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"Nice sized room. Carpet and sofa needs some serious cleaning. Staff and cleaning service room (bed, showers) very nice. All worked well thank you"

"Morning front desk staff (male) wasn’t polite"

"I recommend hotels.com and all travellers to block this hotel Unprofessional and unhelpful staffs, long time uncleaned room Dirty and bad smelling bed sheets, dirty tissue box and mirror Staffs were not willing to solve problems and kept saying to tell me to give them time and wasted me more than one hour on the phone calls. To change the bed sheets, a woman just tried to change for one bed, and she said she could not change for both beds alone, she had to call another staff to help How unprofessional their staff are"

"Pool and hot tub were amazing and never crowded. Staff were helpful and kind. Enjoyed our stay! "

"Ten"

"We stay in 2days. Staff was very kindly. Good location. I will be visit again in Jun."

"Very well maintained"

"Breakfast was great and delicious. Close to Hakata station which is great also. It will be appreciated if extra fee for the hotel stay will be noted during the booking. Extra fee is not expensive but still it will be great if the fee is posted on their website. "

"This is the best hotel in the world! The staff go above and beyond! Everyone is so kind ! The property is spotless and pictures don’t do it justice for how beautiful it is!!! Major shout out to Miho at aomi the Japanese restaurant she made my 30th birthday so memorable ! And went above and beyond! Also enjoyed sunset bar with Axel and the elder gentleman and young woman with short hair who always has such a bright smile on her face! Also Amy from the spa was sooo kind! Last the pool guy at the upstairs sunset pool was incredible as well! This is the first property that was 100/10 for me and made me realize 5 star hotels shouldn’t be called 5 star. Miss you guys and can’t wait to come back- Yolene O."