Nai'a Lagoon

Would for sure come back very nice experience and location was perfect. Only thing they could improve on the AC on our balcony was leaking and made the floor wet outside!!

The property was beautiful clean and plenty of towels ect. But didnt have toilet brushes. We needed more bin holders we where only given 2 for 10 days with kids. And a broom. Or..dust pan and brush to pick up fine stuff, sand in the toilets or kitchen area. A few more Coffee, Tea, Sugar, Salt and Pepper ingredients wouldnt go astray. Its is a lovely big lounge area to feel homely. Just need a bit more for thought...in the kitchen, save buying it. We ended up buying them.and donated them the young guy on the front desk...family man with 4 kids. And gave him a nice tip, for his help planning our way around the city, ubers calls...ect. Our plane arrived at 11.30 so we got in a 2.30 early...4.00 checks seems the norm...but if the room is ready...it shouldnt be a issue..a quick message and we where in. It made our day run more smoothly...sitting around in foyer waiting to get in...was hard. So the front desk allowed us to go into the pool...which we where eternal grateful for. The convenience of being near a major shopping center was great...quick dinner in food courts, made the family life easier for all. Waikiki was too busy for me...but each to there own. Rooms are spacious and views lovely...no need for Air Conditioning that high up.

We had an issue upon check-in with the adjacent room (not our traveling party) and before we “settled in” the front desk staff handled it and moved us to a different room. It was all handled quickly, painlessly, and efficiently. We have been staying at the Outrigger Waikiki for over 30 years and we are always welcomed back like Ohana every visit. Mahalo to the employees, especially the valet and bell staff. They have seen our children grow up who are now having and bringing their children back to Waikiki!