The older front desk staff never smiled and looked very serious. No apology when he gave us the wrong key card. At five o'clock in the morning, the sound of carrying and walking in the next room lasted for an hour, making it impossible to sleep. So disappointed!
Lan
2023 年 6 月入住 1 晚
8/10 还可以
真实旅客
商务旅客
2022 年 12 月 15 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2022 年 12 月入住 1 晚
10/10 超赞
Peggy
2025 年 7 月 31 日
Very nice and spacious.
Peggy
2025 年 7 月入住 1 晚
10/10 超赞
HORQUIDIA
与家人出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing, They where so helpful and happy to assist. The kitchen area was kept clean the food was great.
HORQUIDIA
2025 年 7 月入住 2 晚
6/10 一般
Camilo
与家人及幼儿出行
2025 年 7 月 28 日
满意:员工和服务,清洁度
In room phone messages light was blinking constantly
Went to front desk they said they can’t do anything about it
Camilo
2025 年 7 月入住 7 晚
2/10 糟糕
Nina
与家人及幼儿出行
2025 年 7 月 27 日
The room was dirty. The pull sofa bed was old and the carpet was not vacuumed. We found an iPad under the sofa bed which indicated that the room was not thoroughly cleaned. No sheets or blankets in the room for the sofa bed and when the housekeeper brought the blankets there was hair on the blankets. Very nast and unacceptable condition. The hotel needs to renovated.
Nina
2025 年 7 月入住 1 晚
10/10 超赞
Ricardo
与家人及幼儿出行
2025 年 7 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a good room for a family of 5
Ricardo
2025 年 7 月入住 1 晚
6/10 一般
Sylvia
与家人出行, 商务旅客
2025 年 7 月 24 日
满意:清洁度
不满意:服务设施,员工和服务
Paid for a King Suite with accessible bath and didn’t get an accessible bathroom. Talked to the desk and was told they didn’t have any that all bathrooms were the same. Had to ask for towels and wash cloths several times. The hot tub and pool were dirty and someone it soap in the hot tub.
Sylvia
2025 年 7 月入住 3 晚
10/10 超赞
Bich Hang
2025 年 7 月 23 日
满意:清洁度、员工和服务、住宿条件和设施
Big room and good layout
Bich Hang
2025 年 7 月入住 3 晚
8/10 还可以
Rami
2025 年 7 月 16 日
满意:清洁度
We enjoyed our stay
Rami
2025 年 7 月入住 5 晚
10/10 超赞
Heather,Buckeye
与家人出行
2025 年 7 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and quiet room, comfortable beds, friendly staff
Heather
2025 年 6 月入住 1 晚
8/10 还可以
Veronica
与家人出行
2025 年 7 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was great for a 2 night stay, near laguna beach, price was good for free parking and breakfast. The bathroom was clean but small. The sink was on the outside room near the TV which was weird but no problem. The towels were still soft which I appreciate. Parking was no issue the location is near multiple stores. I would recommend
Veronica
2025 年 7 月入住 1 晚
10/10 超赞
cd
2025 年 7 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
cd
2025 年 6 月入住 2 晚
10/10 超赞
Zaid
与家人及幼儿出行, 与家人出行
2025 年 7 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property. Wasn’t expecting it to be this good. Rooms were really nice. Staff was kind and helpful. I would highly recommend this place.
Zaid
2025 年 7 月入住 1 晚
10/10 超赞
Derek
2025 年 7 月 6 日
Derek
2025 年 6 月入住 2 晚
10/10 超赞
William
与家人出行
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would stay here again.
William
2025 年 6 月入住 1 晚
8/10 还可以
Mohamad,palm springs
2025 年 7 月 5 日
Mohamad
2025 年 7 月入住 1 晚
10/10 超赞
Kiran Kumar
2025 年 7 月 5 日
Kiran Kumar
2025 年 4 月入住 4 晚
2/10 糟糕
Claudia
与家人及幼儿出行
2025 年 7 月 2 日
不满意:住宿条件和设施,服务设施
Checked in and room smelled horrible there was a leak coming from the sink causing the carpet to be soaked they gave us another room and around midnight another family was double booked into the same room and was attempting to open the door.
Claudia
2025 年 6 月入住 2 晚
10/10 超赞
Mayumi
与家人出行
2025 年 7 月 2 日
满意:清洁度、员工和服务、服务设施
The location and staff/service were excellent.
Mayumi
2025 年 6 月入住 3 晚
10/10 超赞
Liliana
与家人出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing staff Leah in reception was great very friendly. Room was clean comfortable. We like the location very central to what our itinerary required we will definitely come back
Liliana
2025 年 6 月入住 2 晚
2/10 糟糕
Mr
2025 年 6 月 28 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Terrible property. Stay away! All rooms circle the pool, and have no sound proofing. Wow it’s loud! The guy on the desk wouldn’t let me check out. He spoke to me and an Expedia representative in a way I wouldn’t even speak to an animal. How he is employed I have no idea!
Manager did try to apologies and did allow me to check out the next day but this should never be allowed to happen in the first place.
Family members recommended this place after staying in it once before, but after they heard the way he spoke to me they said they would also never return. There is a much better hotel at same price just down the road. Homewood Suites. Would highly recommend there, especially as it’s the same price!