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"Staff was great. The rest of the hotel not so much. The first room we were assigned to had a foul smell. Staff sent us to a new room without issue. In the new room the jacuzzi tub stopped working after 10-15 mins. We were told no one was available to fix it so we’d have to wait until the next day. Next day they fixed the tub but didn’t move the fridge back afterward so I took care of it. The bar restaurant area only had one cook and one bartender for the whole place and saw several people upset for slow service. Bartender was doing her best though. I feel for the price we paid and the 4 star rating it would have been much better than it was. IMO not a four star hotel and not worth the price. That said all of the staff was great."

"Everything was excellent but I did miss the pancake maker at breakfast."

"Everything was great"

"The hotel was very nice, but an occupant next door was very load and up beyond 1 am!"

"My flight was late arriving but the shuttle still picked me up and staff was very nice. Breakfast was very good. "

"This is a beautiful hotel converted from an old mill. The staff was not only courteous but downright friendly. Two days after I had checked in Adam saw me in the elevator and wished me a good morning by name. The dining room was elegant and the clam chowder just loaded with clams. My only complaint is that most of the LiveTV channels were offline, but HBO, Netflix and other streamers come with the room. Parking is in an open lot across the street. I will go back if I have further business up in Providence. "

"Love it "

"Hotel was great and smelled so good!"

"Hand down the cleanest hotel room I have ever been in."