpful staff as well.
2023 年 4 月入住 1 晚
Chloe 于 2023年04月11日 的回复
Hi Hope,On behalf of the entire hotel team, I want to thank you for sharing how your stay was with us!It is always encouraging to see positive feedback, particularly when it comes from those who matter the most – our guests! It is great to hear you enjoyed your experience with our staff. Your positive staywith us has been shared with our management team as a way of celebrating your great guest experience. Once again, I appreciate you taking the time to share your feedback.We are currently in the process of renovating, and we hope to welcome you again soon!

8/10 还可以

David，Burlington

与配偶出行
满意：清洁度、员工和服务、服务设施
Great location Close to restaurants and shopping Some beautiful historical buildings in the area The hotel is looking a bit tired
2023 年 4 月入住 1 晚
Doug 于 2023年04月9日 的回复
Thank you for the positive feedback, we are currently starting renovations so the hotel will get some much needed TLC.We look forward to hosting you again soon!