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关于卢塞恩宜必思克里恩酒店的点评

3 out of 5
卢塞恩宜必思克里恩酒店
Industriestrasse 13, Kriens, LU

点评

8.0

很好

10 分 - 超赞。127 条好评，共有 371 条点评" "
8 分 - 还可以。141 条好评，共有 371 条点评" "
6 分 - 一般。79 条好评，共有 371 条点评" "
4 分 - 很差。16 条好评，共有 371 条点评" "
2 分 - 糟糕。8 条好评，共有 371 条点评" "

8.6/10

清洁度

8.2/10

员工和服务

8.0/10

服务设施

8.0/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

WAI CHING

2023 年 5 月入住 2 晚

8/10 还可以

CHEUK YIN

满意：清洁度、员工和服务、住宿条件和设施
2019 年 7 月入住 2 晚
S. Samil Benli - General Manager 于 2019年07月13日 的回复
Dear Cheuk Yin, Thank you very much for your very positive rating of our hotel. We look forward to welcome you again in Lucerne at the hotel Ibis Kriens. Sincerely,

10/10 超赞

LYH

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
簡約乾淨的IBIS飯店
2019 年 6 月入住 1 晚
S. Samil Benli - General Manager 于 2019年06月18日 的回复
Dear LYH, Thanks a lot for your nice review of our hotel. We are glad to see that you've enjoyed your stay with us and hope to welcome you again. Best Regards,

10/10 超赞

Mei Lai

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
nice hotel, staff very helpful
2019 年 4 月入住 1 晚
S. Samil Benli - General Manager 于 2019年05月21日 的回复
Dear Mei Lai, With big pleasure we've read your beautiful words to our hotel & staff. We all thank you very much for your stay as well as for your rating. It's our hope to welcome you very soon again in our hotel. Sincerely

10/10 超赞

Ming-Jong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great and Comfortable
地点好找， 有免费且稳定的wifi， 有特约停车场， 费率很便宜， 房间清洁度很好， 前台很友善
2018 年 10 月入住 1 晚
S. Samil Benli - General Manager 于 2018年10月26日 的回复
Dear Ming-Jong, We much appreciate your lovely comments to your recent stay. It's our hope to welcome you again in our hotel. Kind Regards,

6/10 一般

KUI NIN

满意：清洁度
2018 年 9 月入住 2 晚
S. Samil Benli - General Manager 于 2018年09月28日 的回复
Dear Kui Nin, Thank you very much for your positive review of our hotel. It's our hope to welcome you again at the nearest future. Best Regards

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
是一間離琉森車站，只有兩個火車站的酒店，如果喜歡近大自然的人，是一個不錯的選擇，因接近沒有任何旅行團，適合愛寧靜的市區人。但有車站行回酒店大約需要5至7分鐘，沿途有麥當勞。
2018 年 7 月入住 2 晚
S. Samil Benli - General Manager 于 2018年08月2日 的回复
Dear Guest, Thank you very much for your positive feedback, which is most valuable to us. It is my hope we can welcome you again in the future.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
感覺不太好的酒店
有風扇，無冷氣，無雪櫃，wifi不錯 酒店位置距離Kriens Mattenhof站很遠，好的是酒店有免費卡出琉森，附近有超市，吃的，但超市收很早，當你走到很累回酒店時開門發現不能開，那一下子實在氣憤，又要去大堂找他們弄過，早餐很普通，不適合中國人口味，全凍吃，只有蛋是熟的，酒店房內非常殘舊，令人很不舒服感覺，不過大堂職員態度和速度很好
2017 年 7 月入住 2 晚
Claudia 于 2017年07月31日 的回复
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We will work harder to deliver you an exceptional guest experience that so many of our guests have grown so fond of. S. Samil Benli - General Manager

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
The hotel is easily accessed with around 5 mins walk from the station and the room is quite large. We enjoy much for the breakfast. However, there is no kettle provided and that's a bit inconvenience when we would like to have hot water.
2017 年 5 月入住 3 晚

6/10 一般

真实旅客

满意：清洁度、住宿条件和设施、客房舒适度

8/10 还可以

wah，hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
寧靜舒適既酒店
酒店位置可以搭車或tram 就好快可以由市中心去到酒店 附近餐廳較少 但環境清靜 地方簡潔整齊 短留不錯的酒店

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
住唔過
房卡日日壞，無換毛巾，床有蝨，雨傘要比按金比。
Claudia 于 2016年01月23日 的回复
Thank you for taking the time to tell us about your experience at the ibis Luzern Kriens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli – General Manager

8/10 还可以

Mei Chun，香港

满意：清洁度、住宿条件和设施、客房舒适度
一般的酒店
客房舒適，位置近車站，但客房設施不足。

6/10 一般

GANG，TIANJIN CHINA

满意：清洁度、住宿条件和设施、客房舒适度
性价比不高
性价比不太高的一家酒店，离市区和景点都不太近，但酒店周边的环境还不错，交通不方便，适合自驾的朋友，背包客就算了，酒店有收费的地下停车场，房间还不错，干净、整洁不算小，没有空调，电动百叶窗，卢恩森的晚上还是很凉快的。

10/10 超赞

CHI HIN，HK

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Useful room settings
The room is quite big and the room settings is good. I love the long table along of the wall, it is very useful for me to place my stuff rather than just put it on a tiny bedside table. And the location is quite good. It is very silence. By walking for 5 mins you can access to the train station to downtown.

6/10 一般

真实旅客

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
非常舒适
ibis一贯的好

6/10 一般

真实旅客

满意：客房舒适度
not convenient
It's difficult to find the hotel. Bed is comfortable. No shops or restaurant near by,besides a McDonald. No cups /tea pot available.

6/10 一般

真实旅客

不满意：客房舒适度，员工和服务

8/10 还可以

Ethan，Groningen

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Everything is good.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
standard IBIS hotel
Easy to access this location by driving a car. Typical standaed of IBIS hotel.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒适的床
ok

6/10 一般

真实旅客

满意：员工和服务，清洁度
It is a little bit crowded for one more extra bed in the room, especially when luggages are opened.

6/10 一般

Nawal

2024 年 4 月入住 2 晚

6/10 一般

Brian

2024 年 4 月入住 3 晚

10/10 超赞

Niravkumar

2023 年 8 月入住 3 晚

8/10 还可以

Fabio

与家人出行, 商务旅客
Zu laut
2024 年 2 月入住 1 晚

10/10 超赞

Rogerio

2024 年 1 月入住 2 晚
S. Samil Benli - General Manager 于 2024年02月1日 的回复
Dear Rogerio, Thank you for taking the time to share your 5-star rating with us. We hope to welcome you back to our hotel very soonSincerely,

6/10 一般

DANILO

商务旅客
Strategic location with large underground parking. Bad smell in the common areas and on the bedroom floor. Poor breakfast Courteous staff
2023 年 11 月入住 1 晚
Alexander Svab 于 2023年12月8日 的回复
Dear Danilo, We thank you very much for sharing your experience with us. Please allow me to express my excuses that we didn't cover all your expectation. It's our hope to welcome you very soon again in our hotel. Sincerely, Alexander Svab - Assistant General Manager

10/10 超赞

German

2023 年 10 月入住 2 晚
S. Samil Benli - Direktor 于 2023年11月3日 的回复
Sehr geehrter German, Vielen Dank für Ihre ausgezeichnete Bewertung unseres Hotels. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen.Mit freundlichen Grüssen.

10/10 超赞

helene，Laval

满意：清洁度、员工和服务、住宿条件和设施
Super
2023 年 10 月入住 1 晚
S. Samil Benli - General Manager 于 2023年10月20日 的回复
Dear helene, We much appreciate your 5-star rating to our hotel. With big pleasure, we've seen that you've enjoyed your stay with us and look forward to welcome you again. Best regards,

10/10 超赞

jose，Alajuela

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excelente opcion para Lucerna, transporte en tren muy rapido y facil a la ciudad, el personal muy atento.
2023 年 9 月入住 1 晚
S. Samil Benli - General Manager 于 2023年10月20日 的回复
Dear jose, Thank you so much for your lovely words to your recent stay which made us truly happy. We look forward to welcome you very soon again and wish you all the best. Sincerely,

10/10 超赞

Marc

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚
Alexander Svab – Assistant General Manager 于 2023年09月20日 的回复
Dear Marc, Thank you very much for your great review. With hope to see you again in our hotel, wish you a wonderful time. Sincerely, Alexander Svab – Assistant General Manager

6/10 一般

Andrew

2023 年 8 月入住 1 晚
Alexander Svab - Assistant General Manager 于 2023年09月20日 的回复
Dear Andrew, We thank you very much for sharing your experience with us. Please allow me to express my excuses that we didn't cover all your expectation. It's our hope to welcome you very soon again in our hotel. Sincerely, Alexander Svab - Assistant General Manager

10/10 超赞

Andre

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Modern room. Hotel gave us passes for train to the city which was very convenient. Ten minutes and we were downtown. Situated in and industrial/business sector.
2023 年 6 月入住 3 晚
S. Samil Benli - General Manager 于 2023年08月10日 的回复
Dear Andre, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. We are looking forward to see you again in our Hotel. Best wishes from whole team.

10/10 超赞

Thomas

2023 年 7 月入住 1 晚
S. Samil Benli - General Manager 于 2023年08月10日 的回复
Dear Thomas, Thank you for taking the time to share your 10 points rating with us. It is always a pleasure to receive positive feedback. We would be very happy to have you staying with us again on your next visit to Luzern,Best regards,

6/10 一般

Ben

2023 年 7 月入住 1 晚
S. Samil Benli - General Manager 于 2023年08月22日 的回复
Dear Ben, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon.Sincerely,

8/10 还可以

Anne

2023 年 7 月入住 1 晚
S. Samil Benli - General Manager 于 2023年07月24日 的回复
Dear Anne, Thank you for taking the time to share your positive rating with us. We are happy to hear that you enjoyed your overall stay with us. We are looking forward to your next stay. Kind regards,

10/10 超赞

Zoe

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
We only stayed for one night but appreciated the bigger bed, the fridge, the bottled water, and the two chairs rather than the standard one chair most hotel rooms provide.
2023 年 6 月入住 1 晚
S. Samil Benli - General Manager 于 2023年07月24日 的回复
Dear Zoe, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

6/10 一般

Elaine

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2023 年 6 月入住 3 晚
S. Samil Benli - General Manager 于 2023年07月24日 的回复
Dear Elaine, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 还可以

Maria

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bom custo benefício
Hotel comercial
2023 年 6 月入住 1 晚
S. Samil Benli - General Manager 于 2023年07月24日 的回复
Dear Maria, Thank you very much for staying with us and for sharing your experiences. It makes us truly happy to read, that you were satisfied during your stay. We are looking forward to see you again in our Hotel. Best Regards,

6/10 一般

Thordur

与家人出行
满意：员工和服务
2023 年 6 月入住 4 晚
S. Samil Benli - General Manager 于 2023年07月4日 的回复
Dear Thordur, Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 超赞

Andrew

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Not sure what the name of the receptionist who worked the 24th and 25th May but he was awesome and did his upmost to make our stay better despite my Mother taking ill. He even went as far as to suggest that we tried the steak house next door for a Bouillon. Thanks epic service
2023 年 5 月入住 1 晚
S. Samil Benli - General Manager 于 2023年06月27日 的回复
Dear Andrew, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable.We hope to see you soon again very soon. Regards,

10/10 超赞

Christian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Alles gut
2023 年 5 月入住 1 晚
S. Samil Benli - Direktor 于 2023年06月27日 的回复
Sehr geehrter Christian, zunächst einmal vielen Dank für Ihre freundlichen Kommentare. Es ist immer ein Vergnügen, so ein schönes Feedback zu erhalten. Wir freuen uns, wenn wir Sie auch bei Ihrem nächsten Besuch in Luzern wieder bei uns begrüssen dürfen.Mit freundlichen Grüssen

4/10 很差

Harko

2023 年 5 月入住 2 晚
S. Samil Benli - General Manager 于 2023年06月27日 的回复
Dear Harko, Thank you for your rating to our hotel. If you wish to share more details, will be much appreciated. This will help us to improve the quality of our services. Look forward to hear from you soon. Sincerely,

8/10 还可以

ELIF

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel was ok, location was excellent and the hotel staff so friendly.
2023 年 4 月入住 3 晚

6/10 一般

ERNST

与配偶出行
满意：员工和服务
😀 Die Lage ist gut. Das Bett ist bequem. Das Zimmer ist groß. 😏Es ist hellhörig, da die Zimmertüren nicht isolieren. Es waren noch Haare vom Vorgänger im Bett. Es ist sehr teuer. Am Anfang hat das Zimmer 100Euro gekostet. Dann aber noch 19 Euro pro Person für das Frühstück und 12 Euro für den obligatorischen Parkplatz.
2023 年 3 月入住 1 晚
S. Samil Benli - Direktor 于 2023年04月6日 的回复
Sehr geehrter Ernst, Vielen herzlichen Dnak für Ihre Bewertung. Ich entschuldige mich sehr, dass Sie mit der Zimmerreinigung nicht ganz zufrieden waren. Betreffend Preisen, möchte ich Sie informieren, dass wir Preise mit und ohne Frühstück anbieten, damit unsere Gäste sich selber entscheiden dürfen. Wir hoffen dass Sie unser Frühstück genossen haben und freuen uns schon auf Ihren nächsten Besuch. Mit besten Grüssen.

6/10 一般

Vivion

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
2023 年 3 月入住 3 晚
S. Samil Benli - General Manager 于 2023年04月6日 的回复
Dear Vivion, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon and make your stay more pleasant than this one! Sincerely,

8/10 还可以

FABIO M

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Bom
Bom hotel, confortável, quarto maior em relação ao padrão Ibis. Bom pra passar as 2 diárias
2022 年 12 月入住 1 晚
Alexander Svab – Assistant General Manager 于 2023年01月24日 的回复
Dear Fabio, Thank you very much for your great review! It is a real pleasure to know that you have enjoyed your stay with us! We work harder every day to make everyone feel home and comfortable. We hope to see you again very soon! Regards,