Osuna La Encarnacion Monastery Hotels

"Bed not clean, having hairs. Toilet very smelly. Misleading breakfast information shared, extra charged. Staff not helpful, not really kind and patient communicating in English. Car uncovered and not under hotel’s management."

"Property is very clean, recently remodeled. Check-in must be done with an app and was extremely cumbersome. We made reservations for a room with 2 twin beds. The confirmation we received also included a picture of a room with 2 beds, but our room had only a double bed. On our request to have it changed, the reply was simply: "we don't have it available". No apology or any explanation. The room was extremely small and sparse. Bed with 2 small nightstands and a wall closet. No chairs to sit on or anything else. Just enough space to walk around the bed even suitcases are in the way. Lighting is daylight bright and it feels like an office. Bathroom is very clean with a wonderful shower."

"This is a stunning hotel in an old monastery, it’s a lovely base. Really amazing views and we loved the outside space. Rooms in old building so very atmospheric. Breakfast can be bought there, basic toasts and coffee but really good and reasonably priced But! It’s up a very steep hill It’s only staffed a few hours in the morning The pool is only ‘in use’ (I assume cleaned?) June onwards"

"Lovely old Palace now a Hotel. Very clean, staff super friendly especially Alicia,and Juliette. Nice atmosphere, quiet and relaxing. Plentiful buffet breakfast. Bedrooms lovely and spacious. Parking on streets nearby, Tetuan Restaurant at the top of the road. Great location."

"Very clean, practical for one night."

"We spent a few winter days here with friends at this country house near Teba. We had a wonderful time: the peace and quiet, the fireplace, the spacious garden, and the well-equipped kitchen. We visited Ardales and then enjoyed a barbecue at the house 🔥🍖. The only drawback was that there was no hot water in one of the bathrooms on the first day 🚿⚠️. We contacted the property and a technician came the following morning 🛠️. Everything was resolved quickly and without any stress it was a marvelous experience 😊. Nothing bad!"

"The room was clean and very functional once we were checked in, but the process of checking in was very unclear."

"I travelled with my elderly parents. I was I formed that English was spoken. It was not. I believed we had breakfast included. It was not. Nor was it even an option. My parents needed to rest and eat at certain times. The lack of breakfast made this challenging and exhausting. Hotels.com advertised and took my booking fraudulently. Furthermore, when I looked for customer services or a complaints procedure it was not available. I wi"