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“Very clean. Kind and accommodating host. Nice house.”

“Comfortable stay at Hermitage Boutique Hotel, very close to the Lake Gardens and great service from the staff. Will come again!”

“適合一家8口以上的人住，地點一流。服務員的服務十分滿意，幫忙叫grab。”

“Customer service was great. However cockroaches were observed almost everyday in the room. Rats running around above the ceiling. Pigeons noise from above ceiling day and night. Should offer more breakfast options other than just vegan nasi lemak and sandwiches. Door sound insulation was bad. Add a door bottom seal could probably improve the sound insulation as well as sealing bottom gap and prevent cockroach entering the room. The room also didn't have telephone to call the front desk. ”

“Good place to stay for big group of friend”

“The room was not cleaned, it was so dusty. Bath tub water blocked, had water issue in bathrooms and no garbage collection was done”

“We have an unhappy check in experience, we follow all the instructions that provided by owner but unable to access the smart door. We have contacted the owner more than 30 times and around 1 hour and from cloudy to raining but no answer. We have feedback the cleanliness of the comforter but there are no reply from owner. The light of the carpark room was no function and we need to open the gate and smart door in dark condition when we went back from dinner. We found cockroach at the bathroom……