Despite having an email confirmation from a Vacasa representative regarding our pool heat when we arrived to the property the pool was not heated. The hot tub was broken upon arrival, with a filter error and the filter at the bottom of the hotbtub. According to the property summary the pool is supposed to be maintained on Thursday, however, this was clearly not the case as we arrived on Thursday afternoon to a broken hot tub. The pool deck is in desperate need of repairs. The stucco surface coating on the pool deck is cracked and lifting leaving pieces of stucco everywhere all over our feet. The outside space is otherwise beautiful with great outdoor seating, the outdoor carpet is in need of cleaning or replacement.
Communication with the management company was very frustrating. After calling to voice my concerns about the pool heat I was asked to forward the email confirming that I had paid for pool heat…however, have yet to hear a response from Vicasa. Our electronic door lock also stopped working on the second day. It took several hours for someone to arrive to fix it, thank goodness he did as he also fixed the hot tub for us. I would never rent or recommend a property managed by Vicasa.
The house was very clean on the inside, just a shame about the hot tub and pool. Thank goodness for the maintenance guy who came to fix the door lock who also took care of the hot tub for us.