Dear Guest, We sincerely appreciate you taking the time to provide feedback about your recent stay at our hotel through Expedia. Ensuring the satisfaction of our guests is always our top priority, and your valuable feedback contributes to our ongoing efforts to improve.We would like to inform you that on 19th January 2024, a Voltage Dip occurred in the Tsim Sha Tsui area, as reported by CLP Power Hong Kong Limited, the electricity provider for over 80% of Hong Kong's population. As a result, all lifts were temporarily suspended.In response to the situation, our Overnight Duty Manager went above and beyond to extend a gesture of goodwill by offering complimentary meal coupons to guests who were inconvenienced by the lift suspension.Thank you once more for choosing to stay at The Salisbury and for sharing your thoughts with us. We truly appreciate your support and look forward to the opportunity to serve you again soon.Thank you and regards, Crystal Chan Duty Manager " The Salisbury - YMCA of Hong Kong"