Kintetsu Department Store Uehonmachi

I booked this trip around six months ago, and at the time I was told that the accommodation would have a staffed reception. Unfortunately, by the time I arrived, this had changed. I stayed for seven days and six nights, and during that time we weren’t given enough bath towels. This meant we had to wash the used ones ourselves, but there wasn’t really enough laundry detergent provided for us to do so properly. When I made the booking, I was also assured that luggage storage would be available after check-out. Sadly, because the place has now moved to a completely contactless system, this service was no longer offered. In the end, we had to pay for external luggage storage instead. If you’re planning to cook during your stay, it’s worth checking in advance whether the kitchen has the basics you need. You may need to ask specifically about things like knives, spatulas, and ladles, as these weren’t fully provided.

Clean, great location, close to train station

Our family of 5 loved our stay. We loved the Japanese styled room. Hotel was the perfect location if you are going to universal studios. It is only a short walk to the front of the park and an amazing plethora of restaurants in city walk to choose from. It was clean and the amenities were endless. The breakfast was very good. Nice balance of Japanese and western options. Our kids loved it. Staff were very helpful on check out and assisting us in getting to next location.