It was a nice stay. Rooms are clean and spacious. Bathroom was excellent with outdoor shower and inside bathtub. But location is a big minus. As long as its daytime, its ok to walk but in the dark you your own light. No direct entrance to beach but its nearby. Only for people with good fitness recommended, otherwise you need a taxi or bike.
真实旅客
2/10 糟糕
Marius,Bergen
2015年07月6日
不满意:清洁度、员工和服务、住宿条件和设施
Do not book
We had a terrible stay at Q Signature Samui.
When we arrived, there were no other guests. We later found out that the hotel was closed because of construction work, which we were informed of neither before nor during our stay. This meant that the pool area was off limits for ten days. During the two weeks we stayed, the cleaning staff never provided us with clean bedsheets or towels (they were always stained). Whenever we asked the staff for anything, they promised to do it, but never did, probably because they didn't understand the requests. This included simple tasks such as ordering a taxi or having our laundry ready within 15 hours. Two times during our stay did the safe reset the code to default while our valuables were inside. Although the staff could open it for us during week days, we ended up buying our own lock. The restaurant was overprised, and although we were the only guests, they still forgot our orders.
The neighboring beach was very nice. Quiet and child friendly, and with excellent street food and restaurants. We also liked Samui very much, but regret our hotel choice.
Marius
2/10 糟糕
Martin,Vienna
2015年06月7日
不满意:清洁度、员工和服务、住宿条件和设施
Schlechtes Service, schlechter Zustand der Villas
Mit einer Villa inklusive Privatpool wollten wir uns im Q Signature Hotel Samui einen krönenden Abschluss unserer Reise gönnen. Leider funktionierten viele Dinge nicht:
*) Das Personal spricht großteils kein Englisch.
*) Das Service ist äußerst langsam. Bei Anliegen wird man auf den Folgetag vertröstet, allerdings wird das Anliegen auch am Folgetag nicht bearbeitet.
*) Die Villa war in sehr schlechtem Zustand, da anscheinend in den letzten Jahren keine Renovierungsarbeiten ausgeführt wurden. (Lichter funktionierten nicht, Nägel standen aus dem hölzernen Terrassenboden, Wasserleitungen unter Spülen waren undicht, es gab teilweise kein Warmwasser)
*) Aufgrund des schlechten Zustands der uns zugeteilten Villa baten wir um Behebung der Mängel. Dies war dem Personal nicht möglich, sie boten uns andere Villen an. Leider gestaltete sich die Suche nach einer intakten Villa als sehr schwierig und dauerte lange. Die Ersatzvilla war ebenfalls mangelhaft, allerdings in geringerem Umfang.
*) Das Frühstück war für diese Kategorie von Hotel katastrophal: zerkochte Nudeln, Reis mit trockenem Hühnchen vom Vortag, von Geschmack und Umfang schlechter als in den billigen und spartanischen Guest Houses, die wir im Laufe unserer Reise buchten.
*) Wir raten jedem ab, dieses Hotel zu buchen, da das Preis-Leistungs-Verhältnis kaum schlechter sein könnte.
Martin
4/10 很差
rav,london
2015年06月1日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Was a nice hotel, now not maintained and expensiv
Away from the market
Hidden away next to a very rocky and dirty beach
Good 15-20 minutes walk to a reasonable beech
Expensive for what it is
No wifi in the rooms
On a secluded dark road, so limited chance of going out at night walking
rav
10/10 超赞
Rishabh,Gurgaon, india
2015年05月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Outstanding!
Outstanding hotel! Amazing break fast..lot of items for Asian vegetarian meals..I loved my stay in the hotel. Rooms were really good...room lock was not working which made me feel little insecure. Otherwise, location is fantastic, beach side just outside the hotel. Friendly staff!
Rishabh
6/10 一般
Kamen,Bulgaria
2015年02月24日
满意:客房舒适度,清洁度
Not bad, but to go back .....? Maybe not
Definitely the "glory days" of this hotel are gone. The villa with private pool was nice. The bedroom was quite big, the swimming pool was clean, but the mosquitos were a nightmare and there was no spray or something else to help us escape from these hungry monsters. The staff spoke almost no English at all and it was so difficult to understand them . It took us 20 minutes to organise the next day trip with the ferryboat from Koh Samui to Koh Phangan as the receptionist had huge difficulties speaking and understanding English. The breakfast was nothing special to be honest. Basic things. It was advertised as " 5 minutes away" from Chaweng, but this turned out to be 20 min drive with a taxi for 400 Baht in one direction and you have no chance to hire something like tuk-tuk as the hotel is far away from the main road.
Kamen
6/10 一般
Philip,Ireland
2015年02月16日
满意:客房舒适度,清洁度
不满意:员工和服务
Would not return
Room itself was very nice. Staff were not as helpful as hoped for. Definitely stay away from the excursions office next door - tried to book a through same and the only male member of staff who was fond of lying on a sofa playing games on his phone while you were in there hadn't a word of English and made me sorry I had ever went i there in the end. Mind the mosquitos in the lobby who just love all the stagnant pools of water outside. Pool was very nice. Too long ? steep a walk from the local restaurants etc - wouldn't return.
Philip
6/10 一般
Oscar
2014年12月30日
满意:客房舒适度,清洁度
不满意:员工和服务
Oscar
6/10 一般
Jean-Luc,St Denis Île de la réunion
2014年12月17日
满意:客房舒适度
不满意:员工和服务
Tranquillité dans un hôtel vétuste
Nous avons lu plein de critiques négatives sur cet hôtel mais pour le prix C difficile de trouver mieux ! L'arrivée prévue a 16H n'a pas été respectée nous n'avons eu notre clé que 45 + tard. Et ils n'avaient même pas notre réservation avec eux. Il a fallu que je fasse suivre mon mail de réservation pour qu'il nous retrouve.... Acceuil glacial . Hôtel vétuste et chambre difficile d'accès a cause de la pente. Mais les chambres sont belle malgré un certain âge et si vous louer un scooter vous êtes complètement autonome et en fin de CPTE nos 3 j ce sont très bien passé .