Lake Yamanaka

Poor costumer service compared to all other hotels that I stayed in Japan. The stuff were uncooperative and rude, they lacked the attention and welcoming feeling that we received in all the other hotels. I will not stay here again.

We definitely enjoyed staying at this location and this hotel. the location was walkable and close to a nice food street and Sensoji temple. Based on the Proximity to the temple we were able to visit in the day and also at night time which was very peaceful. We also walked to the Sky Tree. Having the Washing machine in the room was very convenient for us. The room was clean and and comfortable and we especially liked the separation of the toilet. The balcony was also a nice to have for tea or coffee. The gentleman that checked us I. Was very kind and respectful. I would definitely stay here again!

It was on its own floor. The apartment was a good size for a family of 5. Had I known there would be a washer and dryer in the room I would have brought less clothes since we did laundry everyday. The showers were a bit hard to use for the kids but they figured it out by the end. There was one night we needed to call the front desk from a nearby Monday hotel as we blew a fuse when we used the toaster oven and microwave at the same time.