搜尋拉奈島宮殿

「I chose the wrong check-in time and wanted to change it but no one was working」

「NA」

「Its location is absolutely amazing. The Sheraton swimming cove is on the right and Whalers village on the left, both at one minute walking distance!! We used to stay at the Hyatt but it’s over a mile long walk to the Whalers village. For the price there is no better property, we can say that because we have been going to Maui 1-2 times a year for the last twenty five years.」

「We really enjoyed the location of this hotel. The beach is steps away and gorgeous. Lots to explore close by. The room had everything we needed and we loved having the full kitchen. Everyone in the property was extremely warm and helpful. We would stay here again.」

「The property was beautiful and the staff were all so great. It is high season so the one issue I noticed is there is definitely not enough lounge chairs at the pool to accommodate all the people who are staying at the resort. All the hotels are like this actually. Resort should provide chairs to guests free of charge for the beach at the rate you are paying to stay there a night.」

「The room was nice and big. We had a pne-bedroom. Everything about this property was amazing, clean and the beach view and the lani - beautiful! I've already recommended friends and family to book here if they are looking for a vacation stay.」

「Staff at valet and bell desk not very friendly. Mirror in room filthy. Toilet handle broken so you had to manually move it up to prevent constant running water. Drawers had sand all over inside. Chairs on patio covered in pigeon waste. Chair at desk/table missing from room. Requested replacement multiple times and finally received on third day. PJ at the indoor restaurant was amazing. Autumn at front desk was very helpful and Shawn at the pool desk was very friendly and helpful. The property...

「员工完全没有经过培训，非常没有礼貌。 第一天我按时到达，被告知房间还没收拾好，仅仅是告知，连句抱歉都没有，好像这是应该的。 5晚住宿只有一天客房服务（打扫卫生），这倒可以理解。但是如果不催促的话，这一天的卫生可能也没有人打扫。我催了两遍，才勉强打扫。 最后一天退房，前台居然没人。 总之，员工素质极差，完全不能匹配这个酒店。」