大堂
查看供应情况

关于北诺克斯维尔美洲贝斯特维佑套房酒店的点评

2 out of 5
北诺克斯维尔美洲贝斯特维佑套房酒店
300 Merchant Drive, Knoxville, TN

点评

3.4
10 分 - 超赞。6 条好评，共有 136 条点评" "
8 分 - 还可以。4 条好评，共有 136 条点评" "
6 分 - 一般。16 条好评，共有 136 条点评" "
4 分 - 很差。32 条好评，共有 136 条点评" "
2 分 - 糟糕。78 条好评，共有 136 条点评" "

3.4/10

清洁度

4.2/10

员工和服务

4.0/10

服务设施

3.2/10

住宿条件和设施

点评

6/10 一般

Kelly

商务旅客
不满意：住宿条件和设施，清洁度
asty
Bugs in bathroom and the bathroom floor was nasty. Pubic hair around the toilet carpet look to have hair in it. Bed was ok.
2020 年 10 月入住 1 晚
ABVINorth 于 2020年10月19日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, ABVINorth

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty room
The hotel isn't even vacuumed. There is dust on the baseboard in the bathroom The cleaning is very superficial. I didn't want to touch anything. I didn't walk around without shoes on. Everything needs to be updated, even the coffee table had a chunk out of it, and it was a cheap table.
2020 年 3 月入住 2 晚
ABVI 于 2020年03月19日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, ABVINorth

4/10 很差

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
overpriced and dirty
2020 年 3 月入住 7 晚
ABVINorth 于 2020年03月14日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, ABVINorth

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Total dump. Lousy service at check-in. Not even sure room had been cleaned.
2019 年 12 月入住 1 晚
ABVINorth 于 2019年12月26日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, ABVINorth

4/10 很差

真实旅客

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Check in was fast and easy but our room was awful. The carpet was clearly dirty and not vacuumed. We killed a cockroach within minutes of being there. The walls itself were filthy. Then we found a condom wrapper in the bed. Location was nice and convenient but the room was something else.
2019 年 10 月入住 1 晚
ABVIKNOX 于 2019年10月29日 的回复
Dear Valued Guest, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 糟糕

真实旅客

团体旅客
不满意：员工和服务，清洁度
The rooms nothing works not clean at all sheets nasty put it to you this way it’s so bad the cockroaches are starting to move out
2019 年 10 月入住 1 晚
ABVIKNOX 于 2019年10月29日 的回复
Dear Valued Guest, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. I am sorry that your room was not properly and thoroughly cleaned and maintained according to the high standards of our maintenance and housekeeping staff. Hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 糟糕

真实旅客

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was falling apart, and the rooms are filthy.
2019 年 10 月入住 3 晚
Guest Relations 于 2019年10月18日 的回复
Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. Our housekeeping team has been made aware of the issues you experienced, so we can improve in this manner and provide an even better service to future guests. We hope for another chance to impress you should your travels bring you back our way.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
2019 年 5 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible after midnight
People outside my window between midnight and 5a.m. People constantly leaving and showing up! Definitely up to no good! Constant banging on stuff all night. Barely got any sleep!
2019 年 4 月入住 1 晚
General Manager 于 2019年05月3日 的回复
Please accept our sincerest apologies for the safety concern you've expressed regarding your recent stay. The security of our guests is our top priority here, and we regret to hear that your experience reflects otherwise. Our staff will address your concerns right away, as we endeavor toward excellence in our accommodations. We would love to earn a second chance to provide you with a more relaxing stay.

6/10 一般

Misty，Knoxville Tn Us

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Price to high for what the rooms lok like. Its just trashy there
2019 年 3 月入住 2 晚

4/10 很差

jeffrey m

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay Elsewhere
Stopped late with wife and kids, just needed a place to crash. Scary place. I guess we should have looked for a Safe Place to Crash. Weird vibe. This is the kind of place that has a "Residents" wing, were people live in a room short or long term. Creepy
2019 年 3 月入住 1 晚

8/10 还可以

真实旅客

满意：员工和服务，清洁度
2019 年 3 月入住 1 晚

2/10 糟糕

真实旅客

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Me and my family never did stay at this place. We traveled all day and got there in the evening with a child and they kept saying he had no record of our confirmation. There was strange people just hanging around the office. I would never recommend this place to anyone. We ended up staying somewhere else.
2018 年 11 月入住 2 晚

4/10 很差

真实旅客

满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Was put in a too That smelled like smoke. Heater was broken.
2019 年 2 月入住 2 晚

2/10 糟糕

Tonya

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was in horrible shape. There was a leak in the ceiling above the sink. Roaches in the bathroom. Mold and mildew in the bathroom along with what looked like burn marks on tub.Room did not look like it had been cleaned in years. We have stayed at this hotel a couple of times during our travels but was very displeased this time. We will not being staying there again.
2019 年 1 月入住 1 晚

2/10 糟糕

Ashley

不满意：清洁度、住宿条件和设施、客房舒适度
Bad stay
It was a very run down beat up looking up looking place. It was suppose to be a non smoking room but it was so it smelled bad and there were roaches in the place. And there was hardly any hot water.
2018 年 10 月入住 2 晚

4/10 很差

Charles，Pawleys Island, SC

不满意：客房舒适度，住宿条件和设施
Toilet not connected to the floor. Rocked each time toilet used. Loud compressor fan on AC unit. Disturbed sleep every time unit functioned during the night. Both concerns reported to front desk. She could not have cared less.
2018 年 9 月入住 1 晚

2/10 糟糕

Timothy，San Antonio, TX

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This has to be the worst hotel ever, I try to always write borh good and bad reviews but this is the worst. The room was filthy the toilet leaked on the floor. we requested to have it fix they simply turn the water off leaving us with no place to use the restroom. Behind the door of the bathroom was graffiti written all over the walls the walls were dirty dingy nasty. The health department really shut them down I give them a -10 stars. I checked out early and we return home cutting our trip. Never again.
2018 年 9 月入住 2 晚

6/10 一般

真实旅客

满意：客房舒适度
不满意：清洁度
Stayed in better
2018 年 8 月入住 3 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
worst hotel of knoxville it had a roach in the bed when i woke up , no macrowaive no freezer no shampoo no conditioner and the soap it was smaller than a piece of paper well everything was terrible
2018 年 8 月入住 2 晚

2/10 糟糕

Disappointed，Knoxville Tn

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
The door to the bathroom had no handle . Two of the lights were out, no soap or tissues at the sink. The towels were so hard like sandpaper. And the bedding smelled. Druggies running all over the parking lot. Didn’t feel safe here.
2018 年 9 月入住 1 晚

2/10 糟糕

Fred

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
One nasty place
The worst place I have ever stayed in .Roach bugs everywhere.drug dealers ..place needs shut down
2018 年 8 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible . Good location but noisy next to highways. Poor condition of rooms. Dirty
2018 年 8 月入住 1 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施
Conveniently located off the highway. Room clean but the bathroom was trashy. Old broken tv
2018 年 7 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Front desk did not appear to care if we were there or not. Had to contact them for housekeeping to remove hairs from bathtub and sink. Upon checkout did not ask how our stay was or even appear to care if we had any concerns.
2018 年 7 月入住 2 晚

2/10 糟糕

Beatrice

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
For starters, it was not a handicap accessible room. It was dirty. It was run down The airconditioner had no labels or knobs. There was graffitti on the bathroom wall. Thrre were patches that had been plastered but not painted
2018 年 7 月入住 1 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
All round great place to stay staff was very friendly
2018 年 7 月入住 1 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
This is not a good place to stay I would not stay there again.
2018 年 6 月入住 1 晚

2/10 糟糕

Jerry

不满意：清洁度、员工和服务、住宿条件和设施
Never stay there again. Run down, should be bulldozed. graffiti scrawled on bathroom wall.carpet coming loose from wall. Very dirty walls. Broken desk drawer. Holes in walls. Hair ball in sink. Bed spread holey. No amenities. Nails sticking out from wall molding. Mattress on bed was comfortable.
2018 年 6 月入住 1 晚

2/10 糟糕

mariah，Cape Coral, FL

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 5 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
My worst Tennessee hotel experience.
We immediately had to ask for clean cover because they were bloody. The shower was bloody and the curtain was molded with mildew. It was a nightmare because they had no more available rooms. Bad area of drugs and crime. The pool was out of order and the website didnt give us updated details about how bad things were here. We were 4 hrs away from home. Impossible to turn around and go back with children ages 1,4,6,12. Im glad i brought my own covers and pillows from home. This was a disaster. This hotel shouldn't be charging those prices because it's below a 1 star. Its uninhabitable. Im reporting everything as soon as businesses open after memorial day. They said breakfast was served on the website. When we got up and went down they didn't have anything. So pitiful. A shut down is what I'm looking for. Spending money and feeling ripped off is the worst.
2018 年 5 月入住 1 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Walked in, it’s was horrible in every way. Dirty, molded shower curtain. Outdated! No phone, old box TV set. Sheets were see through as they were so old.
2018 年 5 月入住 1 晚

4/10 很差

T，Georgia

不满意：清洁度、住宿条件和设施、客房舒适度
Drug Haven
We were standing on the balcony and witnessed a drug deal right in the parking lot. The toilet ran all night. The towels and wash cloths were hard and did not seem to be clean at all. On the wall behind the bathroom looked like feces had been smeared on the wall.
2018 年 4 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 3 月入住 1 晚

2/10 糟糕

Andrew，Lansing, MI

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bad experience
The room was not clean. Dirt and cigarette ashes all over the floor and behind the night stands. Graffiti and gratuitous words written and carved into the walls of the bathroom. Cigarette butts in the shower drain. And the worst of all, a cockroach ran across the half wall next to the bed. No thank you. Never again!!
2017 年 12 月入住 1 晚

6/10 一般

Bob，Augusa, Ga.

不满意：客房舒适度，清洁度
Bugs on couch when I opened the door. Freg. But no microwave. No table to set bags.
2017 年 11 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting
I’ve never seen a room so dirty. This was unacceptable. I almost asked for a refund.
2017 年 11 月入住 1 晚

6/10 一般

Laura，Temple, GA

满意：清洁度、员工和服务、客房舒适度
不满意：住宿条件和设施
nice staff, convenient location w close good food
The nice front desk attendant walked with me to my room TWICE to help me navigate the TV control and lights. I could have used a desk lamp to do paperwork I brought with me.
2017 年 10 月入住 1 晚

2/10 糟糕

Andrew，Ky

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Literally a crack den
Found a crack rock and piece of char boy in drawer. Have slept in cleaner homeless shelters. Stay away
Free crack here
2017 年 10 月入住 1 晚

4/10 很差

Jose Fernando

不满意：清洁度、员工和服务、住宿条件和设施
The air accondition make a loud noise we can not sleep, and some roaches behind tv. Need more maintenence.
2017 年 10 月入住 2 晚

2/10 糟糕

Kris ，maryland

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible!!!
The room was disgusting. The guest whom stay there are mostly permanent residents. We legitimately brought a crow bar in with us to sleep and thank god we did as we were woken up at 12:30 in the morning to someone banging on our door and no one was there when we looked outside. We got up and were out as soon as day break came!!!
2017 年 10 月入住 1 晚

4/10 很差

Darla

不满意：住宿条件和设施，清洁度
Not worth 59.00 more a 35.00 dive
Roaches and broken air conditioner
2017 年 10 月入住 1 晚

6/10 一般

James

不满意：住宿条件和设施，清洁度
The room was good for last minute but could have been more cleaner
2017 年 9 月入住 1 晚

2/10 糟糕

Matthew，Buffalo, NY

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Location was the only nice thing about this hotel
Bed was hard. Tub was disgusting. Could not control room temperature. No double lock on the door. Holes in the walls. Bugs in the room. Unknown stains on the walls and ceiling. Possible mold on ceiling. Towels so rough they could scratch you.. Furniture had rears in it. I would never stay here again.
2017 年 8 月入住 3 晚

2/10 糟糕

T，Mo

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirty hotel
This place was disgusting. The toilet seat was nasty and stained. The floor was dirty. The hair dryer and light switches had smudge prints of some kind on them. The door handle to the bathroom was broken. I think the interior door led into the next room but didn't try to open it. There was no lock on it either. Terrible place to stay.
2017 年 8 月入住 2 晚

4/10 很差

Paul

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Yuck
My husband and I just did an overnight on our way to the south. This place for even one night was awful. Just because furniture is older doesn't mean it has to be dirty. By dirty I also mean a moldy shower curtain, dusty furniture, carpeting that looked like it never had been cleaned ... I would've gone somewhere else if there was something available. The time was too popular because of the eclipse and things were booked up. I did go out to the market and buy a scrubbing brush and cleaner for the sink and bathtub. The toilet also didn't flush well and we had to fill up the waste basket with water to use for clearing the toilet. in the morning I stripped the sheets from the bed. My husband said he wished I didn't do that because then he saw what we slept on. Yuck! Moldy, stained and smelly mattress pad! The people were nice at check-in and that's the only positive thing. Definitely not enough to ever go back.
2017 年 8 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The worst hotel room I have ever stayed in. Completely disgusting and cockroaches everywhere.
2017 年 8 月入住 1 晚

2/10 糟糕

真实旅客

满意：员工和服务
不满意：客房舒适度
2017 年 8 月入住 1 晚

4/10 很差

Kelly

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2017 年 7 月入住 1 晚

4/10 很差

Karen，Illinois

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location, great pool..rooms.. not so much
Pool was nice and well maintained. Room was as expected for a motel I guess. One bed was comfortable, one was not comfortable at all. Location was convenient and plenty of places to eat in area. Manager (I assume) when checked in was friendly. Continental breakfast was coffee and a plain donut. Not ideal when traveling with kids. I can't complain, I didn't pay that much for the room and it was place to sleep on our way home from vacation.
2017 年 6 月入住 1 晚