「We paid in advance through Expedia for the 1 King Bed Suite with Sofa Bed for me, my wife, and my son. My wife just recently had shoulder surgery and we paid in full in advance for the King suite because we needed the extra room.
Unfortunately, we were not given the suite we paid for but a cheaper 2 Queen room. I went to the front desk and was treated rudely by the staff and told that we had reserved 2 Queen room and not the suite. I showed him our confirmation for the suite but he refused to...