Our room was very unclean. There were huge stains on the head board near the pillows. The bathroom had stains all over the toilet paper holder and there was grime around the shower handle. Checked in at night, asked the staff to change rooms and they eventually agreed. The new room also had urine stains on the toilet. We bought disinfectant and cleaned it. We checked out next day, 3 nights early, we did not want to stay there longer.
Shahrose
2025 年 6 月入住 4 晚
10/10 超赞
Carson
2025 年 6 月 1 日
满意:清洁度、服务设施、住宿条件和设施
Very beautiful and clean, staff were lovely!!
Carson
2025 年 5 月入住 1 晚
8/10 还可以
Jacky
与家人出行
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a fabulous stay. Great watching the planes. So glad we had superior room with sea view and air con. Would definitely recommend.
Jacky
2025 年 3 月入住 10 晚
10/10 超赞
Anna
团体旅客
2025 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Anna
2025 年 3 月入住 3 晚
10/10 超赞
Ville
团体旅客, 商务旅客
2025 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ville
2025 年 1 月入住 28 晚
10/10 超赞
Ville
团体旅客, 商务旅客
2025 年 3 月 18 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ville
2025 年 2 月入住 17 晚
8/10 还可以
Tero
2025 年 3 月 17 日
满意:员工和服务、住宿条件和设施、客房舒适度
Hinta/laatu kohdillaan. Ainoa miinus siitä kun sisäänkirjautuminen on 14.00 ja tulin paikalle 14.30, silti jouduin odottamaan huonetta. Edellisten jälkeinen siivous oli vissiin jäänyt kiireessä vähän vaiheeseen kun huoneessa oli joku omituinen haju.
Tero
2025 年 3 月入住 4 晚
10/10 超赞
Karim
2025 年 3 月 15 日
Karim
2025 年 3 月入住 1 晚
8/10 还可以
Cedric
与家人出行
2025 年 2 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour convenable peu etre un peu trop proche de la piste d'atterrissage mais le cadre reste très agréable
Cedric
2025 年 2 月入住 3 晚
8/10 还可以
Suzanne Le
与配偶出行
2025 年 2 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lovely property and staff. The beds were comfortable, firm tho. Showe was nice.
There is construction going on to the left side of the resort while we were there and a mild smell of fish in our room. The staff came and re-cleaned our room and left an air freshener in it. This helped a bit. I think it was out of their hands though as it was coming from next door.
The pool was clean and nice and the view is beautiful..
It is a little noisy with jets going over all day long landing and taking off from the airport. We found it entertaining as they come down so low it’s pretty shocking. Bonus though as you’re super close to the airport!
The staff at the restaurant is nice. We only ate there twice. It was ok. There are plenty of places nearby so lots of variety.
Easy walk to the Buddha’s and the fish market which is interesting.
Overall we would stay there again. Great value for the price.
Suzanne Le
2025 年 2 月入住 3 晚
4/10 很差
Stuart
2025 年 2 月 26 日
不满意:服务设施,员工和服务
I only stayed here for a few hours.. I arrived at 10pm and checked out for the ferry at 8.. before I arrived I emailed and called the hotel to see if they would arrange to transport from the airport to the hotel. They ignored the emails and when I the called it was an unintested no.. luckily the airport has an official desk and it was super easy. I checked in and asked about a taxi to the ferry port in the morning, I was told no issues 500b. I'm the morning they had no cars and I had to flag a taxi down I. The street 400b!!! Anyway, the room was basic but the room had a faint smell.of fish??!!. apart from the fish! It's an ok hotel for £30-35 a night.(Pool view bungalow).any more than that.... probably not.
Stuart
2025 年 2 月入住 1 晚
10/10 超赞
Colin
与配偶出行
2025 年 2 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Only stayed one night but everything was fine.
Colin
2025 年 2 月入住 1 晚
10/10 超赞
Albert
与家人出行
2025 年 2 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Peaceful
Albert
2025 年 2 月入住 1 晚
10/10 超赞
Emily
2025 年 2 月 1 日
Emily
2025 年 1 月入住 3 晚
10/10 超赞
Louise
与家人出行
2025 年 1 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We have been staying here for over 20 years, amazing location, staff and rooms x
Louise
2024 年 12 月入住 9 晚
10/10 超赞
Kim
2025 年 1 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Kim
2025 年 1 月入住 5 晚
10/10 超赞
Sindy
与家人出行
2025 年 1 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sindy
2025 年 1 月入住 1 晚
8/10 还可以
Manuelle
与配偶出行
2025 年 1 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
L’hôtel est situé à moins de 10 minutes de l’aéroport donc pratique, par contre on voit et on entend plusieurs fois dans la journée les avions. Chambre spacieuse avec vue mer et piscine. Chambre propre mais sans rangement et sans coffre fort. Personnel agréable et sympathique. Massage, location de scooter, restaurant et bar accessibles à pied. Prêt gratuit de serviette de piscine. Petit bémol pour l’absence d’animation le soir dans l’hôtel
Manuelle
2024 年 12 月入住 7 晚
10/10 超赞
Linus
2024 年 12 月 31 日
满意:清洁度、住宿条件和设施、客房舒适度
Linus
2024 年 12 月入住 2 晚
10/10 超赞
sandy
与家人出行
2024 年 12 月 22 日
满意:清洁度、员工和服务、住宿条件和设施
Nice room by the beach
sandy
2024 年 12 月入住 2 晚
10/10 超赞
Jan
2024 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great!
Lovely place to stay. Great service and very friendly. There is an on site cafe which to be fair I only used once for breakfast but although the presentation was good, I left most of it - not nice at all.
Jan
2024 年 12 月入住 3 晚
10/10 超赞
Sindy
团体旅客
2024 年 10 月 5 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sindy
2024 年 7 月入住 1 晚
8/10 还可以
Russell
2024 年 10 月 3 日
满意:清洁度、员工和服务、住宿条件和设施
Russell
2024 年 9 月入住 5 晚
8/10 还可以
Russell
2024 年 10 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For personal reasons I always stay in the SAMUI mermaid whenever I’m in Koh SAMUI. As on previous occasions I leave after 8 days perfectly satisfied. Check in quick and efficient. All staff that I had contact with were efficient and polite. They could all speak English to an acceptable level. Room was spacious and the bedding was clean and changed daily. Internet strong and reliable. Information the hotel has two accommodation blocks separated by a main road. The price varies quite dramatically so try to book your room accordingly. Its very close to the arrival flight path of SAMUI airport, so expect 20 seconds of aircraft noise between 0700 and 2200. 30 departures and 30 arrivals. Otherwise I had a very enjoyable stay. 👌