B&B in Kollam District

"This must be the nicest hotel in Trivandrum, because everything was perfect. It’s a beautiful hotel, everything is spotlessly clean and the staff are so attentive. It’s truly a hotel where the pictures match how beautiful the property actually is. We travelled from abroad and loved our stay. "

"Perfect location, amazing staff, I was treated like a member of the Royal family. We would definitely recommend this to absolutely everyone. Thank you so much! :)"

"Kind and friendly staff, enjoyed every moment."

"Everything was great"

"Nice and clean room. Excellent breakfast! The room tv didn’t work, we escalated few times without any success. Also, had an issue with spa booking but it worked at the end and the massage was worth it."

"Extremely courteous staff. Lovely facility "

"Clean room courtesy staff "

"The property was beautiful and the staff were amazing! The location was beachfront and amenities including yoga were top notch. The room was comfortable and clean. You’re able to do dinner outside overlooking the beach and had a special bakery treat for my birthday. Great selection and service at breakfast!"

"Overall Impression While the general condition of the hotel is satisfactory and the staff were initially helpful, several serious lapses in hygiene, housekeeping, and data privacy protocols negatively impacted my stay. 1. Food Safety & Hygiene Concerns During a visit to the downstairs restaurant , I observed approximately 10 to 15 fruit flies resting on the handles of two trays containing sweets. Staff Response: I immediately brought this to the attention of two staff members on duty. Regrettably, no corrective action was taken, and the staff appeared indifferent to the issue. Impact: This lack of urgency is highly disappointing and raises significant concerns regarding hygiene and food safety standards. 2. Housekeeping & Amenities The room supplies provided were insufficient for a double occupancy. The quantity of items remained limited throughout the stay, which was inadequate to accommodate the needs of two guests. 3. Data Privacy & Documentation Policy Upon check-in, I raised several specific questions regarding the handling of my passport copy, yet the front desk team was unable to provide any information regarding your internal policies. Retention Plan: What is the hotel’s official policy for retaining guest identification? Access Control: Who within the organization has access to these copies? Disposal Protocol: When and how is this sensitive data destroyed? The fact that front-line staff are unaware of data protection procedures is a matter of serious concern"