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关于日内瓦湖海湾酒店的点评

3.5 out of 5
日内瓦湖海湾酒店
111 Center St, Lake Geneva, WI

点评

8.6

超赞

10 分 - 超赞。589 条好评，共有 1113 条点评" "
8 分 - 还可以。305 条好评，共有 1113 条点评" "
6 分 - 一般。119 条好评，共有 1113 条点评" "
4 分 - 很差。54 条好评，共有 1113 条点评" "
2 分 - 糟糕。46 条好评，共有 1113 条点评" "

8.8/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

8.4/10

住宿条件和设施

8.4/10

环保

点评

10/10 超赞

Loretta

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I just loved the peace and quiet. Being close to the lake and able to walk to the little stores and restaurants was also really nice! I definitely will be back!
2024 年 4 月入住 2 晚
JFR 于 2024年04月25日 的回复
Dear Loretta,Thank you for taking the time to share your excellent review and feedback.

10/10 超赞

Jackie，Chicago

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
JFR 于 2024年04月25日 的回复
Dear Jackie,Thank you for your wonderful review!

10/10 超赞

john

与家人出行
It’s a good place to stay but needs to served breakfast in the morning
2024 年 4 月入住 1 晚
JFR 于 2024年04月25日 的回复
Dear John,Thank you for your awesome review!

10/10 超赞

Sungjae

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was so comfortable. Thank you everyone.
2024 年 4 月入住 2 晚
JFR 于 2024年04月25日 的回复
Dear Sungjae,We appreciate your excellent review!

8/10 还可以

Jackie

与配偶出行
Bed could have been more comfortable. Maybe it’s time to upgrade to memory foam
2024 年 4 月入住 2 晚
JFR 于 2024年04月25日 的回复
Dear Jackie,We appreciate your review and feedback.

10/10 超赞

Brittney

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved the convenience of their location
2024 年 4 月入住 3 晚
JFR 于 2024年04月10日 的回复
Dear Brittney,We appreciate your excellent review and hope to have you back as our guest in the near future.

10/10 超赞

stacy

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing location, great price! Loved the suite!
2024 年 4 月入住 1 晚
JFR 于 2024年04月10日 的回复
Dear Stacy,We truly appreciate your excellent review and hope to have you back as our guest in the near future.

2/10 糟糕

John

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
When we first got into the room it was quite lovely... kind of reminded us of a small apartment. But then as we got settled in, there were ants everywhere around the baseboards and in the living area. They were also crawling all over the nightstands in the bedroom. When we asked the front desk what was going on/if they could do anything for us, they told us they knew it was a problem and probably due to the weather. You think you could have told us this when we were checking in?! Then, multiple electrical outlets in the unit did not work... we had to search around to find one that would work so we could change our phones! We then went downstairs (as it was my BF first time here) so I could show him the pool, game room, etc and there was a NAKED man... I mean, fully nude (not just cheeks) standing outside someone's room (whether his or someone else's I have no idea). He seemed high or drunk... didn't stick around to find out. We alerted the front desk and yes, they were "going to take care of it" but again, we were not compensation at all for any inconvenience during our stay. Needless to say we stayed here during their renovations, ants, naked people, etc and not one apology from the front staff or reimbursement for inconvenience. We would not recommend this hotel and/or stay here again! Just terrible.
2024 年 3 月入住 2 晚
JFR 于 2024年04月3日 的回复
Dear John,Thank you for all of your feedback. We apologize for any inconvenience you encountered during your stay.

4/10 很差

Christina

2024 年 3 月入住 1 晚
JFR 于 2024年04月25日 的回复
Dear Christina,Thank you for your review.

10/10 超赞

Charles

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
JFR 于 2024年04月2日 的回复
Dear Charles,We appreciate your excellent review and hope to have to have you back as our guest in the near future.

8/10 还可以

Anneth

满意：住宿条件和设施，员工和服务
2024 年 3 月入住 2 晚
JFR 于 2024年04月2日 的回复
Dear Anneth,We appreciate your great review and hope to have you back as our guest soon.

10/10 超赞

Jose

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
JFR 于 2024年03月30日 的回复
Dear Jose,We appreciate your excellent review and hope to have you back as our guest soon!

8/10 还可以

Rosilo

满意：清洁度、员工和服务、住宿条件和设施
Pros Pool was awesome. Hotel very nice and room layout was great/comfortable. Friendly staff Cons Door knob was not working for bathroom had to get maintenance to fix. Air conditioning takes a while to get ton front bedroom
2024 年 3 月入住 2 晚
JFR 于 2024年03月30日 的回复
Dear Rosilo,Thank you for taking the time to share your review and feedback. We hope to have you back as our guest soon!

10/10 超赞

Sean

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great amenities and clean.
2024 年 3 月入住 1 晚
JFR 于 2024年03月27日 的回复
Dear Sean,We appreciate your excellent review and look forward to your next visit.

10/10 超赞

Kris

满意：清洁度、员工和服务、住宿条件和设施
Great location.
2024 年 3 月入住 3 晚
JFR 于 2024年03月27日 的回复
Dear Kris,Thank you for taking the time to share your awesome review!

10/10 超赞

Cloyd

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful view, great hospitality!!!
2024 年 3 月入住 4 晚
JFR 于 2024年03月27日 的回复
Dear Cloyd,Thank you for sharing your excellent review. We look forward to your next visit.

10/10 超赞

Wayne

2024 年 3 月入住 2 晚
JFR 于 2024年04月7日 的回复
Dear Wayne,We truly appreciate your excellent review and hope to have you back as our guest soon.

2/10 糟糕

Kellie

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
JFR 于 2024年03月20日 的回复
Dear Kellie,Thank you for your review.

10/10 超赞

Brittany

满意：清洁度
2024 年 3 月入住 1 晚
JFR 于 2024年03月20日 的回复
Dear Brittany,We appreciate your excellent review and hope to have you back as our guest soon.

6/10 一般

Becky

与家人出行
满意：员工和服务，清洁度
不满意：服务设施
The property was nice but under construction. I was unaware and caused breathing issues for my partner who has asthma.
2024 年 3 月入住 1 晚
JFR 于 2024年03月20日 的回复
Dear Becky,Thank you for your review and feedback and thank you for your understanding while we work on improving our resort for a better guest experience.

10/10 超赞

Slavko

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
People above us were noisy all night.
2024 年 3 月入住 1 晚
JFR 于 2024年03月6日 的回复
Dear Slavko,We are sorry to hear that the guests above you were less than considerate during your stay. We hope to have the opportunity of having you back as our guest.

6/10 一般

Renee

与配偶出行
满意：清洁度、员工和服务、服务设施
The only problem I had was being charged a resort fee at check in. My experience is that these fees are usually known to us when we book through Expedia. I may have chosen a different hotel had I known a resort fee was going to be added at check in. There were similar places to stay that would have cost less.
2024 年 3 月入住 1 晚
JFR 于 2024年03月6日 的回复
Dear Renee,Thank you for your review. Please be sure to read all the details on your reservation as the resort fee is mentioned when you made your reservation via Expedia's affiliates.

10/10 超赞

Tamara

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
JFR 于 2024年03月1日 的回复
Dear Tamara,We appreciate your excellent review and hope to have you back as our guest soon.

8/10 还可以

Martin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice facility. Carpeting needs a redo, but overall well worth the price.
2024 年 2 月入住 2 晚
JFR 于 2024年03月1日 的回复
Dear Martin,Thank you for taking the time to share your review. Please keep us in mind for your next visit.

6/10 一般

Cristina

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
All good. Only think add more mirrors in the room.only 1 in the bathroom not enouth.no mirrow for make up also :(
2024 年 2 月入住 1 晚
JFR 于 2024年02月25日 的回复
Dear Cristina,Thank you for taking the time to share your review and feedback.

6/10 一般

Angela

2024 年 2 月入住 1 晚
JFR 于 2024年03月21日 的回复
Dear Angela.Thank you for your review.

10/10 超赞

Lynsae

2024 年 2 月入住 1 晚
JFR 于 2024年03月21日 的回复
Dear Lynsae,We appreciate your excellent review and hope to have you back as our guest in the near future.

6/10 一般

Amber

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
Everything was nice and spacious, but I’m glad we had family staying in the room next to us! Seems like nothing worked so we were always sharing items. (Stove top, toaster, microwave, etc)
2024 年 2 月入住 2 晚
Yas Lagunas-Front Desk Manager 于 2024年02月16日 的回复
Dear Amber, thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed your time and would love to welcome you back for an even more wonderful stay. Kind Regards, The Cove of Lake Geneva Management Team

8/10 还可以

Traci，big rock

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall we had an excellent stay. Our only critique was that the scent of the room was a little overpowering for one of us who has sensitivity to fragrances. It was clean, but a strong smell so we had to keep the doors open to help air it out.
2024 年 2 月入住 2 晚
JFR 于 2024年02月15日 的回复
Dear Traci,Thank you for your great review and feedback! Please keep us in mind for your next getaway.

10/10 超赞

Piotr

与家人出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We like everything room, location ,staff
2024 年 2 月入住 2 晚
Yas Lagunas-Front Desk Manager 于 2024年02月8日 的回复
Dear Piotr, thank you for taking the time to tell us about your experience. We are pleased to hear that you enjoyed your stay and look forward to welcoming you in the future. Kind Regards, The Cove of Lake Geneva Management Team

10/10 超赞

Rafal

2024 年 2 月入住 2 晚
JFR 于 2024年03月20日 的回复
Dear Rafal,Thank you for sharing your excellent review. Please keep us in mind for your next visit.

8/10 还可以

Eric

2024 年 2 月入住 2 晚
JFR 于 2024年03月20日 的回复
Dear Eric,We appreciate your great review!

10/10 超赞

barbara

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Winter perfect
It was great. great location to the event, clean hotel, friendly staff
2024 年 1 月入住 2 晚
JFR 于 2024年02月4日 的回复
Dear Barbara,We appreciate your excellent review and all of your wonderful feedback! Please keep us in mind for your next getaway.

10/10 超赞

Kim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Yas Lagunas-Front Desk Manager 于 2024年01月29日 的回复
Dear Kim, thank you for taking the time to tell us about your experience. We are pleased to see that everything was perfect, and we look forward to welcoming you back once again. Kind Regards, The Cove of Lake Geneva

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
JFR 于 2024年02月4日 的回复
Dear Jonathan,Thank you for taking the time to share your awesome review! We hope to have you back as our guest in the near future.

4/10 很差

Jeannine

团体旅客
Hotel is dated and in need of painting, cleaning, updating.
2024 年 1 月入住 1 晚
Yas Lagunas-Front Desk Manager 于 2024年01月29日 的回复
Dear Jeannine, thank you for your response. We truly appreciate your business and feedback in order to better serve you. We will look into this immediately. Kind Regards, The Cove of Lake Geneva Management Team

10/10 超赞

Robin

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful room, super convenient to everything. We'll definitely stay here again.
2024 年 1 月入住 1 晚
Yas Lagunas-Front Desk Manager 于 2024年01月29日 的回复
Dear Robin, thank you for taking the time to rate your stay with us. We are pleased to see you took advantage of everything our property has to offer. We look forward to hosting you again. Kind Regards, The Cove of Lake Geneva Management Team

10/10 超赞

Yesenia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A few years had passed since I stayed and the Cove and just like before it didn’t disappoint. The rooms are always very clean and very well stocked. So glad we came back and we’re definitely coming back soon!
2024 年 1 月入住 1 晚
JFR 于 2024年02月4日 的回复
Dear Yesenia,Thank you for your awesome review and feedback! We look forward to your next visit.

8/10 还可以

RANDY

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place with great facilities…..however our room was near the elevator and the noise around the elevator was almost unbearable! We could hear everything.
2024 年 1 月入住 1 晚
Yas Lagunas-Front Desk Manager 于 2024年01月29日 的回复
Dear Randy, thank you for taking the time to share your thoughts. We are truly disappointed to hear that we did not meet your expectations. We hope for another chance to welcome you in the future. Kind Regards, The Cove of Lake Geneva

4/10 很差

Valentin

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
They charge $250 deposit only.
2024 年 1 月入住 1 晚
JFR 于 2024年01月26日 的回复
Dear Valentin,The 250 you speak of is called and incidental hold on your card. Most hotels have this fee in place which is released 5-7 business days after your departure.

10/10 超赞

Luke

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
JFR 于 2024年01月26日 的回复
Dear Luke,Thank you for your excellent review and please keep us in mind for future visits.

10/10 超赞

LeAnne

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
JFR 于 2024年01月26日 的回复
Dear LeAnne,We truly appreciate your excellent review and hope to have you back as our guest soon!

10/10 超赞

KEITH

与家人及幼儿出行, 与家人出行, 与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
JFR 于 2024年01月26日 的回复
Dear Keith,Thank you for your excellent review! We hope to have you back as our guest in the near future.

8/10 还可以

Jill

2024 年 1 月入住 3 晚
JFR 于 2024年01月18日 的回复
Dear Jill,Thank you for taking the time to share your review. Please keep us in mind for your next visit.

8/10 还可以

Jodi，Elkhorn

2024 年 1 月入住 2 晚
JFR 于 2024年01月14日 的回复
Dear Jodi,We truly appreciate your great review and hope to have you back as our guest in the near future.

10/10 超赞

Jesse

与家人出行, 与配偶出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Sam at the Lake City Social restaurant was awesome. The hotel suite was great. Will definitely return.
2024 年 1 月入住 1 晚
JFR 于 2024年01月14日 的回复
Dear Jesse,Thank you for your awesome review! We look forward to having you back as our guest in the near future.

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
Wonderful
2024 年 1 月入住 1 晚

8/10 还可以

Wayne

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
JFR 于 2024年01月10日 的回复
Dear Wayne,Thank you for taking the time to share your great review.

2/10 糟糕

Janeisha

不满意：员工和服务
The hotel security patrol the hallway listening in at the door so they can file a noise complaint to kick someone out of the room and building just to keep 250$ deposit with no guest complaints,warnings,smoking.It was only 4 people in my room.The hotel manager sided with the employee and never got our side and made false accusations with the police. I never in my life experience's this situation before I would not recommend this place to anyone.
2024 年 1 月入住 2 晚
JFR 于 2024年01月10日 的回复
Dear Janeisha,Thank you for your review.

10/10 超赞

Vance

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
JFR 于 2024年01月10日 的回复
Dear Vance,We appreciate your excellent review and hope to have you as our guest again in the near future.