8/10 Good
Rosena
5 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Rosena
Stayed 3 nights in Dec 2025
Aparthotel
Portal House Apartments
3.0 star property
Choose dates to view prices
Photo gallery for Portal House Apartments
Near the Royal Road, Portal House Apartments offers a serene retreat. Enjoy a sports massage, unwind in the garden or take advantage of laundry facilities and free breakfast buffet. With helpful staff and conference space, this aparthotel is perfect for both relaxation and business.
Reviews
9.89.8 out of 10
Exceptional
Popular amenities
- Free Wi-Fi
- Air-conditioning
- Spa
- Outdoor space
- 24/7 front desk
The current price is HK$675
HK$675
HK$983 total
includes taxes & fees
22 Mar - 23 Mar
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Room options
Check availability for these dates
Available filters for rooms
Showing 5 of 5 rooms
View all photos for Superior Apartment
Superior Apartment
Highlights
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
- City view
- 861 sq ft
- 1 bedroom
- Sleeps 5
- 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed
View all photos for Deluxe Apartment
Deluxe Apartment
Highlights
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Free cots/infant beds
- City view
- 861 sq ft
- 2 bedrooms
- Sleeps 6
- 1 Queen Bed, 2 Single Beds and 1 Large Single Sofa Bed
View all photos for Standard Room
Standard Room
Highlights
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
- City view
- 226 sq ft
- 1 bedroom
- Sleeps 3
- 2 Single Beds OR 1 Queen Bed
View all photos for Junior Apartment
Junior Apartment
Highlights
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
- 377 sq ft
- 1 bedroom
- Sleeps 3
- 1 Queen Bed and 1 Large Single Sofa Bed
View all photos for Senior Apartment
Senior Apartment
Highlights
Air conditioning
Heating
Free cots/infant beds
Mini-fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
- 420 sq ft
- 1 bedroom
- Sleeps 4
- 2 Single Beds and 1 Large Single Bed
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About the area
Located in Kraków Old Town, a neighbourhood in Kraków, Portal House Apartments is near a train station. Royal Road and Kraków Barbican are notable landmarks, and travellers looking to shop may want to visit Main Market Square and Galeria Krakówska. Wawel Castle and St. Mary's Basilica are two other places to visit that come recommended. Visit our Kraków travel guide
View more Aparthotels in Kraków
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
What's nearby
Royal Road1 min walk - 0.0 km
Main Market Square3 min walk - 0.3 km
St. Mary's Basilica3 min walk - 0.3 km
Cloth Hall5 min walk - 0.4 km
Wawel Castle14 min walk - 1.2 km
Getting around
- Sanktuarium Bożego Miłosierdzia Tram Stop9 min drive
- Kraków Główny Station17 min walk
- Kraków (KRK-John Paul II - Balice)36 min drive
Restaurants
- Bull Pub2 min walk
- House of Beer1 min walk
- Moaburger1 min walk
- Wódka1 min walk
- Taj2 min walk
About this property
Portal House Apartments
Along with spa services, this smoke-free aparthotel has conference space and concierge services. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and an LCD TV with satellite channels. Added amenities include premium bedding, a rainfall shower and a pillow menu. Housekeeping is available on request.
Portal House Apartments offers 20 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.
This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and in-room massages can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.
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Property amenities
Pool/Spa
- Deep-tissue massages
- In-room massages
- Sports massages
Internet
- Available in the apartment: Free WiFi
- Available in some public areas: Free WiFi
- Free WiFi has a 2-device limit
Parking and transport
- Offsite parking available (PLN 100 per day); reservations required
- 24-hour return airport shuttle on request for a surcharge
Family friendly
- Children stay free (see details)
- Highchair
Food and drink
- Cleaning supplies
- Coffee/tea maker
- Electric kettle
- Microwave
- Mini-fridge
Dining
- Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
Bedrooms
- Pillow menu
- Premium bedding
Bathroom
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 32-inch LCD TV with satellite channels
Outdoor areas
- Garden
- Outdoor furniture
Work spaces
- 377 square feet of conference space
- Laptop workspace
- Meeting room
Comfort
- Air conditioning
- Heating
Pets
- No pets allowed
Suitability/Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Handrails in stairways
- Lift
- Smoke-free property
Services and conveniences
- 24-hour front desk
- Blackout drapes
- Concierge services
- Free bottled water
- Housekeeping on request
- Luggage storage
- Phone
- Safe
- Safe at front desk
- Tour and ticket assistance
Location highlights
- In a historical district
- In the city centre
- Near a train station
- Near an outlet shopping centre
Things to do
- Billiards/pool table
- Bicycle rentals nearby
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
- Fire extinguisher
General
- 20 units
- Banquet hall
- Cleaning products are eco-friendly
- Garden
- Housekeeping (on request)
Policies
Check-in
Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Payment types at the property
Important information
Optional extras
- Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
- Nearby parking fee: PLN 100 per day (1476 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit
Property is also known as
Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków
Frequently asked questions
Is Portal House Apartments pet-friendly?
No, pets are not allowed at this property.
How much does it cost to stay at Portal House Apartments?
As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Portal House Apartments on 22 Mar 2026 start from HK$675, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What time is check-in at Portal House Apartments?
Check-in begins at 2:00 PM. Late check-in is available during limited hours.
What time is check-out at Portal House Apartments?
Checkout is at 11:00 AM.
Does Portal House Apartments provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.
Where is Portal House Apartments located?
Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Main Market Square and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.
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Reviews
Portal House Apartments Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.4
Amenities
9.8
Property conditions & facilities
Rating 10 - Excellent. 162 out of 194 reviews
10 - Excellent
162
Rating 8 - Good. 28 out of 194 reviews
8 - Good
28
Rating 6 - Okay. 3 out of 194 reviews
6 - Okay
3
Rating 4 - Poor. 0 out of 194 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 194 reviews
2 - Terrible
1
Reviews
10/10 Excellent
Gill
6 Feb 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, comfortable bed, good choice for breakfast and friendly, helpful staff. Hotel in a quiet street but within 2mins of main square and 10mins from main train station, 25mins from airport. Wouldn't hesitate to recommend and would definitely choose again if returning to Kraków.
Gill
Stayed 4 nights in Feb 2026
10/10 Excellent
Mykhailo
30 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Mykhailo
Stayed 2 nights in Dec 2025
10/10 Excellent
Kelly
3 Nov 2025
Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Kelly
Stayed 3 nights in Oct 2025
10/10 Excellent
Nikki Louise
28 Dec 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
The deluxe apartment was perfect and spacious. Very clean and staff happy to come in when asked to change towels and clean.
Nikki Louise
Stayed 7 nights in Dec 2025
10/10 Excellent
Tam
9 Jan 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
We booked the Superior Apartment which has a large living room, kitchen, bedroom with 1 queen bed and 1 twin bed. Clean large bathroom. Plenty of closet spaces. We loved it. Highly recommend.
Short walk to Old Town, Wawel Castle and other attractions.
Tam
Stayed 3 nights in Jan 2026
10/10 Excellent
Hazel
11 Sept 2025
Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Hazel
Stayed 3 nights in Sep 2025
10/10 Excellent
Monique
19 Sept 2025
Liked: Cleanliness, room comfort, communication
Great stay, amazing location!
Great stay at Portal. Amazing location, a 3 minute walk to the square.
Everything was clean, breakfast was plentiful and the staff was very helpful.
Monique
Stayed 2 nights in Aug 2025
10/10 Excellent
Stephen
16 Sept 2025
Liked: Cleanliness, room comfort, communication
Breakfast was very good every day. Staff friendly and helpful. Loved the kitchen.
Stephen
Stayed 3 nights in Sep 2025
10/10 Excellent
Kurt
17 May 2025
Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Kurt
Stayed 3 nights in May 2025
10/10 Excellent
dennis
29 Aug 2025
Liked: Cleanliness, amenities
Centrally located to town square. The staff was very helpful.
dennis
Stayed 5 nights in Aug 2025
10/10 Excellent
Jon
11 Sept 2025
Liked: Cleanliness, room comfort, communication
3 nigjts
We stayed 3 nights. This hotel was excellent. The staff was fantastic, our room was clean and large and the breakfast was great. Walking distance to the many restaurants.
Jon
Stayed 3 nights in Sep 2025
10/10 Excellent
David
12 Sept 2025
Liked: Cleanliness, room comfort, communication
Highly recommended.
The hotel was quiet and very convenient to the centre of Krakow with restaurants close by. The staff were friendly and helpful. Breakfast was enjoyable with a wide variety of foods. We had a very pleasurable stay and would highly recommend staying there.
David
Stayed 5 nights in Sep 2025
10/10 Excellent
Antti-Tuomas
7 Jul 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location, friendly staff, comfortable room, airconditioning very good! Breakfast was very good, plenty of different foods and varied from day to day which was nice.
Antti-Tuomas
Stayed 3 nights in Jul 2025
10/10 Excellent
Simon
28 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great accommodation with helpful friendly staff
Simon
Stayed 1 night in Mar 2025
10/10 Excellent
Jacqueline
18 Jul 2025
Liked: Cleanliness, room comfort, communication
Great location
This was our second stay here and it is in a perfect location for enjoying all that Krakow has to offer. It is exceptionally clean both in public areas and in the room. The breakfast is basic but good enough to set you up for a days sightseeing.
Jacqueline
Stayed 3 nights in Jul 2025
10/10 Excellent
André
3 Aug 2024
Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
André
Stayed 1 night in Aug 2024
10/10 Excellent
Kate
17 Jul 2025
Liked: Cleanliness, room comfort, communication
Wonderful stay!
We loved our stay at Portal House Apartments! It was the perfect location, so close and walkable to so many sights, shops, restaurants and super easy to catch a tram from there to head to other parts of the city. Our room was very spacious and it was nice to have a little balcony! The staff were all lovely and very helpful throughout our four night stay! Would definitely stay again!
Kate
Stayed 4 nights in Jul 2025
10/10 Excellent
Sophie
9 Sept 2025
Liked: Cleanliness, room comfort, communication
Perfect located hotel
The rooms are neat and tidy. Beds a bit hard and uncomfortable.
Staff at the reception and in the breakfast restaurant were very helpful. Really nice people working at the hotel - willing to help and advise. They made us feel welcome.
The location of the hotel is perfect - right in the center of the old town and just a short walk from the main square.
Sophie
Stayed 5 nights in Aug 2025
10/10 Excellent
Hanna
22 Jun 2025
Liked: Cleanliness, room comfort, communication
Clean and well maintained hotel. Surprisingly quiet at night, no noise from outside. Breakfast was really good!
Hanna
Stayed 1 night in Jun 2025
10/10 Excellent
Colleen
22 Sept 2024
Liked: Cleanliness, amenities, room comfort, communication
Central location, friendly and helpful staff and the breakfast was really yummy
Colleen
Stayed 3 nights in Sep 2024
10/10 Excellent
randy
3 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were all very kind, and helpful. Knew the area well, and was able to give me pointers to maximize my trip! 12/10 will definitely stay again.
randy
Stayed 3 nights in May 2025
10/10 Excellent
Harriet
22 Feb 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything it says on the tin and more, attentive staff, great breakfast, fabulous apartments!
Harriet
Stayed 2 nights in Feb 2025
10/10 Excellent
Iwona
17 Jun 2024
Liked: Cleanliness, room comfort, communication
Very convenient and beautiful location, good breakfast, nice room design, friendly and helpful staff
Iwona
Stayed 3 nights in Jun 2024
10/10 Excellent
Connor
2 May 2024
Liked: Cleanliness, property conditions & facilities, communication
Great staff, wonderful room and an excellent breakfast.
Connor
Stayed 1 night in Apr 2024