Dear Eric,Thank you for being our guest and taking the time to provide us with your feedback. It sounds like you are more upset with Expedia, than you are of us at the hotel in which this review is for. I am sorry that you weren't informed about the pool closure. We have done everything we can to try and ensure guests know a head of time about the pool, as we know how important a pool is to the travelling family! I do hope you enjoyed your stay otherwise. We hope to welcome you back to the hotel again, once the pool is back up and running!Missy ThompsonOperations Supervisor

Dear Tiffany, Thank you for being our guest and taking the time to provide us with your feedback from your recent stay. I do appreciate how the pool being closed can affect a guest's stay, which is why we have been doing everything we can possibly do to ensure guests are aware ahead of time, in case it is a deal breaker and want to cancel to stay elsewhere. The pool has been out of order for several months now as we are waiting on parts to be built to fix the issue. I do apologize about the elevators having some issues. We did have a call out for a technician to come and resolve the issue.I do hope you would be willing to give us another try, perhaps when the pool re-opens!Missy ThompsonOperations Supervisor

Dear Ross, Thank you for being our guest and taking the time to leave a review. It's wonderful to hear that you enjoyed your stay and our hotel suited your needs. The Homewood Brand is an extended stay brand and being an all-suites hotel, having the option to cook in your suite, there isn't a need to have a full-service restaurant onsite, and we do have some wonderful options of restaurants right next door to us. We do offer a great breakfast 7 days a week and do an evening social on Wednesdays evenings with light snacks. We hope should your travels bring you back to the area, you will consider staying with us again.

Dear Carlos,Thank you for being our guest and taking the time to rate us. It seems like you had a great stay based on your score. We hope should your travels bring you back to Cambridge, you consider calling us your home away from home again!Missy ThompsonOperations Supervisor

Dear Babu,Thanks for being our guest and taking the time to rate us! It seems like you had a great stay. We hope you will allow us to be your home away from home again, if your travels bring you back to the area.Missy ThompsonOperations Supervisor

Dear Hasan,Thank you for being our guest and taking the time to rate us. It's so wonderful to hear that you had a perfect stay! We strive to provide a great stay for all our guests and ensure they feel like we are their home away from home. We hope to welcome you home again soon, should your travels bring you back to our area!

Dear Sabrina,Thank you for being our guest and taking the time to provide your feedback. It's great to know we are providing a consistent service for your stays with us, however I would love to know what we could be doing different to turn your 3 into a 4 or 5?! I appreciate any additional feedback you are willing to share, as we continue to find ways to improve. We look forward to welcoming you back again soon.

Dear Kristin,Thank you for being our guest and taking the time to review your stay. It's great to hear our suites suited your needs and met your expectations. We strive to provide a great stay for all our guests. We hope to welcome you back again soon.

Dear Robert,Thank you for being our guest and taking the time to provide your feedback from your stay. It's wonderful to know our clean and spacious suites suited your needs. Madisyn is a great addition to our team, and having the text messaging service in place, really helps us ensure guests can get a hold of us when it's convenient for them, and for us to ensure you are enjoying your stay and if there's anything we can do to make it better! We look forward to welcoming you home again soon.

Dear Rick,Thanks for taking the time to rate us. It seems like you had an enjoyable stay! We hope to welcome you back again soon, should your travels bring you back to our area.

Dear Mehrdad,Thank you for being our guest and taking the time to provide your feedback from your stay. We do apologize that the pool is closed due to maintenance. We have a notice about the closure up on Expedia's website (under the renovations and closure) as well as on our website informing everyone prior to them booking about the closure.We do hope to welcome you back again, once the pool is up and running!

Dear Maria,Thanks so much for being our guest and taking the time to rate us! It seems like you had a great stay! If your travels bring you back to our area, I hope you consider calling us your home away from home again.

Dear Craig,Thanks for being our guest. It's wonderful to hear the hotel suited your needs and met your cleanliness expectations. Hope to welcome you home again soon!

Dear Alex,Thanks for being out guest and taking the time to provide your feedback. I am sorry to hear that you had issues with noise from the roadway during your stay. I do hope you informed staff, so we could make it right for you! We hope you will consider staying with us again, if you are ever in the area.

Dear Bernadette,Thank you for being our guest and taking the time to rate us. It seems like you had a great stay, given our rating. We hope to welcome you home again soon!

Dear Dieuwke,Thanks for being our guest and taking the time to rate us. I hope you enjoyed your stay and you will consider calling us home again, should your travels bring you back to the area!

Dear Kirk,Thanks for being our guest and taking the time to leave your feedback. It's great to know you had a wonderful stay and appreciate us being a pet friendly property. We hope to welcome you back again soon!

Dear Kari,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay and would love to welcome you back to our hotel, should your travels bring you back to our area.

Dear Keesha,Thanks for being our guest and taking the time to leave a review. It's great to hear that you and your family had a great stay with us! We hope to welcome you home again if your travels bring you back to our area.

Dear Reichel,Thank you for choosing to call us your home away from home. It's great to hear you had a great stay and our location suited your needs. We hope to welcome you home again, if your travels bring you back to the area.

Dear Anne,Thanks for being our guest and taking the time to leave a review. It's so wonderful to hear you had a great stay and that our suites and amenities suited your needs. Hopefully next time you will be able to stay longer. We can't wait to welcome home again soon.

Dear Dan,Thanks for being our guest and taking the time to leave a review. It's wonderful to hear that you felt comfortable here and that our cleanliness met your expectations. There is a renovation in our future- just not sure when that will take place yet, so stay tuned! We hope to welcome you home again soon.

Dear Tyler,Thanks for being our guest and taking the time to provide us with your feedback. It's so wonderful to hear that you enjoyed our suite and had great interactions with our staff. We hope should your travels bring you back to the area, you will consider allowing us to welcome you home again.

Dear Marcos,Thank you for being our guest! It's wonderful to hear that our amenities suited your needs, and you enjoyed our spacious suite. We hope should your travels bring you back to the area, you give us the chance to welcome you home again.

Dear Tracey,Thanks for being our guest and taking the time to rate us. We hope you had a great day, and we can welcome you back again soon.

Dear Vandie,Thanks for being our guest and taking the time to provide us with your feedback from your recent stay. I'm very sorry to hear that you had some cleanliness issues with your suite and that you had to wait to check in along with having a bunch of roudy kids welcome you up on your floor (not the best start to your stay unfortunately). Having a fire alarm go off, is never something we wish to have happen during anyone's stay, let alone early enough in the morning when most guests are still sleeping but grateful it was a false alarm. Housekeeping service has changed since the pandemic. Currently the Homewood Brand standard is every 4th night unless otherwise requested by the guest and that will soon be changing to every other day, unless a hotel decides to opt in for the return of daily cleaning as of October 1st. I do apologize about the breakfast service over the weekend. We unfortunately faced a staffing issue Sunday morning, and the breakfast attendants that day, were filling in, and not typically over there, so they were trying the best they can given the circumstances. Having the fire alarm go off before the breakfast started, did set things back a bit and weren't prepared for guests to grab breakfast when they were allowed back in the building. I do hope you would be willing to give us another chance to prove that what you experienced, isn't typical of our hotel.

Dear Ayman,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay and will consider staying with us in the future, should your travels bring you back to our area.

Dear Sabrina,Thanks for being our guest and taking the time to provide your feedback from your recent stay. I am hoping you could clarify your comment for me though about the No Manner at u sign in and out? Are you referring to our front desk check in and check out or something else? I do apologize about the issue you faced with the AC. Our HVAC unit is a "smart" unit where if it doesn't detect motion every so many minutes, it will stop running as it's energy efficient. We are in the process of completing paperwork to have what Hilton called "connecting rooms". This is where you can control the TV, lights, and thermostat all from the palm of your hand through the Hilton honors App- so once this is completed, you will have more control over the temperature of the suite. I'm sorry that the pillows weren't too your comfort level- just like a mattress, a pillow is such a personal choice between a softer or firmer pillow or down versus feather. We do hope you would be willing to stay with us again and give us another chance should your travels bring you back to our area.

Dear Donna,Thanks for being our guest and taking the time to rate us. It looks like you had a pleasant stay. Should your travels bring you back to our area, we hope you allow us to welcome you home again.

Dear Steve,Thanks for being our guest and taking the time to rate us. By the looks of it, I'd say you had a great stay! We hope if you are in the area again, you will consider staying with us again.

Dear Brodie,Thanks for being our guest and taking the time to provide us with your feedback. I'm sorry about the cleanliness issue you faced with the desk chair and table. I hope you had a wonderful time at the Safari with your family! We hope if your travels bring you back to our area, we could welcome you home again.

Dear Patrick,Thanks for being our guest and taking the time to rate us. It seems like you had a great stay. We hope to welcome you back again soon.

Dear Tara,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay. If your travels bring you back to Cambridge, we hope you allow us to welcome you home again!

Dear Matthew,Thanks for being our guest. We hope to welcome you home again soon.

Dear Michael,Thanks for being our guest. We hope you enjoyed your stay and hope should your travels bring you back to the area, you will choose us to call home again.

Dear Olabimpe,Thanks for being our guest and taking the time to provide your feedback. It's great to hear you had some great interactions with staff. We try our best to have each and every guest feel like we are their home away from home. We hope to welcome you home again soon.

Dear Didier,Thanks for being our guest. We hope to welcome you home again soon.

Dear Debbie,Thanks for being our guest. We hope to welcome you home again soon.

Dear Robert,Thanks for being our guest. We hope to welcome you home again soon.

Dear Jodi,Thanks for being our guest. We hope to welcome you home again soon.

Dear Sandra,Thanks for being our guest. We hope to welcome you home again soon.

Dear Anne-Marie,Thanks for being our guest. We hope to welcome you home again soon.

Dear Talat,Thanks for being our guest. We hope to welcome you home again soon.

Dear Rebecca,Thanks for being our guest and taking the time to rate us. We hope you enjoyed your stay and hope to welcome you home again soon.

Dear Mark,Thanks for being our guest. It seems like you had a great stay based on your rating. We hope to welcome you back should your travels bring you to Cambridge again.

Dear Razi,Thanks for being our guest. We hope to welcome you home again soon.

Dear Nicola,Thank you for being our guest. It's great to hear that we met your cleanliness expectations and you enjoyed most of our amenities the hotel has to offer. I do apologize about breakfast. We had someone call in sick and that unfortunately didn't help and our breakfast attendants were doing the best they could given the circumstances. I hope you are willing to give us another chance, should your travels bring you back to Cambridge.

Dear Matthew,Thanks for being our guest. We hope to welcome you home again soon.