大堂

关于奥利弗酒店的点评

3.5 out of 5
奥利弗酒店
407 Union Ave, Knoxville, TN

点评

9.6

绝佳

10 分 - 超赞。293 条好评,共有 354 条点评" "
8 分 - 还可以。39 条好评,共有 354 条点评" "
6 分 - 一般。13 条好评,共有 354 条点评" "
4 分 - 很差。6 条好评,共有 354 条点评" "
2 分 - 糟糕。3 条好评,共有 354 条点评" "

9.6/10

清洁度

9.8/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.4/10

环保

点评

8/10 还可以

Erin,Chico

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Chris 于 2024年05月24日 的回复
Thank you for your recent stay and for taking the time to leave us feedback! We're delighted to hear that you had a positive experience overall. Your insights are invaluable to us as we continuously strive to enhance our guests' experiences. If there's anything specific you feel we could improve, please feel free to reach out. We look forward to the opportunity to welcome you back for an even better stay in the future!

10/10 超赞

Beth,Midlothian

满意:清洁度、员工和服务、住宿条件和设施
Very nice boutique hotel in the center of town with great dining.
2024 年 4 月入住 1 晚
Chris 于 2024年05月2日 的回复
Thanks for the great review, Beth! It was great to meet you and we look forward to your next stay with us. Please come back soon!

10/10 超赞

Greg

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Chris 于 2024年04月19日 的回复
Thank you for high marks, Greg! We're glad that you enjoyed your stay. Please come back to see us soon!

10/10 超赞

tanya

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent location!
2024 年 4 月入住 2 晚
Chris 于 2024年04月16日 的回复
Thank you for the high score and review! It was a pleasure to meet you and we are glad you were happy with your stay. Please come back to see us soon!

10/10 超赞

Jerin

与配偶出行
Chris at the front desk was the star of the show
2024 年 4 月入住 2 晚
Chris 于 2024年04月15日 的回复
Thank you, but you 2 were the stars! So kind and easygoing, you made it a joy to help you guys. Thank you very much! It was a pleasure to meet you both and I hope you come back very soon to explore more of Knoxville! I'll be looking forward to it!

8/10 还可以

Jennifer

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The hotel had great charm and was in a fantastic location. The room was a little run down and not as clean as I’d like. The mattress was unfortunately quite uncomfortable. But over all the stay was pleasant.
2024 年 2 月入住 5 晚
Chris 于 2024年04月9日 的回复
Thank you for staying with us! Also thank you for telling us about your observations. Your comments will be shared with the proper departments so that these issues can be addressed. Thanks again! We hope to see you again soon.

10/10 超赞

Leslie,Biloxii

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay at The Oliver! Exceeded our expectations.
2024 年 4 月入住 2 晚
Chris 于 2024年04月9日 的回复
We're so happy you enjoyed your stay with us! It was a pleasure to meet you and we hope to see you again soon.Thank you!

10/10 超赞

Denene

满意:清洁度、员工和服务、住宿条件和设施
Great property and amazing staff.
2024 年 4 月入住 2 晚
Chris 于 2024年04月9日 的回复
Thank you for the kind words and great review! We're happy you enjoyed your stay and look forward to your next visit. Come back soon!

10/10 超赞

Vincenzo

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best. Period.
2024 年 3 月入住 1 晚
Chris 于 2024年05月2日 的回复
Thank you for the kind words, Vincenzo! We're so happy you enjoyed your stay with us! It was a pleasure to meet you and we look forward to your next visit. Please come back soon!

8/10 还可以

Darrell

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Keirug coffee maker leaked mattress way to soft felt the springs
2024 年 3 月入住 2 晚
Chris 于 2024年03月30日 的回复
Thank you for bringing these concerns to my attention, Darrell! We appreciate the feedback. I will notify the appropriate departments and address those concerns. Thank you for staying with us! Please come back soon.

10/10 超赞

Shelly,Loudon

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place! Staff is awesome! Comfy bed. Close to the theater.
2024 年 3 月入住 1 晚
Chris 于 2024年03月30日 的回复
Thank you, Shelly, for the great review! We're happy you enjoyed your stay with us. Come back soon to see more wonderful things that are close by the hotel!

10/10 超赞

Gary,Castalian Springs

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay while visiting Knoxville for a concert.
2024 年 3 月入住 1 晚
Chris 于 2024年03月19日 的回复
Thank you for the great recommendation! Please come back soon for the next concert, or hopefully before the next show! Thanks again for being great guests.

10/10 超赞

Pamela

2024 年 3 月入住 1 晚
Chris 于 2024年04月9日 的回复
Thank you so much for the kind review! Please come back to see us soon.

10/10 超赞

Thomas,Atlanta

与家人出行
满意:住宿条件和设施,清洁度
Great property. Top notch service.
2024 年 3 月入住 2 晚
Chris 于 2024年03月15日 的回复
Thank you for the great review! Thank you for staying with us again, it was a pleasure to see you. Please come back and see us again soon!

10/10 超赞

Rachel

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Unique boutique hotel in market square area of Knoxville. Clean, spacious, luxurious feel. Art deco style decor. Very happy with the choice to stay here.
2024 年 3 月入住 1 晚
Chris 于 2024年03月12日 的回复
Thank you for the great review and kind words! We're happy that you're happy with your stay with us. Thank you for choosing the Oliver! Please come back to see us soon!

10/10 超赞

Michael

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful boutique hotel with great staff.
2024 年 3 月入住 2 晚
Chris 于 2024年03月12日 的回复
Thank you for your kind words and high marks! It was pleasure to meet you and we hope to see you again very soon!

10/10 超赞

Julie Van

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone on staff was friendly and efficient. You could tell that they care about the details.One of the best hotels I have stayed at. We loved the hidden speakeasy!
2024 年 2 月入住 3 晚
Chris 于 2024年02月25日 的回复
Thank you for the kind words and for being great guests! It was a pleasure to meet you and we are so happy you enjoyed your stay with us. We are looking forward to your next visit!

10/10 超赞

STEVEN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Classic accommodations
A beautiful historic piece of Market Square. Extremely comfortable and convenient. Looking forward to my next trip
2024 年 2 月入住 1 晚
Chris 于 2024年02月13日 的回复
Thank you for the great review, Steven! We're glad you enjoyed your stay. It was a pleasure to meet you and we're looking forward to your next visit!

10/10 超赞

Dalia

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Chris 于 2024年02月13日 的回复
It was a pleasure to meet you, Dalia! Thank you for the great score. Please come back to see us soon!

6/10 一般

Jessie

与配偶出行
满意:清洁度、员工和服务、服务设施
Hotel was great. Bed was horrible. And I’m not usually super picky. I actually looked at the mattress to make sure it wasn’t a waterbed. We sink to the middle and I woke up with a sore neck. Otherwise we loved the hotel.
2024 年 2 月入住 1 晚
Chris 于 2024年02月14日 的回复
We're glad you loved the hotel, but I'm so sorry about that mattress! Thank you for telling us. This comment has been relayed to the proper departments so that we can fix this issue. We hope you come back to see us soon!

10/10 超赞

Lorri

满意:清洁度、员工和服务、住宿条件和设施
Beautiful spot with attentive staff
2024 年 2 月入住 1 晚
Chris 于 2024年02月14日 的回复
Thank you for your kind words! It was a pleasure to meet you and to be of service. Please come back to see us soon!

10/10 超赞

Sheena

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I love the look and feel of this hotel and the Speak Easy was awesome to experience as well
2024 年 2 月入住 1 晚
Chris 于 2024年02月11日 的回复
Thank you, Sheena! Thank you for the kind words. The Speakeasy is definitely a wonderful place to experience. We look forward to your next visit!

10/10 超赞

Maureen

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient and Historic. The history exterior and interior made it feel super luxurious. Easy walk to the convention center.
2024 年 2 月入住 2 晚
Chris 于 2024年02月11日 的回复
Thank you, Maureen! We're glad you enjoyed your stay with us. Please come back to explore more of downtown Knoxville!

10/10 超赞

Janine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Chris 于 2024年02月9日 的回复
Thank you for the high marks, Janine! We're glad you enjoyed your visit. Please come back to see us soon!

10/10 超赞

Joan

满意:清洁度、员工和服务、住宿条件和设施
Staff was wonderful
2024 年 1 月入住 1 晚
Chris 于 2024年02月3日 的回复
Thank you so much for the kind words, Joan! It was a pleasure to meet you both and we are glad you enjoyed your stay. Please come back to see us very soon!

10/10 超赞

gregory

2024 年 1 月入住 1 晚
Chris 于 2024年03月24日 的回复
Thank you for the high score, Gregory! Please come back to see us soon.

10/10 超赞

Nicholas

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wife’s birthday night
Front desk employees were so friendly! Bed was so comfortable. Hotel bar was very cool.
2024 年 1 月入住 1 晚
Chris 于 2024年01月26日 的回复
Thank you for staying with us! You and your wife were wonderful guests and a pure delight. It was a pleasure to talk with you both. Thank you! Please come back to see us soon!

10/10 超赞

Michael

与配偶出行
满意:服务设施,清洁度
2024 年 1 月入住 1 晚
Chris 于 2024年01月24日 的回复
Thank you for the high score! We're glad you enjoyed your stay. Please come back and see us soon!

10/10 超赞

Mildie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved this property. Beautiful rooms and super friendly staff. Great location and great speak easy bar downstairs!
2024 年 1 月入住 1 晚
Chris 于 2024年01月13日 的回复
Thank you for the kind words! We're so happy you enjoyed your stay. It was a pleasure to meet you and we hope come back to see us soon!

8/10 还可以

Susan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Great location in downtown
2024 年 1 月入住 2 晚
Chris 于 2024年01月13日 的回复
We're glad you enjoyed your stay! Please come back to see us soon!

10/10 超赞

gary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Chris 于 2024年01月13日 的回复
Thank you so much for the high score, sir! It was a pleasure to see you and wife! Come back to see us soon.

10/10 超赞

Alexa

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Chris 于 2024年01月1日 的回复
Thank you, Alexa! We appreciate the high score. Please come back and see us soon!

10/10 超赞

Krista

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful room with a view of Market Square…amazing!!
2023 年 12 月入住 1 晚
Chris 于 2024年01月1日 的回复
Thank you! That room is one of our favorites. We're glad that you enjoyed your stay, Krista! We look forward to your next visit!

10/10 超赞

Stacey

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel room with an easy and quick check in and check out process. Valet was incredibly nice and helpful with info about the area and when to visit next. The bar and restaurant in the hotel are fantastic and a must stop for all guests. Definitely will be visiting again!
2023 年 12 月入住 1 晚
Chris 于 2024年01月1日 的回复
Thank you for the kind words! We're so happy you enjoyed your stay. We look forward to your next visit!

10/10 超赞

Kathryn

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
Chris 于 2023年12月31日 的回复
Thank you for the great score! We hope you come back to see us soon!

10/10 超赞

Wesley

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Top notch place
We love the Oliver. Really comfortable beds in nice rooms. It’s a fantastic place to stay and has the coolest speakeasy bar I’ve ever been to plus a world class restaurant. And it’s in the chic market square area downtown that puts you in walking distance to tons of cool things to do.
2023 年 12 月入住 1 晚
Chris 于 2023年12月19日 的回复
Thank you for the kind words! We're so happy that you enjoyed your stay. Please come back soon, there is always something cool happening in downtown Knoxville!

10/10 超赞

Rodney

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property in the heart of Knoxville! Upgraded room for our anniversary and just absolutely first class room and amenities! A must stay if in the area and can’t wait to come back again!
2023 年 11 月入住 1 晚
Chris 于 2023年11月29日 的回复
Thank you Rodney! It was a pleasure to meet you and we're glad you enjoyed your stay. We look forward to your next visit!

10/10 超赞

Mickey

2023 年 11 月入住 1 晚
Chris 于 2023年12月19日 的回复
Thank you for the great score! Please come back to see us soon!

10/10 超赞

Liz

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Bliss in Knoxville
This is a magical hotel. From the moment we pulled up we were greeted and offered champagne! The hotel is beautifully decorated, the food and bar are a delight and the beds are SOOOO comfortable.
2023 年 11 月入住 1 晚
Chris 于 2023年11月23日 的回复
Liz! It was a pleasure to meet you! Thank you for the great score. I'm glad you enjoyed your stay with us! Please come back soon. You all were great guests!

10/10 超赞

Kirsten

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The rooms are so cute and original! Highly recommend.
2023 年 11 月入住 1 晚
Chris 于 2023年11月4日 的回复
Thank you for the great review! We're so happy you enjoyed your stay. Please come visit us again soon!

10/10 超赞

Peter,Atlanta

2023 年 10 月入住 1 晚
Chris 于 2023年11月23日 的回复
Thank you for the great review, Peter! We're glad you were happy with your stay. Please come back to visit us soon!

4/10 很差

Michael

满意:清洁度
不满意:住宿条件和设施,员工和服务
The bed was so worn that my wife and I fell to the middle of the bed. We didn't get any sleep at all. We complained at check out and the staff could care less and brushed off our complaint as if he had heard it multiple times in the past. This is a clear message that the hotel does not take any customer feedback to heart. For the $300 cost of one night stay, this was completely unsatisfactory.
2023 年 10 月入住 1 晚
Daenon 于 2023年10月27日 的回复
We are so sorry your experience made you feel this way! Your suggestions and feedback are absolutely important in helping us make necessary improvements. We'll look into the mattress you had and speak with our team to make sure others don't feel dismissed. I truly appreciate you passing this information along.

10/10 超赞

Victoria

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
I really enjoyed The Oliver! My kind of hotel, charming and elegant. I loved the Art Deco details and our room was pretty. It does have a bit of an “older” vibe but seems like it is maintained well. Staff is cordial and personable. We had a wonderful time at the speakeasy, the Peter Kern Library. My mouth waters as I remember the delicious, unique taste profile of my cocktail- I had the Rick Deckard. Wow! Amazingly different, I loved it. Rates seemed a tad pricey during our stay but still at an amount that I was willing to consider as a slight splurge over what we might typically spend. I’m happy with our choice and we had a great time!
2023 年 10 月入住 2 晚
Daenon 于 2023年10月27日 的回复
Thank you so much Victoria! We're glad you enjoyed your stay. Hope to have you back soon!

8/10 还可以

Kathleen

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Chris at check-in was very friendly and helpful. Loved that we were greeted with our choice beverage, and the candy jars on each floor. Would have loved for the windows to open even just a few inches.
2023 年 10 月入住 3 晚
Chris 于 2023年10月27日 的回复
Hello! Thank you for your kind words! It was a pleasure to meet you and I'm glad you were happy with your stay. We always strive to be hospitable and we appreciate our guests. Please come back and visit us soon!

10/10 超赞

Jacque

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the location!! Loved how close it was to everything!!
2023 年 10 月入住 3 晚
Chris 于 2023年10月27日 的回复
We're so happy you enjoyed your stay! There is so much more to see and do here in Knoxville! Please come back and see us soon.

10/10 超赞

Walheim,

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Knoxville is a knock out & this beautiful hotel is right in the thick of it! Highly recommend
2023 年 10 月入住 1 晚
Chris 于 2023年10月28日 的回复
Thank you for staying with us to explore this wonderful city! Please come back soon for more adventures!

10/10 超赞

Hector

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Overnight Escapade just because
Beautiful facility. Super accesible to everywhere . The Restaurant on site was just wonderful.
2023 年 10 月入住 1 晚
Chris 于 2023年10月19日 的回复
We're so glad you enjoyed your stay with us! Thank you for the great review. Yes, the food here is fantastic! Please come back soon!

10/10 超赞

Dee,Knoxville

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great and Chris made us feel right at home.
2023 年 10 月入住 1 晚
Chris 于 2023年10月19日 的回复
Thank you very much! I'm so glad you enjoyed your stay. You were a great guest and it was a pleasure to meet you! Please come back soon!

10/10 超赞

Victoria

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location and amazing staff.
2023 年 10 月入住 1 晚
Chris 于 2023年10月13日 的回复
We're so happy you enjoyed your stay! Thank you for the kind review. We look forward to your next visit with us!

10/10 超赞

Lillian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Chris 于 2023年10月13日 的回复
Thank you for the great score! We look forward to your next stay with us!