"The hotel is big with lots of rooms but the rooms are arranged in a way that there are lots of corridors and it may be difficult to locate a room.
Rooms are clean and stylish, with reasonable space in this expensive city. Room facilities are also good.
However, staff if the reception is not helpful. We asked for their help to call taxi to go to airport on our date of departure but he seemed not willing to do so. Although he agreed to call taxi for us, we eventually waited for half an hour with no taxi coming. The staff was not willing to help us follow up with the taxi company even on our repeated requests. We eventually need to find taxi on the street on our own. Service is a big issue."
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