Horrific company, we arrived to an apartment with no electricity, pitch black at 5pm, all blinds closed completely and no way to open them because they are electric. We called rental Valley and they expected us to fix the problem. Customer service was awful. After two hours trying to sort it out in the pitch dark, no maintenance was available and they finally offered us a far smaller and inferior apartment where our young child has no bed to sleep and has to sleep on the sofa on a different floor than us, terrifying for him. Also no blinds so he can’t fall asleep and then wakes up at 5am and we are all exhausted. And we have to climb up and down to another floor to use the toilet, the original apartment we booked had proper blinds, all on one floor and was 2 bd 2 ba. There were other two bed two bath apartments like the one we had booked in the complex but they refused to move us to one of those and we were forced to move into the 1 bed 1 bath. It is completely unacceptable to offer an apartment that is not habitable with no electricity, and then refuse to put us in a similar apartment when they are available. we had a three nights day and our holiday was completely ruined. It was extremely stressful dealing with all this with an exhausted young child after a long journey, We travel very often in the past 20 years and this has been our worst experience.