「Ruined Our Post-Wedding Stay—Unprofessional and Heartless
I booked a 3-day stay here right after my wedding. When I realized I couldn't make it on time for check-in, I proactively contacted the hotel to alert them of my late arrival. They completely ignored my message and cancelled my booking without any notification.
Unaware of this, I drove 4 hours the next day only to be turned away at the desk. No notice, no care, and absolutely no empathy for our situation. They ruined what should have...