We had a wonderful stay at Hofel Mountain Paradise and truly enjoyed the beautiful natural setting of the property. The resort feels like it’s tucked right into the rainforest, and we were delighted to see colorful birds—especially toucans—along with agoutis freely roaming around. It made every walk around the grounds feel special and immersive.
The pool and bar area was a highlight for our family—great place to relax after a day of exploring Arenal. Breakfast at the restaurant was decent and a good way to start the day, while the dinner menu was quite good, with tasty options and a nice atmosphere.
One area that could really use improvement is the lighting. The lobby, restaurant, walkways, and rooms were all very dark. In addition, the white LED lights currently used in the lobby, rooms, and dining areas give off a cold, uninviting vibe. Warmer lighting would make a big difference and create a much more welcoming and cozy ambiance throughout the property.
A special shoutout to Madelyn at the front desk—she was absolutely amazing. She helped arrange transportation, offered great local recommendations, and booked tours for our family with ease. Even before our trip, she was incredibly prompt and helpful over WhatsApp, always responding quickly and making us feel reassured and comfortable with our itinerary. Her hospitality truly stood out and made our stay stress-free and memorable.