Staircase

Reviews of PlusHotel

2 out of 5
PlusHotel
ul. Augustynka Wichury 2a, ul. Skladowa 14b / 16, Kraków, Lesser Poland Voivodeship

Reviews

6.4
Rating 10 - Excellent. 5 out of 41 reviews" "
Rating 8 - Good. 16 out of 41 reviews" "
Rating 6 - Okay. 10 out of 41 reviews" "
Rating 4 - Poor. 3 out of 41 reviews" "
Rating 2 - Terrible. 7 out of 41 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Everything is good but the hotel has no nameplate. So it was very difficult for me to find it out.
Stayed 8 nights in Mar 2019

8/10 Good

Eveli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful
Staff very helpful. He became available to help us even we getting there at 2am and also printed my boarding pass and left it at my room as I asked as a favor.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
There are better options.
Other than the really helpful manager (who seemed to only be available over the phone) this place cannot be recommended. There was mould in the bathroom which you could smell if the door was open. The bed is uncomfortable. There is no signage for the hotel so it is very easy to miss. The area does not feel safe for first time visitors to Kraków. When googling the hotel after leaving, I found another two hotels (different names), in the exact same address and using the same picture of the building.
Stayed 5 nights in Oct 2018

8/10 Good

Benjamin

Liked: Cleanliness
Stayed 4 nights in Sep 2018

10/10 Excellent

IOANNIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow on a budget.
Very reasonably priced, basic but comfortable, spacious room with ensuite in quiet residential area: a fifteen minute walk and then public transport or an inexpensive taxi ride away from Old Town. Served as a great base for our holiday.
Stayed 5 nights in Jun 2017

6/10 Okay

John, Motherwell

Reception owner did not mention i had already paid
Reception did not mention I had already paid for hotel through Expedia..He accepted second payment through my wife's Credit card, meaning we paid twice.. Can you help me get refund.. My itinerary number is 7231748406906.

6/10 Okay

Verified traveller

Liked: Staff & service
OK but far away
Paid for hotel via Expedia with my credit card.. My wife then paid at reception day before leaving (13 April) .We have paid for Plus Hotel room twice.. Can you send me a receipt or refund, please? John McIvor..

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Sød vært, under middel hotel
Værten var super sød og ville gerne hjælpe med navigation mm. Værelset var ikke klargjort, og vi fik ikke det værelse vi havde bestilt, da han godt vidste at det ville være for småt, hvorfor han gav os et andet værelse mod mere betaling. Lugtede af røg i opgangen, som rodede meget
Stayed 2 nights in Jul 2020

8/10 Good

François, clermont ferrand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien placé à 20 minutes à pied du centre. Pas le grand luxe mais chambre propre et la personne est très agréable et porté de bons services.
Stayed 2 nights in Jun 2019

8/10 Good

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

4/10 Poor

Johannes

Disliked: Staff & service, property conditions & facilities, room comfort
Waardeloos bedrog
Bij aankomst (15:00 uur) niemand aanwezig. Receptie gevuld met lege dozen en afval. Geen ontbijt of eet mogelijkheden. Kamer met uitzicht op verlaten rangeerterrein. Konden niet inchecken; een mijnheer in korte broek (gast? medebewoner?) kwam op ons geroep. Sprak slechts Pools, kon ons niet helpen. Telefonisch kontakt ("receptionist bellen) ging totaal niet. Zijn na 30 minuten ellende weg gegaan iop zoek naar een ander hotel. Pure oplichterij! Plushotel was dit; hotel plus zit heel ergens anders. Dat had ik geboekt, maar ik kreeg deze zooi als adres.
Stayed 4 nights in Apr 2019

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
zażalenie
Po skończonej pracy (godzina 22.00) zastaliśmy pokój de luxe w stanie: bez ogrzewania, bez ręczników, bez kloszy na lampach. W pokoju było zimno, śmierdziało papierosami, łazienka nieogrzewana. O 22.00 usłyszeliśmy, że mamy iść na 40 minut do sklepu, w tym czasie Pan wniesie nam do pokoju grzejnik i nagrzeje. Zrezygnowaliśmy z pokoju o tak kiepskim standardzie (w opisie de luxe), a mimo to pieniadze zostały nam z konta ściągnięte. Fatalnie. Odradzamy!!!
Stayed 1 night in Dec 2018
Response from Tom on 26 Dec 2018
Jak zwykle kłamstwa w ramach złośliwości. Gośc nie potwierdził przyjazdu więc przygotowany pokój został oddany innej osobie. Ale wobec przyjazdu po czasie trzeba poczekać 10 min na ogrzanie pokoju. Ręczniki zostały doniesione i nikt nie było mowy o 40 minutach. W pokoju nie śmierdziały papierosy. Same kłamstwa. Nawet towarzysz tej pani przepraszał za jej zachowanie. Odradzam obiektom zakwaterowania tej pani. Przykre, że można się tak zachować.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Esperienza da incubo. Non e un hotel peggio di un ostello. In una zona molto deprimente . Il manager non sempre presente in struttura fa quello che puo ma sconsiglio vivamente questa struttura. Ripeto non e un hotel. E un affitta camere.
Stayed 2 nights in Dec 2018
Response from Tom on 29 Dec 2018
El huésped consiguió una habitación grande y bonita, pero el invitado de la habitación de al lado hizo mucho ruido y te despertó por la noche. El personal del hotel no puede a veces evitar esto. De ahí tal malicia y venganza. The guest got a nice big room but the guest from the next room was loud and woke you up at night. The hotel staff can not at times prevent this. Hence such malice and vengeance.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Katastrofa
Katastrofa, temperatura 10C w pokoju, krzyki w nocy, proszenie się o dodatkowe źródło ciepła, przekleństwa w stosunku do innych osób. Brak ciepłej wody wieczorem. Nie polecam. Katastrofa.
Stayed 1 night in Dec 2018
Response from Tom on 6 Dec 2018
Recepcja była czynna do 21 gosc przyjachał o 23 wiec nikt się nie spodziewał przyjazdu bo rezerwacja nie była potwierdzona płatnością. Wiec ogrzewanie zostało wyłączone w pustym pokoju. Po przyjezdzie 15 minut trzeba czekać az się zrobi ciepło. Więc już był od razu problem. Gość katastrofa złośliwa i egoistyczna osoba.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018

8/10 Good

JANUSZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Leszek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekendowy wypad
Bardzo udany krótki wypad weekendowy.
Stayed 1 night in Oct 2018

6/10 Okay

Lukasz

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2018

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
pokoje ok, czysto. Jeśli chodzi o pozostałą cześć hotelu (jeśli tak można to nazwać) - tragedia, śmierdzi i ogólny bałagan. Właściciel, miałem wrażenie ze ciągle nas nachodzi, na pewno tam nie wrócimy.
Stayed 2 nights in Aug 2018
Response from tom on 9 Aug 2018
Ciekawe bo tylko panu smierdzi. A widzaiłem pan tylko raz przy przyjeździe . Więc jak pana nachodzę. Ale bzdury pan pisze. Fajne ze pan nie wróci.

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

6/10 Okay

Davar

Stayed 1 night in Jul 2018

8/10 Good

Wallace, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not easy to find the hotel but in general very nice.
Stayed 3 nights in Jul 2018

2/10 Terrible

Leif, Norberg Sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Billigt Hotell standarden där efter!
Personal obefintligt ägaren kom efter ett tag sedan vi ankommit med taxi sedan fick vi inge mer kontakt med honom . Vi försökte några gånger att få kontakt ! Vi klarade oss själva ink.sen utcheckning på eftermiddag . Problem att få taxi att hitta dit bla. var adressen inte korekt tur att vi hade tydlig beskrivning med oss. Men 11 personer vi har fått oss en lite udda upplevelse av hotell vistelse . PS. Badrummen var jätte fina.
Stayed 3 nights in May 2018

8/10 Good

Cinzia

Liked: Staff & service
Siamo stati accolti da un proprietario molto gentile e premuroso. Purtroppo la struttura era parzialmente in restauro, però le camere erano spaziose e comode.

2/10 Terrible

jose

Disliked: Cleanliness, property conditions & facilities, room comfort
NADA RECOMENDABLE
Esto no es un hotel.Es un edificio con habitaciones en un suburbio deprimente.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family business
The room was great! Much space, comfortable. The bathroom however is nice but not very comfortable. No space to put any of your own staff and no shower box so all ground gets wet during shower. Light is automatically and is because of this always off.. I really enjoyed my stay just you should know before it is not a hotel mentality but rather a family business atmosphere and that is nice! Just not if you expect a tightly organized hotel. It is not very close to the market but 20/30 min walking.
Stayed 2 nights in Oct 2017

10/10 Excellent

ejc, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, 20 minutes walking to the city center
Althought it was a bit difficult to find the hotel, we had a great impression with our room and all the facilities. It has an small kitchen where you can cook and use the microwave if you want to eat something in your room. Friendly staff. I would recommend it without any doubt.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, near to the old town, the room is comfortable and clean. Just one negative thing: the hotel do not have a private parking! We have to leave our car in the courtyard of the residential quarter.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Goede prijs/kwaliteit verhouding.
Nette kamer, vriendelijke eigenaar. Hotel ligt wat achteraf, lijkt van buitenaf geen hotel. Maar is door de goedkope huurprijs echt een aanrader!
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Det var svårt att hitta eftersom skyltningen var obefintlig. Varken frukost eller restaurang. Trevlig ägare som kunde engelska.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Poprawnie w pokoju,reszta hotelu nie przypomina...
Stayed 1 night in Jun 2017

2/10 Terrible

May Lis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forferdelig!
Anbefaler ingen å booke dette "hotellet"! Det har ikke døgnåpen resepsjon... faktisk ikke resepsjon i det hele tatt.. Det luktet en blanding av mugg og røyk på rommene og badene hadde mugg i tak og på vegger. Det sto ødelagte møbler og søppel alle steder og i tillegg sto det vaskebøtter med gammelt vaskevann i trappeoppgangen.. dette var kl 24.00 da vi ankom. Ikke 1 stjernes hotell engang spør du meg!

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ISABELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel proche du centre
L'hôtel est encore un peu en travaux, 2 petits bémols du coup : on a eu du mal à le trouver dans ce quartier, l'entrée et les couloirs étaient un peu encombrés.

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miłe miejsce na kilkudniowy wypad we dwoje
Fajne miejsce na kilkudniowy pobyt, schludny pokój, największy plus za standard łazienki, wygodne łóżko, ok 1,5 km do starego miasta, cicha okolica

2/10 Terrible

Andrzej

Disliked: Cleanliness, property conditions & facilities, room comfort
Uczucie klaustrofobii w pokoju.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort