the staff was very friendly and informative, the property was great, and it had a pool on the roof! the hotel has a modern feel to it, but is inexpensive given its proximity to the beach. just 10 minutes walking and you're at the main stretch of nai yang for tasty vittles, wonderful massages, relaxing in the sand, or playing in, hands down, one of the best beaches in the world. everyone was kind at the desk, but james was especially helpful. close to the airport, accommodating for families or couples, and friendly staff - i would look to stay here again the next time we're back in phuket.