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关于加尔各答威斯汀瑞佳哈酒店的点评

5 out of 5
加尔各答威斯汀瑞佳哈酒店
Plot No CBD 2 Action Area II New Town, Rajarhat Opp Eco Park Gate 1 1st Av, Kolkata, West Bengal

点评

9.0

非常棒

10 分 - 超赞。81 条好评,共有 124 条点评" "
8 分 - 还可以。25 条好评,共有 124 条点评" "
6 分 - 一般。10 条好评,共有 124 条点评" "
4 分 - 很差。6 条好评,共有 124 条点评" "
2 分 - 糟糕。2 条好评,共有 124 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

9.2/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

点评

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 4 晚
GM 于 2018年03月26日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for reviewing your stay experience at The Westin Kolkata Rajarhat. It was a great pleasure to have you amongst us. We are humbled with your heartwarming and appreciative note on your stay experience at The Westin Kolkata Rajarhat. Your endorsement of our people and services are highly appreciated. My team and I are delighted to know that we could live up to your expectations. It’s our constant endeavor to ensure each and every guest feels at home. Your compliments have been relayed to my team and they are ecstatic to know that their efforts are highly acknowledged by you. Should you visit the city again, we promise to extend the same warmth of extraordinary hospitality. Thank you once again and we look forward to have you again. Warm Regards General Manager

8/10 还可以

Bikramjit

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable and convenient
2024 年 4 月入住 1 晚

4/10 很差

Nejil

满意:员工和服务,清洁度
Too much loud noise from the neighbours room and very less co ordination between staff . Food is ok . They can do better !!
2024 年 4 月入住 2 晚

10/10 超赞

Fakhrul

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service. Well maintained rooms. It was a relaxing and refreshing experience. Drivers are friendly and courteous. Totally enjoyed the whole 5 days stay. Will visit there soon and after. Thank you!
2024 年 3 月入住 4 晚

10/10 超赞

Meghana

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property and excellent ambiance l, highly recommend with very friendly staff!
2024 年 3 月入住 1 晚

10/10 超赞

Jenice

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a nice hotel and what you would expect from the brand. You get a luxury experience at a very good price. When I checked into this hotel, I had a problem with the cleanliness of my bathroom. But the hotel rectified it straight away and several members of management apologized. I also paid for half-board at the hotel, which included breakfast and dinner. The buffets for each meal were quite expansive and catered to multicultural tastes. Wherever in the world you are traveling from, you will find suitable food. I enjoyed the Indian dishes but the buffet offered other cuisines as well. The hotel is far from the city center, so you will need a taxi or an Uber to get into the heart of the city. And Kolkata traffic is atrocious, especially during the late afternoon and early evening. You should factor that into your plans. Overall, very good value for the price.
2024 年 3 月入住 1 晚

10/10 超赞

Pradip

与家人出行, 商务旅客
满意:服务设施
Daily cleaning of the room can be improved a bit
2024 年 3 月入住 2 晚

10/10 超赞

Anshul,Houston

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly staff and excellent services
2024 年 1 月入住 3 晚

10/10 超赞

Vivek

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚

10/10 超赞

Ananda,Tarpon Springs

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The customer service was great—cleanliness and safe. Positive vibes
2024 年 1 月入住 5 晚

10/10 超赞

Anup

2024 年 1 月入住 3 晚

8/10 还可以

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
It was okay since at the beginning I had to face some service issues. Overall is good. Amit( one of managers at the restaurant where breakfast was served) was very professional & crew members were well behaved.
2024 年 1 月入住 4 晚

10/10 超赞

Anshul,Houston

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚

8/10 还可以

TANMAY

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Anupam

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable stay
Comfortable and convenient hotel. The hotel is a Westin high rise and felt like Westins around the world. Everything worked. Staff were very friendly. Breakfast was very good. Room was good size and I slept well. Bathroom was great. Location is convenient relative to airport and Salt Lake. Cleanliness is adequate but not exceptional and there were some minor rough edges here and there.
2023 年 12 月入住 2 晚

10/10 超赞

Sivalingam

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Sarthak

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My one-night stay at Westin Kolkata was exceptional. The hotel's ambiance was elegant, and the staff was incredibly hospitable especially Shruti Pandey (Front Office), providing top-notch service from check-in to check-out. She made sure the room was immaculate, offering a blend of comfort and luxury. The amenities were fantastic, especially the fitness center and the pool area. The dining experience was delightful, with a wide array of delicious options. Overall, my stay was nothing short of outstanding, and I'd highly recommend Westin Kolkata for a memorable and comfortable stay.
2023 年 11 月入住 1 晚

10/10 超赞

Roger

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was absolutely top notch. Special mention for Pranab Banerjee - Junior Sous Chef for taking care of my dietary like at home and Ashma at the reception whilst checking out. Appreciate all the help and support during the stay. I will be back soon.
2023 年 11 月入住 2 晚

10/10 超赞

Vivek

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
fantastic stay
2023 年 11 月入住 1 晚

6/10 一般

KESHAR SINGH

商务旅客
不满意:清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚

10/10 超赞

Shailvi

2023 年 10 月入住 2 晚

10/10 超赞

Subrata

2023 年 10 月入住 2 晚

8/10 还可以

Chiranjit,Columbus

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚

10/10 超赞

Sana

2023 年 9 月入住 1 晚

10/10 超赞

B C KRISHNA

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very neat and clean. Good hospitality.
2023 年 9 月入住 2 晚

10/10 超赞

Seun

满意:清洁度、员工和服务、住宿条件和设施
The staff is incredible. If I could give more than five stars for the hospitality, I would
2023 年 7 月入住 1 晚

10/10 超赞

Rie

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very helpful and it was a nice experience overall.
2023 年 4 月入住 1 晚

10/10 超赞

HIROSHI

2023 年 3 月入住 1 晚

10/10 超赞

Tanvir

2023 年 3 月入住 1 晚

2/10 糟糕

RAJESH

商务旅客
不满意:客房舒适度
Worst service from Westin kolkata
Very bad service from Westin , this will be my last stay at this property. Food is bad Service is bad Follow up is too bad
2023 年 2 月入住 2 晚

10/10 超赞

CHINTA

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazingly beautiful with great location,classy rooms with all the facilities to fulfill our needs,pleasant place to relax.I had a great experience during my stay there surely like to visit again.

10/10 超赞

Barry

与家人出行
满意:清洁度、服务设施、住宿条件和设施
The Westin is a luxury Hotel with all amenities. The affluent locals use the restaurant because of it's excellent food and variety of dishes available. The most exceptional thing about the Westin is its courteous and attentive staff. They couldn't have been kinder and we felt we made friends. I give this hotel Five stars and say thank you to the staff. Thanks to Pryanka and Sajan in the dining room.
2022 年 11 月入住 7 晚

10/10 超赞

Mazbahul,Dhaka

与配偶出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good👌
2022 年 10 月入住 2 晚

8/10 还可以

Indrani

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
This property has some good quality restaurants
2022 年 9 月入住 1 晚

10/10 超赞

shib,Valencia

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is one of my the best experience
2022 年 8 月入住 2 晚

6/10 一般

Arpan

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The property is 5 stars, but the service is maybe 2. The staff is really unprofessional - when we checked in, the receptionist made a big deal with changing the card on file. We were there for three days, but the staff left us 2 rolls of toilet paper and we had to find the room service cart on a different floor to get more after calling and asking multiple times. Many small things also added up - I had to prove, for example, that my swimming trunks were in fact swimming trunks and not cotton pants. Although there were numerous staff in the lobby, nobody ever held the door open for us while we were moving luggage. We asked to do laundry and also for the cost, but they took our clothes without specifying and charged us an exorbitant amount in cash without providing us with a physical copy of the bill - again we had to force the receptionist to print us a copy. Overall, a fairly poor stay - the only bright spot was the food.
2022 年 7 月入住 3 晚

4/10 很差

Mathew Ittoop

与家人出行
不满意:员工和服务,清洁度
From the start, this was a disappointing stay. We had a terrible check-in wherein the property charged us extra for our child, though our booking already included the child. Here, we would like to appreciate the effort put in by Expedia in clarifying & resolving the issue. Unfortunately, it didn’t work out as the property wasn’t supportive. During the stay, we found the bath tub needed maintenance intervention before it could be used. Also, the housekeeping too wasn’t regular. Overall, the staff behaviour too wasn’t friendly. We did discuss this with a few managers & a chef. They showed a lot of understanding and were quite supportive. In the end, the overall experience, unfortunately, was far below our expectations.
2022 年 6 月入住 3 晚

10/10 超赞

Gaurab

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Getting back it’s pre-Covid mojo
I stayed at Westin Kolkata both pre and post Covid19. There is definitely a difference in terms of overall maintenance of the hotel. It’s getting back on track now and that’s pleasing. The 10th floor restaurant’s food and staff are amazing - all of them! Reception area needs to get back it’s old mojo and you can see the effort being put in. Unfortunately some of the chaos in the reception area is caused by guests who feel entitled as they are in a 5* hotel but that aside the reception does need a refurbishment. Communications between reception and concierge MUST improve. It’s broken (more than once for us). Overall staff are nice, courteous and helpful! I will recommend this place.
2022 年 5 月入住 1 晚
Ishita Rahut 于 2022年06月25日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We really appreciate your input and feedback. Please be rest assured the gaps that your valuable feedback has highlighted have received our attention. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

8/10 还可以

Amrita

满意:客房舒适度,住宿条件和设施
Awesome experience Mr. Deb from the front office he was very helpful and friendly
2022 年 5 月入住 1 晚
Ishita Rahut 于 2022年06月25日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for sharing your feedback and for highlighting the various aspects of our hotel and hospitality on this esteemed forum. Curating perfect experiences for our guests is always our priority and it gives us great satisfaction to have achieved the same during your stay. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We hope that we will be your preferred choice of hotel on future visits as well and eagerly await your revisit. Thank you!

10/10 超赞

Arijit

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The lake view room was amazing
2022 年 5 月入住 1 晚
Ishita Rahut 于 2022年06月25日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for sharing your feedback and for highlighting the various aspects of our hotel and hospitality on this esteemed forum. Curating perfect experiences for our guests is always our priority and it gives us great satisfaction to have achieved the same during your stay. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We hope that we will be your preferred choice of hotel on future visits as well and eagerly await your revisit. Thank you!

10/10 超赞

michael

2022 年 5 月入住 4 晚

10/10 超赞

Anish

2022 年 4 月入住 5 晚
Ishita Rahut 于 2022年06月4日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

2/10 糟糕

Barbara

不满意:住宿条件和设施
Check in took so long it was ridiculous. Tried to give me a smaller room than the one I paid for. When I finally got to the room I expected, the sofa was so stained I wouldn’t sit on it. Housekeeping removed it and brought two clean chairs. Very good happy hour…free drinks which was just what I needed after the horrendous check in.
2022 年 4 月入住 1 晚
Ishita Rahut 于 2022年06月4日 的回复
Dear Guest, We deeply regret the inconveniences caused during your stay with us. Your feedback is indeed very important for us as it helps us to constantly evaluate ourselves and understand the areas to improve upon in order to cater to the needs of our guests. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. Please note that your valuable comments have received our sternest attention by raising the feedback with the concerned departments for immediate corrective measures. We request you to please treat this experience in isolation and sincerely request you to give us another opportunity to serve you better next time. Thank you!

8/10 还可以

Abu

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Worthwhile!!
Excellent hotel, good service,...maje that very good service. A very rudimentary and at times dangerous spa. As usual ,a dash of bureaucracy... Service recommendations: Abbas and Kritika in house keeping Ayantika in the restaurant Will definitely come back again
2022 年 3 月入住 3 晚
Ishita 于 2022年04月21日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for sharing your feedback and for highlighting the various aspects of our hotel and hospitality on this esteemed forum. Curating perfect experiences for our guests is always our priority and it gives us great satisfaction to have achieved the same during your stay. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We hope that we will be your preferred choice of hotel on future visits as well and eagerly await your revisit. Meanwhile, we request you to follow our social media channels for regular updates on our offers and services. Thank you!

10/10 超赞

RITU JAIN

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Property
2022 年 2 月入住 5 晚
Ishita Rahut 于 2022年03月5日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We really appreciate your input and positive feedback. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

10/10 超赞

MANUJ

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 1 月入住 2 晚
Ishita Rahut 于 2022年03月5日 的回复
Dear Guest, Greetings from The Westin Kolkata Rajarhat! Thank you for taking the time to review us on this platform. We really appreciate your input and positive feedback. Your kind words of appreciation have been shared with the team and they are delighted and motivated by your positive comments. We look forward to welcoming you and your loved ones to the warmth of our hospitality on your future visits here as well. Thank you!

6/10 一般

SUNDEEP

与家人出行
满意:客房舒适度,住宿条件和设施
I didn’t like the service of housekeeping staff.
2021 年 12 月入住 1 晚

10/10 超赞

leah

2021 年 11 月入住 2 晚

10/10 超赞

Joymalya

与家人出行
满意:清洁度、住宿条件和设施、客房舒适度
2021 年 11 月入住 1 晚