Prague Kotva Department Store Hotels

"My experience was far from what I expected. Upon arrival to our “Deluxe” room, we discovered that the air conditioning was not working properly. The staff advised us to give it some time to cool down, but the room never refreshed. We reported the issue to reception, and they assured us that the maintenance team would come to fix it. After waiting more than 30 minutes, no one arrived. Since we had reservations outside the hotel, we had to leave without the problem being resolved. When we returned later that evening, we were told the issue had been fixed, but upon entering the room, the air conditioning was still not functioning. At that point, I had to go back down to the lobby once again to complain. The staff eventually moved us to another room, but it was slightly inferior to the “Deluxe” room we had originally booked. Overall, the lack of responsiveness and the inconvenience of having to change rooms late at night left us disappointed. For a hotel of this category, I expected much better service and reliability."

"We arrived past midnight and they were still very nice and accommodated us. "

"This hotel was nice and the rooms were large. What we didn’t like was the automatic tipping. When we were checking in they added a suggested tip of 12.5% for the receptionist and other staff and said it was not mandatory but almost felt like they wanted to guilt you into tipping. Other then that food was great and I would stay here again."

"yes the breakfast was complete but make sure to check not just the central area as the cereals and pastries are inside one of the table areas. Also the back room has another coffee machine in case it is crowded on the front"

"We ordered takeaway because we had a sick traveller and the empty food containers were not removed for the duration of our stay despite putting it on top of the rubbish bins. We booked the grand suite for 5 nights and they didn’t even take our bags to our room when we arrived! "

"We stayed here May 2026 before a river cruise. The hotel is very convenient to Old Town and public transit. Spacious, immaculate rooms. Our room had a king bed, huge bath with soaking tub and separate shower, plus separate room for toilet with another hand sink. Very nice coffee bar and fully stocked mini bar frig. Safe, iron, hair dryer. Front desk staff are excellent. Restaurant is gorgeous and efficient, expansive breakfast buffet and quick room service. The hotel is surrounded by conveniences, the Lidl grocery, a liquor store, pharmacy and fast food. Palladium shopping mall is a block as is transit station."

"Everything was very good, though the lobby bar had a small selection. The breakfast was excellent, though the space was tight during busy hours"

"They have a great complete breakfast"

"Breakfast was stellar! Room was warm at pm"